Hector Cruz Fencing reviews and complaints
Stay away from Hector Cruz Fencing
We had a contract with this company to build a fence. He wanted a $700 deposit which we paid to him. He came and set the posts and then we had a delay because of HOA problems. I informed him of the delay and one month later I told him everything was ok and he could finish our fence. This was a Friday and he said he would be there the following Tuesday to finish the fence. He didn’t show or call.
I called and e-mailed him numerous times for a week. Finally, after threatening to fire him he said he would be there the following Monday to finish the fence. He didn’t show or call. I called and e-mail numerous times again for another week.
I finally got in touch with him and he could tell I was pretty pissed off by then and he admitted to me that since there was a delay in the beginning that he had used our money to pay another bill and he didn’t have the money to buy the materials to build our fence.
He was waiting to get paid from another job. He would call me back when that happened. It’s been another week and I have not heard from him. I called left messages and e-mails to inform him that if I did not have a fence in my yard by today he was fired and we would get someone else to finish the fence. We don’t have a fence! He also told me he does not have a line of credit with any building supply company.
He also used to work under another company name of Affordable Fencing and they have an “F” rating on the BBB web site. He also says he’s with Armstrong Fence Company which does not exist.
Never returned any phone calls and his phone is set up to go straight to voice mail
August 22, 2009 Hector Henry Cruz and his wife Lisa Swigner Thornton collected $1800 for a deposit on a contract to install a fence. Hector never installed the fence. Never returned any phone calls and his phone is set up to go straight to voice mail. He also uses Armstrong Fence Company and Affordable Fence Company as alias. However, Armstrong Fence...
Read full review of Hector Cruz FencingNever showed up to start the job
Failure to deliver service after contract signed and $1300.00 deposit paid. Failure to return phone calls or emails. Contract signed and deposit paid on Aug. 13. Work scheduled to start on Aug. 19. Never showed up to start the job. When we were able to contact him, he made two additional start date promises and also failed to show. He will not answer a...
Read full review of Hector Cruz FencingNonDelivery of Service
August 22, 2009 Hector Henry Cruz and his wife Lisa Swigner Thornton collected $1800 for a deposit on a contract to install a fence. Hector never installed the fence. Never returned any phone calls and his phone is set up to go straight to voice mail. He also uses Armstrong Fence Company and Affordable Fence Company as alias. However, Armstrong Fence...
Read full review of Hector Cruz Fencing and 4 commentsNon delivery of service
We had a contract with this company to build a fence. He wanted a $700 deposit which we paid to him. He came and set the posts and then we had a delay because of HOA problems. I informed him of the delay and one month later I told him everything was ok and he could finish our fence. This was a Friday and he said he would be there the following tuesday to finish the fence. He didn't show or call. I called and e-mailed him numerous times for a week. Finally, after threatening to fire him he said he would be there the following Monday to finish the fence. He didn't show or call. I called and e-mail numerous times again for another week. I finally got intouch with him and he could tell I was pretty pissed off by then and he admitted to me that since there was a delay in the beginning that he had used our money to pay another bill and he didn't have the money to buy the materials to build our fence. He was waiting to get paid from another job. He would call me back when that happened. It's been another week and I have not heard from him. I called left messages and e-mails to inform him that if I did not have a fence in my yard by today he was fired and we would get someone else to finish the fence. We don't have a fence ! He also told me he does not have a line of credit with any building supply company. He also used to work under another company name of Affordable Fencing and they have an "F" rating on the BBB web site. He also says he's with Armstrong Fence company which does not exist.
The complaint has been investigated and resolved to the customer’s satisfaction.
Failure to deliver service after contract signed and $1300.00 deposit paid. Failure to return phone calls or emails. Contract signed and deposit paid on Aug. 13. Work scheduled to start on Aug. 19. Never showed up to start the job. When we were able to contact him, he made two additional start date promises and also failed to show. He will not answer a call or email and will not return messages. He presents his company as Armstrong Fence Company - this company does not seem to exist now. All of the phone numbers lead back to the same voice mail box.
We signed a contract with Hector Cruz Fencing formally Armstrong Fencing on 09/09/09 and gave him a deposit of $700.00 Cash. We hired Hector 2 years ago and he installed a very large fencing system for us so we had no reason not to trust him. On the 9th he told us he needed a material deposit and we gave it to him. It has been 10 days and we are not able to reach him. He has not returned our phone calls or emails, etc. I found this website and we are shocked and completely disappointed. If anyone has any information they can share regarding Hector Cruz we would appreciate it. Thank you
I'm in a simliar situation. My tree service company took my 50% deposit and left me high and dry. I have to go thru small claims court and probably won't see my $. The name of the tree company is C&C Lawn and Landscape in Michigan
We are in a similar situation. Would like to know your final outcome.
Were you able to recover your $700.00 deposit?
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.