I ordered the GT Express after watching the add on TV. My family and I have actually enjoy the product and have seen no problems with the machine. I checked my credit card statement when I got it recently and noticed there were 2 charges on it I did not approve. I called the company that charged my credit card to find out they got my information from when I ordered the GT Express over the phone. The GT Express operator offered me some programs to enroll in. I declined all of them and told him to only send me the GT Express machines that I want and nothing more.
After a very long phone call with a Passport to fun agent (the company GT Express gave my information to) and then her supervisor and then asking the supervisor for his supervisor, I was able to get both charges taken off my credit card. They were not willing to refund all of the charges.
I have called GT Express to express my concerns and even emailed the company, and have not received any responce as of yet. I wish the service was better than it is because i have been asked where I got it and now I won't tell anybody, or have them go to QVC or another outlet they trust. Does GT Express know the meaning of word of mouth????
I ordered the product by phone for the offer of $39.99 with the second one free. The whole process of order was complicated, not clear and detailed on the transaction, and the process was done with a machine, not a real person. The next day, I called the customer service to cancel the order. They said it had been processed and can't be canceled (although I received emails of processing and delivery confirmation 2 days after the complaint). The total amount they charged me on this transaction was $83.70. I was not sure where this amount came from, there was no detail, everything did not make any sense. I did not process any further because I experienced a bad customer service with them when I tried the cancellation. Two months later they charged my credit card again for $13.90. I am not sure what to do with this and they already have my credit card number now.
If they can not fix this problem, I will go further than just complaints.