I purchased an appliance package from gerhard’s appliance in doylestown pa. One of those appliances was a Frigidaire refrigerator. Within the first year the “service” department was called out six times because the refrigerator would not provide water and consequently would not make ice. The first five servicemen had no idea what they were doing finally lucky number six fixed the problem.
Fyi, if they come out on a service call and have to come back to install a part that is considered one service call, doesn’t matter you had to make arrangements to be home every time they had to come out. When i received the card asking if i wanted they extended warranty i jumped on it. Sad to say my refrigerator is not dispensing water or ice, so i called gerhard’s “service” department and when i indicated i had an “extended” warranty they quickly asked “with who”, i assumed with the company i purchased my appliance, Of course not. I had to go thru Frigidaire, another nightmare. Frigidaire gave me three service companies to chose from, two of the three do not have a person answering the phone.
When the original problem happened i wrote to the ceo of gerhard’s and of course i did not get a response. When you purchase anything from gerhard’s the minute you walk out that door you are on your own. I will never purchase a Frigidaire product and i will never purchase from gerhard’s. I have two choices, i can try to get this defective lemon fixed and continue to pay for the “extended warranty” or hire someone to deliver the lemon to gerhard’s front door. If you feel the need to be raped and taken advantage of by all means call gehard’s>
THE SALES PEOPLE WERE VERY KNOWLEDGEABLE, THE SERVICE WAS GREAT AND THE PRICES COULD NOT BE BEAT. I AM COMPLETLY SATISFIED WITH MY PURCHASE, DELIVERY AND SERVICE THAT FOLLOWED. FORGET LOWES AND SEARS THIS IS A HANDS ON PERSONAL EXPERIENCE. NO OTHER STORE COMPAIRES. THANK YOU FOR SERVING THE COMMUNITY WITH YOUR KNOWLWDGE AND EXCELLENT SERVICE.
I called on 10-20-08 spoke to Richard (one of the owners) and told him I was upset that I own two Fisher/Paykel dish drawers. I was one of the original owners, one of the first people to own the drawers. The price was very expensive. They are now half of what I paid. The problem I had was that the top dish drawer always had a nice amount of water left in it. Gerhards said it was normal. Evey time I had to manually drain the drawer. Today, I had to replace a part. Not bad, the drawers are nine years old. I was told by a worker from Rush Appliance, who fixed the drawer, and replacing a part, that the drawers were not installed properly. He said I would need a plumber. The bottom drawer was emptying into the top drawer. How gross was that? I had dirty dish water being emptied into the top drawer. How unsanitary is that? When the top drawer was not working I was only using the bottom drawer. I couldn't understand why when I used the bottom drawer there was a lot of dirty water in the top drawer. I had to use a cup and empty the water out everytime I used the bottom drawer. That's why I always had water left in the top drawer. I called Gerhards with the worker in my home. The owner, Richard was quit annoyed with me. He said, "Lady your calling me about drawers that were installed 9 years ago. We sub contract the work out to plumbers. The guy is probably dead by now." I was appalled at his response. He said, " lady I have customers that are waiting." I said, " excuse me, but I am a customer who has bought not only two dish drawers but I purchased a washer and a dryer too." Instead of being concerned that maybe someone installed the drawers wrong an he was more concerned about charging me for a service call. I have no problem paying for a service call but, he was not interested in even helping me. I said, " what if they were installed improperly, then are you going to take care of me?" He basically said, " no." Well, I would never go into that store again. With customer service like that! That's terrible. I will go out of my way to let everybody know how I was treated. So, beware of going to Gerhards. The customer service is horrible. And futhermore, he is one of the owners!
Sincerely, Marsha Arnold
Ft. Washington, Pa. 19034