Huntington Mortgage reviews and complaints
Loan modification
I have spent about the last year trying to get through s loan modification with Huntington Mortgage and they've done nothing but jerk me around. The girl working with me was Jessica Nevachevski. And I can't believe she still has a job. She made me raise my flood insurance from 69, 000. To 89, 000 and I only owe 69, 000. I said won't that rise my payment. Her response was not that much. She gave me the 3 month initial payment plan which was wonderful and before the 3rd month was here the modification said it was now to be $140 more a month which was more than the original amount that I couldn't afford. What made them think I could afford more than where this all began.? I tried calling her and she stopped accepting my calls. Eventually her boss started working with me now she Sabrina Rucker is refusing to return my calls. Everyone I speak to there tells me that they can't help and I need to speak with her. They say they will email her or another agent there and get back to me. But time and time again they don't call back . only their collections dept calls wanting to know about payment and then they tell me I can't help me I need to speak to Sabrina. For god's sake someone help me. I don't want to lose my house but apparently they aren't going to help me. What do I do?
Imbursement of Appraisal Fee
After an intrusional amount of calls to refinance my current mortgage, I allowed Tyler Yarnell access to my credit, and banking info. On [protected] he debited my checking account for $350. I wouldn't had known it had I not checked my account online that night. The next day I told Mr Yarnell that I was declining the loan and appraisal process, to please credit my account $350. I also contacted the Appraiser before they even had a chance to schedule with me, told them I had declined the loan. A couple weeks passed, Mr Yarnell kept telling me it takes time, but that I would be imbursed. I contacted his manager, Mike Dutko. After days of leaving messages, Dutko finally called me back and said the same thing, reassured me the $350 would be credited to my account. It's nearly a month now, no calls are being returned.
The complaint has been investigated and resolved to the customer’s satisfaction.
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