Fox Pest Control reviews and complaints

They never told me about a contract. Let them prove it. Now they want me to.pay them 250 to end a contract I was never aware of.

Also when I called them they claimed others have lied to them to end the contract. That has nothing to do with me.

I want to know how can have a contract and what is the service on this contract. How many others have had this situation

They knew I was in bad situation with the flees in my house and used that as an opportunity to get a contract without explaining it to me.

A door-to-door salesman came to our house and spoke with me about pest control services. The conversation we had touched on having a technician dispatched to come and treat for pests, but our discussion did not indicate that I would be signing up for a 12-month contract. When I called to cancel the service, I was told that I would have a staggering cancellation fee of $250 and would need to pay the total price for the initial service. I'd happily call it, even paying for the single-use service I thought I was signing for. Still, it's unconscionable to have a sales member click through an agreement for a customer and then hand it over for a signature when that customer thinks they're paying for a single service.

They will not honor the 90 day guarantee because my contract has ended. Why do I need to renew my contract for another year in order for them to stand by their guarantee? Makes no sense. Other issues with them as well, primarily surrounding their techs not treating certain areas in my yard, later admitting the tech was unaware that he could. This was admitted to me on their last visit. I requested a complimentary treatment as a courtesy/apology. This was scheduled, and I stayed home all day waiting for them, but they never showed up or called. I followed up and learned the manager canceled the appt because my contract had ended. We are still within 90 days of our last treatment and I am still having a problem with spiders. Stand by your guarantee. I paid over $700 for 4 treatments.

We signed up for Fox Pest Control on June 30, 2022. We have never been satisfied with the performance of their product. We often still had pests show up. This last treatment on 07/19/2023, and noticed we had mice coming in the basement, ants on the front porch, and most importantly--our dog went into anaphylactic shock as a result to either the spray or the wasp nest that was near by (that should have been treated). We rushed our dog to the vet, and paid over $1,200 to save our dog.

I have tried (several times) calling every number available on the Fox Pest Control website and have not been able to get through or receive a call back regarding any issues that we have. Currently trying to get through to cancel our service and yet am not able to get through. I’ve tried to text our usual tech to cancel and still am receiving service alerts. We just want cancel our service.

We contacted FOX Pest due to an issue with Carpenter Ants - We we’re told by the telephone sales rep that FOX did not due individual service calls and that we had to establish a service agreement billed quarterly. At no time did he mention that there was a 24 Month contract and a $150.00 Termination Fee for said contract! The service was OK took two visits to control the ant problem - We decided to sell the house and will rent for a while until finding another home to purchase in the area. I called to cancel service and was told of the $150.00 cancel fee - We reluctantly paid it - I’m in the real estate business and will certainly remember this when my clients ask for a pest control vendor - FOX Pest - The Bad Word Travels far Quicker than the Good Word Does - Buyer Beware

Fox Pest Control was in our neighborhood attempting to take on new customers. The manager was Ryan Jeppson. This manager provided cost quotes and we signed on with them. Jeppson said cost would be paying $49.00 a month for 11 months a year then said 12 months a year. Per year $549.88. Signed a 3 year lockin. It then turned out to be $600.00 for 4 services. The office was called and a person said that Jeppson should not have done that. The company will not honor what the salesman said the price would be. The company wanted to charge a fee to cancel the service. Jeppson who was a manager out right lied as what the real price would have been. If he would have been honest I would not have signed on. If this is the kind of things that this company does, then stay away from them as they are dishonest and not trustworthy. I want what Jeppson

said would be the price. — this contract was signed on 08/04/2022.