Flybuys reviews and complaints
Points not given even after writing emails with proof that I activate the bonus points and purchased in the right time frame
Two emails sent to Flybuys - [protected]@flybuys.com.au and made calls as to missing bonus points but no response of yet. When I did get through they advise me to send email to the above email address which I did for the second time. The email was as below...
I wish to receive the bonus points that I should of received for getting the car service at MyCar on the 31st of Dec 2021. I have an email from 17th Dec that states Collect up to 15,000 bonus points at mycar Tyre & Auto*. I spent $795.00 on my car service so I should of got the 15.000 flyby points but I have not received anything. I paid for my service to the Mycar over the phone and gave them my flybuys card numbers over the phone, i gave them both numbers on the card and was told as soon as I paid he would send that through. I have tried ringing the flybuys number 13 11 16 and was on hold for an hour, I cannot wait that long.
Kerry
Country of complaint: Australia
Desired outcome: I would like my bonus points added to the flybuys account. I quite enjoy obtaining bonus points with my purchases.
Connection on phone
I have been single customer of Flybuys for 6 years. I have a Members Card, and it has $ 60.00 on it. Properly converted to use to buy goods from store. However the pin I entered did not work. I have tried everything including to call Flybuys several times. After waiting, at my expence for 2 hours I gave up. Today I tried again and was told to wait 15...
Read full complaintrip off
When I got my Flybuys statement I had enough points to redeem a few $20 gift cards and went online to do so. However, it seems this cannot be done anymore - the full amount being redeemed just gets put on your Flybuys card. I have four family members who hold my Flybuys card in their names, and I want to be able to share the rewards with them, and/or give...
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