Apparently, this vendor is collecting toner information from
Rj young... (as well as your business name / address).. (a large copier/printer seller) then trying to submit invoices to your business for toner supplies even including a shipping charge.
Speak to your it dept and they will tell you it's a fraudulent charge
Rj young pays for all of our toner supplies... Duhhhhhhh!!
Submitted by rsp lee company franklin, tn.
We were invoiced $485.09 for a toner cartridge that we did not order but that they shipped to us. We have talked to Carlos twice and each time we have been told that an RMA would be faxed to us. We have also been told that the invoice was canceled. Today I received a copy of it which says states on the back side of the invoice that I have 3 days to contact them to cancel it. This was not included on the copy encolsed with the toner. These people appear to be nothing more than scam artist.
Now that I have received the invoice that has the legal terms of the sale on it. I will be faxing them a cancellation notice, sending one via the USPS as registered mail. If they do not come clean, then I will have our California Attorneys go after them in court.
I see that there are quite a few complaints against IDC. Don't worry about them. We have +/-2500 locations, and here's how we handle them. Our retail locations are not authorized to purchase anything that is not on a national contract. If by chance they do get suckered in, I call IDC and tell them to issue a call tag (IDC pays the return freight) to have the product picked up, because they are not an authorized vendor. They claim they have a signed order from someone at the location (and they usually do). I still tell them to send a call tag, as we will not pay for it. They usually threaten, want to speak to the CFO, etc., but I stick to my request for a call tag. They then try to charge a "restocking" charge, which I refuse to pay. At that point, I tell them that they can issue the call tag, have the product picked up, and issue a full credit, because we will NEVER pay for it. They can be a good way to blow off a little steam when you're having a bad day.
I am the CIO here at our marketing firm and was alarmed when I saw a package on my desk containing 4 toner cartridges for $350 a piece plus $160 for shipping. What's more alarming about this is we don't even own this type of device.
I immediately called the company on the top of the invoice - IDCSERVCO. They seem legitimate enough and explained that they were only performing the billing portion of the order and that it was distributed by West Coast Distribution. So it seems that they are only half guilty... it seems.
Going back a bit, I am the new CIO here. I see that we have paid them well over $5000 in the last year and half for goods that we never ordered, but no one here knew the wiser as there we very lax ordering policies in the IT department until I got here. According to the secretary, she tried to cancel these ordered previously and was denied an told "We HAVE to take these orders because we entered into a contract". A contract that no one can find, including IDCSERVCO.
I have been on the phone with IDCSERVECO for a good amount of the day and every time they will "get back to me". They did let me in the mean time call West Coast Distribution and the number they provided for me seemed to be someone's cell phone number. Really? I mean, even laundromats have an answering machine.
That message on the cell phone was later returned with a call from Rhonda whom completely contradicted what our secretary said and said that was not possible. However we will "get this matter cleared up tomorrow". I am actually excited to come in the office tomorrow and here this one - will keep you updated!
Company sent my clinic one HP laser jet cartridge that I did not order. Included was an invoice for $557.76. (Normally priced $67.00) Obviously this is a total scam and there are multiple previous complaints. Does anyone know who to contact on an official level?
They billed us $804 for a $100 toner cartridge that we never ordered and never even received! I spoke to...
A few months ago a woman claiming she was from Konica Minolta called to tell me that our toner prices were going up, and that they failed to send a notice in the mail. She said she could supply me with toner to last into the new year at the same price we're paying now. I believed her, and she had some guy fax over a confirmation. I got the fax, and at the bottom of the sheet was IDCSERVCO. Konica Minolta was scrawled across the top of the sheet. It looked very suspicious. I googled IDCSERVCO, only to find countless complaints with the very same stories like mine. I also called Konica Minolta to confirm they don't do business with these guys. They, in fact, do not go through anyone else to sell toner. The guy who faxed me kept calling me to make sure I sign the sheet and fax back. I told them KM doesn't do business with them, and the Better Business Bureau has given them a rating of F. They guy sounded surprised and hung up on me. I also filed a complaint on the BBB, and got a phone call from some guy named Snodgrass. He kept me on the phone for a while trying to explain that what they do is not unethical. I obviously didn't buy it. Funny thing is, I told my boyfriend about this, and last week he got a very similar call! The rep claimed they were from Konica Minolta, and he told them they don't even have a KM at the office. They hung up on him. What a great way to do business, SERVCO! Beware of them. Always look into something like this before buying or signing anything!
I was at one of our clinic when Janice called from SUPERIOR OFFICE PRODUCTS (IDCSERVCO) telling our clinic...