Huisraad NL Complaints & Reviews

Huisraad NLdid not get product

we had made a purchase (sales number [protected]) on 11/25 and were supposed to deliver 12/15;
we never received a phone call from delivery company so we called their warehouse; they said that they have no record of that sale and we have to call huisraad....only that nobody picks up the phone or returns phone calls there and of course our credit card was charged and we have no product!!!!

  • An
    anna Dec 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Maybe "THE STAFF AT HUISRAAD" will help you!

    0 Votes
  • Ka
    Kathy Chiu Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The same thing happened to us. No delivery, store closed.

    0 Votes

Resolved Huisraad NLExtremely rude customer service!

Damaged merchandise was delivered. Customer service agreed to take back the merchandise for a full credit, but on the day of the pickup, the store manager refused to give me a full credit. Delivery men and store manager were extremely rude. The Manager did not make an effort to resolve the problem in a reasonable manner. Customer service is not returning any phone calls. I am left with damaged furniture and extremely rude customer service.

  • Gl
    GL Nov 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Similar thing happened to us recently. Probably because they are going out of business.

    0 Votes
  • Ja
    jaime tranquilino Dec 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    They promise to deliver the furniture on dec.6,but a lady(kelly) called me up Wednesday night telling me they cant make it. I took a day off for that particular day. So I called her again to cancel the order but she said they cant cancel it.

    So now I'm not surprise if they are going out of business, because of their system!!!

    0 Votes
  • St
    STAFF Dec 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    To Mr. and Mrs. Tranquilino,

    Miss Kelly did not want your furniture to be damaged on a full truck delivery. The original delivery was scheduled by a different associate, so she was not even aware of it. We are not permitted by the courts to cancel deliveries, so this is not our system - it's out of our control.

    PS. Maybe next time you will reconsider when you think about dishing out personal attacks (that we won't mention) at any other person.

    Thank you,
    the STAFF at HUISRAAD nl.

    0 Votes
  • Ka
    Kathy Chiu Jan 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We put down $1500 deposit toward the sofa on 11/18/07 and scheduled to receive the merchandise on 12/12/07 & then re-scheduled for 1/5/08 & no delivery was made & we weren't able to contact anyone.

    0 Votes
  • Ai
    aitm908 May 31, 2009

    Huisraad was a great company with great products. if you guys only had a sale long before mis-managing the great products you had! My girlfriend's entire place is filled with your furniture, but unfortunately since you are now out of business we cannot get more. Such a great shame because everyone else sells veneer garbage or is way overpriced. Anyways, good luck and hope you guys revive the company with lower price points to attract more customers - heard you guys had 250k sales in 1 weekend at Menlo which is your normal 3 months total of sales. Heh...

    G

    0 Votes