I have used HomEQ “servicing” and have been put through hell!! Up until I recently has been the first time I was ever late with a payment for 2 years, then unfortunately was laid-off and have been catching up after being six months behind. In this time, I had been going back and forth with them trying to be approved for a loan mod. During the “back and forth” I was told to send in $1, 900 in order for them to open my account and view the files….they then, after taking the money of coarse, told me I was not approved for the loan mod. In the next breath they offered to re-open my loan mod files for an additional $1000. I send the money again nervously. Same thing. Now third times a charm…right?! Mind you, my money now gone, they approve the third time!!! I’m thinking yes finally!! Here’s what they did…. They said they’d approve my loan mod if I again sent money, (which hasn’t yet been applied to my actual mortgage) and get this: they said they would only approve if I signed a paper saying an additional $30, 000 was to be applied to my original mortgage total!! Then threatening me sated: it’s either sign the papers or loose the house. This should not be legal!! Now after taking care of my dying Grandmother in our home, I have no choice but to agree and sign. IF ANYONE HAS ANY SUGGESTIONS OR HELP IT WOULD BE GREATLY APPRECIATED!!!
Currently there are some employees at Homeq Servicing who believe they are being mistreated. There is a particular supervisor who does not allow for her team to use the restroom unless it is on there break time. If the associtate uses the restroom other than his/her break then they are warned and advised to obtain a written Dr's note allowing for them to use the bathroom as if they have a problem or for some medical condition which may not exist. Once the Dr's note is obtained, then the associate is to give the note to the human resource department who will then allow the useage under FMLA. First of all, what about women and that time of the month, this just doesn't seem right. Not too mention their is nothing in their company policy which states if an employee must use the restroom other than their break, that they are to obtain a written dr's note in order to allow it. Second, I beleive that with regards to useage for FMLA one who has just been hired is not allowed to use it unless they have been at the job for more than a year. Is this ethical? Not too mention this is not across the board, only certain supervisors seem to be allowed to get away with this. What is one to do?
Well i remortgaged to get rid of these useless people, they sent my title company a payoff figure.account was paid in full, they changed the payoff figure and kept thousands of my dollars. I am still trying to work with imbasils. They are a skeeming manipulative business that needs to be audited by the IRS and by congress and the senate. I want my cash. Just as I had paid them everyonth on time. I am lucky not to be in the positions of many but I can cirtinly see how they put many many families out on the street. They need to be shut down. Fined or made liable for the destruction they have done. Contact your senaror or congressman if you feel any of what I am saying hits home!! For it should really hit HomeQ.
This company has denied to modify my home under the Hamp program even though they participate in this program and receive government funding. They are in the business to take your property and could care less about the american people or they homes. There are thousands of complaoints about this company and somebody shold do something about this company. This company is one of the reasons why we cant rebound from our current state in this economy. The Barclays capital own this company and no consumer should purchase or buy anything that relates to this company or the owner of this company. Lets make a stand as american homeowners towards predatory lenders like the Barclays.
Servicing is NOT what this Company does. They have failed to respond to a CERTIFIED LETTER and THREE request...
Worked for this company from 2001 until end of 2007, retired in 2007, but unable to find a part time position to supplement retirement income. This company advertised for a full time collections position and having worked in their Loss Mitigation department from 2001 until 2006, when I took a position in another department, made me more than qualified for the call center collection position. I submitted an online application and had I not previously worked for them probablywould have been called in for an interview due to my qualifications and experience as a collector. I definitely feel they would not consider re-hiring me because of my age. If you are 65 or over don't bother trying applying for any of the positions they post
I had the worst loan, an 80/20. It's my first home and I unfortunately trusted the lenders and agents I worked with to help me. Nonetheless, I fell behind in Nov. and Dec. and called to make arrangements. Keep in mind that this is my 2nd mortgage, the 20%. My first mortgage worked with me and everything was fine. HomEq told me that they had already sent me into foreclosure. I tried to work out something but they wouldn't accept anything. I told them that the 1st mortgage worked with me and they have the majority stake in the property. They acted as if they didn't know there was a 1st mortgage. The 1st mortgage told me that they were just trying to scare me. March came around and the foreclosure went through, according to HomEq. They sent a real estate agent out to offer me $1500 to move out in 2 weeks. I refused so they filed papers in court to evict me. I gathered all of my paper work and headed to court. I let them know that the 1st mortgage had not been satisfied by the 2nd. Since my loan was in good standing with the first, they couldn't evict me. The judge signed the order and I was out on the 6th of April. I told the 1st mortgage what had happened and they said I shouldn't leave, but I was not going to come home one day with all of my belongings on the front lawn! HomEq went in and secured the house and had it listed in MLS. I am not sure what happened, but they started calling again. I called back and they said I had 8 payments due. I said no, they foreclosed and the property is now in their possession. He said the foreclosured had been rescinded. I asked if it was before or after they kicked me out! He said it was rescinded last week.
So, I think they thought it would be an easy money maker. I only owed them $25, 000 and they thought they would weed out the 1st mortgage and make a killer profit. I don't think that the 1st mortgage was going to allow that, and that is why this is happening now.
And yes, I created my own mess. I am not blaming HomEq for me falling behind, but I do blame them for trying to take advantage. For those that can make every mortgage payment on time every month, I hope that you never suffer a job loss or major illess that could put you in my position.
I called to inquire about doing a home loan modification because my current interest rate is 9.5% and I was told by the customer service department that I wasn't eligible for a modification because my loan wasn't past due, my interest rate hasn't gone up and because according to the financial information, I have $200.00 left over each month once I pay all of my bills. What are the requirements of this program and is what they told me correct?
In early 2006 my brother and I bought this place in the mtns of WNC and seem to be doing fairly well with mortgage. Then in early 2007 when it came time for taxes we learned the mortgage company forgot to escrow taxes and add me to the loan. So we were forced to refinance with another lender who was Novastar. My brother and I both asked about the taxes, insurance, and credit life insurance. So our payment went to 1197.00 per month with 11.2 percent ballon rider. He nor I had any clue what all that meant, but we were glad every thing was escrowed into one payment. We thought that saved us alot of money each month. Then in September 2007, my brother got killed in my mom's home, and that left me owing the debt. So I called up Novastar and instructed them about the my brother's death. I sent them his death certificate. They told me to give it 60 days for claim, not to make another payment that his credit life would pay off balance. So then somewhere around late October, I get a letter from HomeQ, telling me Novastar went under and Homeq bought out the loan and I needed to obtain HomeOwner's Ins and catch up my payments or they were gonna foreclose. I told them about the escrow account and they had no clue what I was talking about. So I went and got insurance and caught up my payments. I had no money for a lawyer and didnt know what to do. So I just sucked it in and continue to make payments. And had to pay my taxes as well. Then in Feb 2008 around midnight my home caught fire and barely made it out myself with pets and lost the house and everything I owned. I moved in above with my sister and contacted insurance company and because house was 35 years old they made me rebuild and only paid 90 percent of rebuild. The home is almost finished but do not have funds to finish.
In January 2009, I have had problems trying to keep my mortgage going and owe for Jan and Feb. Homeq has 4518.34 in escrow that insurance company gave them and will not give me the money, and I have signed letters and told them to take the 4518.34 and put it on 4 payments, that would carry me up til May 1, 2009. But no, they will not do it. Instead they send me a letter fixing to proceed with foreclosure. I also get a letter for filing taxes and learned I paid about $15, 800 in 2008 and only about $500.00 went to the principal. I was alarmed what they are doing. They are hurting the economy not helping. HOMEQ ARE CROOKS! AND NO ONE IS STOPPING THEM! I am now on disability permanently and have no clue what I am going to do. When this loan first started in with HomeQ, I owed 129, 200, and after 15 months of payments, I owe 129, 800 and do not understand where all my payments went. All I know I can do is pray that someone will see this and know what to do. I have signed up on a lot of sites under WNathan67 and posted trying to reach someone that knows anyone to STOP HOMEQ! Please if you read this try to find me some help to fight them. Thank you for reading. Nathan (on yahoo)
We are also victims of a scam from Homeq Servicing. We made our December 2008 payment and it has cleared my bank and the money has been take out of my account. I received my January 2009 staement in mail and see that we owe for December 2008. I knew this was not correct. I contacted several different CSR personnel on several occasions and keep gettineg the run around. I have faxed at least to three different people a copy of the check that cleared the bank for December and they state that they need a better copy of the back of the check. The original back of the check is jus t like the copy i sent. However they did not notify that they needed a better copy. I found this out three days la try toter when i called again. I was not aware that they also have a compnay in North Carolina. There was a manager from North Carolina that was suppose to be helping me resolve this issue but is no longer with the company. He turned this over to someone else who will not return my phone calls. Needless to say i have not been very nice when i call because i am hitting a dead end. No one will help me or give me phone numbers to the legal department or te finance department so i can resolve this...I have done so much research on my part to locate who took my money. I have even went as far as to call Wackovia which is their financial instutution. I continue to show that i am a month but i will pay it twice when it has already been paid...Something needs to be done. I had perfect credit and payment history with this place until a few months ago. There is a problem within this company. If anyone knows of a goood phone number where someone can be reached other than customer service plase post it... I am not giving up. I will get this taken care of one way or another and they will end up paying my mortgage for me
My loan was in an ARM at 12.5%. Homeq would do NOTHING to help resolve the problem. With the interest rates falling how can it still be that high especially when it said it couldn't go up if the rates were falling? I filed chapter 13 and they were still able to go from1384 to 1871. I began in chapter 13 going on 4 pmts. behind. I was in13 for 10 mths. and now Homeq says I am 10 mths. behind. I can't get a straight answer. I pulled out of bk because I couldn't afford 1871. Homeq said they'd modify my loan, sent in paper work just to be told nope, can't do it you didn't reaffirm your loan. They are scammers and no one will help.
We were effected by Hurricane Ike over 3 months ago. Our insurance company has sent us a check for the damages that was indorsed to us and HomEq Services. We have still not received the first installment. Every time that we call, they tell us that they don't have all the info that they need to send us a check. I know for a fact that this is not true because the check was attached to the documents. I fax and re-fax and still we can't get results. In the meantime prices are going up and more damage to our home is occuring. Tarps only keep out so much water.
I worked for Homeq Servicing since January of 2008, my last day on payroll was September 12, 2008. I resigned after they wrote me up and threatened to do it again and fire me. Reason I had to resign because I am pregnant and I have had quite a few complications. I made my supervisor and Human resources aware of the issue and got on PDL ( Pregnancy Disability Leave) which should allow me to take time off when I need it. Since then, I feel like I have been put under more stress than ever by the Human Resources Person who complained about everything I brought from my doctors. All the notes, she said were wrong and she asked me to get specific hours stated on the notes, where my doctor could not predict when and how long I will be feeling sick. So after almost a month of being on bed rest they decided to call me and advise me that I am being written up and may get fired if I do not show up for work. At the time I had all the documentations from my doctor who allowed me to stay off work with the way I was feeling. I asked Homeq to change my work hours so that I don't get in trouble for missing so much, and I was told that there was not a shift like that available. Homeq has made it impossible for me to work there and I think most of it was because I got pregnant. They were mean and did not treat me fair at all. Furthermore, in my initial interview the supervisor who interviewed me asked a bunch of personal family related questions that did not pertain to my job or my abilities, which made me feel very uncomfortable. When I brought these issues up in the 90 day review, the supervisor was addressed, but she ended up taking her frustration out on me one was or another constantly getting me in trouble. There is a lot of double standard there and no one is treated the same.
As a unhappy collections employee of Homeq Servicing here are some pointers for homeowners.
1 Do not take no for an answer, contact Hope Now Homeq will modify almost any loan if it comes from an outside agency. They will tell you your loan is not coded by the investor for a mod, this is crap I see them do mods all day long. They advise the employees do not offer mod if the customer does not ask for it.
They are offering rates as low as %, ask for an afford ability mod, also don't let them tell you that only adjustable rate loans qualify. I have seen fixed rate loans, both first and second modified. Also it seems if you are 2-3 payments behind, they are even more willing to modify and re capitalize the loan. The staff at homeq is very new, most people have less than one year with them in the collections dept, as It is such a bad place to work. Turnover is almost 100% within 6-9 months. Good Luck
Wow, reading these complaints about Homeq servicing is pretty scary. I think I am going to check on other companies now before I find out first hand, because my loan was just sold to Homeq and see of I can get a better rate now...
I am not currently with the Homeq servicing company, but it is good to know that this website provides some insight as to the customer service of another company especially a home loan lender. I hope not to experience the things these other people are experiencing or have experienced. I have been a homeowner for about 25 years now and thus far, I haven't had any problems except with a high interest home loan, but that can be fixed within time.
We finally sold the house that ended up under homeq servicing ###. I feel for all of you that are trapped with them. The only advice I can offer you is to keep on top of your accounts and try not to speak to them on the phone.
Our loan was sold to these ###. Our credit is excellent and we own another home with a local bank. Our local bank does not sell their loans. That is another key to peace of mind. Go local when applying for a mortgage and make sure they do not sell their loans.
As for the person who said they never had a problem, they are most likely employed by the ### and are not telling the truth.
It looks like we got away just in time as they sent a letter saying they did not like our insurance coverage. Luckily I knew what they were up too and got rid of them.
I have a flat interest rate, but I also get charged per day also. I have been asking if you have a flat rate why I am being charged more interest if I pay my payment before due date. Also if I am late I get charged more interest. They say I have to pay my payment on the exact die date, not a day before or a day after or I pay more interest. I asked how did I mail my payment to get there on the exact doe date? They said not there problem. I can not get them to tell me how do you get charged a flat interest rate and a day by day rate also.
I think these is the worst company ever, I hate the Homeq Servicing. I would never request these company to my worst enemy.
This Company is an evil, conniving, deceitful, rude, crooked and totally unfair. I have a first mortgage with EMC mortgage and HomEq is my second mortgage. I got behind two months on both mortgages because of medical and financial hardships. EMC worked with me and allowed me to catch up on my payments but not HomEQ. They started the foreclosure proceedings against and refused to accept my payments which caused my mortgage with them to get behind more and more.My position with my first mortgage is fine but HomEq has foreclosed and is trying to take my home. They only have a $25, 000.00 mortgage with me and EMC has a $100, 000.00 with me and is in first lien position. How can this company take my home if they are in the second position and I am current in my first position.
You can possibly get away. I contacted HOPE through the program Presidet Bush said would help, not may on the list would even consider it. The NACA is the only ray of sunshine to help us with Homeq. They went to congress with a plan to help people stop foreclosures. They took down Fleet and Ford Associates... Their latest complaint included HOMEQ aka BARCLAY. Demanding that they bring in CEO's of the bottom 10 lenders that say they will refinance but they don't. Here is that link https://www.naca.com/press/FSCTestimony20071101.pdf
We have started to process with NACA and hope to get away from Homeq. Try them, they might be able to help. They do not look at credit rating. They look at ability to repay. You qualify if you have a predatory rate (10% or higher) I would say 90% of their mortgages probably are. I can't afford a lawyer, my last hope is the NACA.
I have the same complaint as all of you. Listed below is the email address' to the CEO and Chief...
I read Alan’s complaint regarding HomeEq Servicing. It’s amazing to me that this company is allowed to illegally harass home owners with their lies and deceitful practices. We are also victims of this HORRIBLE company that call themselves debt collectors. They make sure that you keep behind in your payments. They constantly harass you saying that your payment was not received or the bank rejected it. Even though my bank has no record that they tried to cash any of my last 2 payments. These check numbers are also missing on my statements and show as skipped numbers. They were paid by phone as electronic checks. I have since put stops on these checks. I was finally able to get them to accept a payment which was sent by cashiers check. It was cashed on the 10th day. The last day before we could put a stop on it. Which we were going to do. I was smart enough to write the check number that the cashiers check was replacing. Every time we send a payment it seems there is some kind of problem they have with cashing it. HUMMM!!! Somehow we are always in default and always owe late fees. We have been threatened with foreclosure, treated very rudely, denied access to a supervisor on many occasions. Feeling very frustrated, I began a search for complaints on HomeEq Servicing. I found the [redacted]s on HomeEq Servicing. WOW!!! Over 300 complaints. Many with similar stories like mine. They threaten people with foreclosure unless large amounts of money are paid. The amount of payoff on the account never goes down, because they hold your checks so they can charge late fees and other charges that they can’t even account for. We are unable to refinance because they have us in arrears. We have recently filed bankruptcy and at least the lawyers have to deal with them for the next five years, but I am truly worried that when that time is up they will be back to their evil bullying that they are known for. We need help in our fight. We are stressed out!!! We have asked numerous times to talk to a supervisor to which we are always denied. They make false promises saying one will call us at 6pm CST. The time comes and goes with no contact. We would like to take part in any class action suit that is being sought against HomeEq Servicing. If someone would contact us via the above e-mail we would certainly be grateful!
I have owned my own home since 1988 and never missed a payment. I have asthma and a sensitivity to perfumes and chemicals and other toxins. In 2003, my then employer ignored my needs. As a result, I breathed in some toxins sprayed at work. I could not breathe and catch my breath. I was left writhing in pain on the floor for 45 minutes in front of a room full of people before an ambulance was called. By the time I got to the hospital, my stomach had perforated resulting in emergency surgery and a $15,000 bill, which the employer or its insurance company refused to pay. I also lost my job for reporting the situation and tried to obtain worker's compensation to cover the income losses and get help with the bills. As a result of the outstanding hospital bills, I could not get treatment to be able to heal from my surgery properly. My former employee threatened me for reporting them.
I was deep in debt from the medical bills and credit card debt. At the same time, I became fodder for identity theft. While I was on pain killers. A telemarketer from a software company, Smart Certify billed me for $3,000 for a web design course I did not authorize on an MBNA credit card. Smart Certify and MBNA would not remove the debt and it went on my credit report. Before the surgery, my FICO score was 710.
To avoid bankruptcy, I attended a seminar with others in Cedar Rapids, sponsored by Financial Rescue Services and the National Consumer Council for debt settlement. My debts were settled for pennies on the dollar. I filed for financial assistance for payment of the hospital bills. I was told the application was approved and the debt was cleared. Yet, the 3 credit reports (Experian, TransUnion and Equifax) and still are reporting the medical as collection accounts, when they are not and the MBNA does not have the fraud disclaimer I requested. I was trying to heal from my surgery and the terminal illness of my mother from colon cancer.
Household Finance was paid off as part of the settlement, yet I am still hounded and harassed by collectors. My home mortgage was refinanced to clear off the debt by Financial Rescue Services. My mortgage loan was sold in 2005. I was living on income from bonds I had inherited. An ex-friend, which a substance abuse problem broke into my home and stole the bonds. Even though he couldn't cash the bonds, it took 2 months to replace them. I was never notified that they were taking over my loan.
At the same time, my youngest brother was injured in a fall down some stairs, sustaining a serious brain injury. I explained the situation to Homeq Servicing Corporation, the company who took over my loan. They seemed to understand, yet many things happened. They took advantage of my situation and that's when the hassle began.
Thanks to Homeq:
1. They canceled my home owner's insurance (which I had had since 1988) for $500/year and replaced it with a policy for $989/year and told me I couldn't have other insurance. (this is a practice called “forced insurance.
2. My payments were increased from $500 to $800/mo which violates my mortgage, without legal notification.
3. Payments have not been applied even though I have shown proof of payment of checks cleared through my bank. So I am being told I am behind and in breach, when I am not. It is now on my credit report and I have been accessed late fees. They have destroyed my credit by reporting late payments, which have been made.
4. Still continue to charge me for an escrow account, when my interest and taxes are included in my mortgage payments, according to my mortgage deed.
5. I have been called a deadbeat and profane names by collectors even at 10:00 pm as well as “f—ing [censored]” and that because I am a low-life deadbeat, I do not deserve to be treated fairly and that they can do as they please and there's nothing I can do about the situation. I even sent Homeq a cease and desist letter and they still call.
6. An "attorney" called telling me that if I didn't make payment and if I reported them to anyone-I wouldn't have my home and job and I needed to pay in full by July 1st or face foreclosure. He wasn't an attorney but posing as one, which is illegal.
In my research on predatory lending, I learned that my current mortgage which was financed by Financial Rescue Services through their bank, First Financial Bank NLC in California contains illegal items:
1. The HUD settlement statement has illegal fees charged by the bank they cannot charge.
2. I was promised a fixed rate but got an adjustable rate mortgage.
3. My truth in lending and good faith estimates have 2 different rates, which is illegal.
4. My interest and taxes were financed as part of the loan and yet appear not to be part of the loan, which is illegal.
5. Did the loan you got at closing turn out to be very different from what you were promised? Is the rate much higher than the lender led you to expect? Did you think you were getting a fixed rate loan, and end up with a variable rate loan which can only go up from where it started? Were large fees financed into the loan? Were you looking for lower payments only to find that you now have to pay your taxes and insurance on your own, outside of the loan? Yes
I learned that in 2004, Financial Rescue Services and the National Consumer Council were shut down by the FTC for fraud and failure of full disclosure. (Court Closes National Consumer Council )
Because I don't have the money, I cannot obtain adequate legal representation. The Iowa Attorney General has referred my case to the Office of the US Currency, who are slow to act even after 2 referrals by the Attorney General's office. People are losing their homes because of this fraud and I don't want to lose mine. I have home repairs that need to be made (leaky faucets and gutter cleaning to clear out trees that have grown) and haven't the money to do so. The stress has been ungodly because of the harassment and red tape. My loan is owned by Wells Fargo who is known for predatory lending practices (Links and Information. )
I am asking for help in stopping the practices by Homeq and that my credit report is cleared of all negative information, restoring my FICO score and the negation of my mortgage and being paid in full due to fraud. Just because I am lower-income, does not mean I am beneath anyone and deserve to be treated fairly.
Cynthia J Koehler
1119B Avenue NW
CedarRapids, Iowa 52405
Phone:[protected] Cell Phone: [protected]
Homeq has got to rate in the top, 5 worst companies. It is unfortunate that substandard companies are able to...