FlagsOnline.com Complaints & Reviews

FlagsOnline.comRipped off!

I ordered 2 flags from this company, one in April '07 and May'07. I was charged for both and did not receive either one. The company would not respond to emails or phone calls. In August '07 I received an email from them saying the owner has had ALS disease and has had trouble keeping the business going. Judging by the other customer complaints the "ripping off" customers was happening well before the disease struck. They have given another email address to those who have not received their ordered merchandise. Could their guilty conscience be guiding them?? New email:[protected]@yahoo.com.

Good luck to all of us who have been ripped off by this company!

FlagsOnline.comTook money; never shipped (2) orders!

BBB provided me with the following information after investigating for me after Flagsonline.com accepted money for (2) orders and never shipped product; no returned calls, emails, etc. :

Alexandria Smulski <[protected]@delaware.bbb.org> wrote:
The company has an unsatisfactory record with the Bureau due to unanswered complaints. Your next step is to contact the State Attorney General’s Office.

Thanks.

Lexe Smulski
Dispute Resolution Specialist
Better Business Bureau of Delaware

FlagsOnline.comFraud and cheating!

I ordered my darn flag 3/8/2007, after repeated emailing and attempts to get thru to customer service line no responses. What-so-ever no flag still as of 6/5/2007. I will never order from this company again. Do not be fooled, the lines stay busy the entire day and the 1-866 number given is the fedex company not them. They try to convince you that the order is processing but 3 months now have elapsed & no flag.

  • Ho
    Howard Aug 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I just looked at the Flagsonline web site. There is no phone number you can call; all customer service is done through e-mail. You were given a FedEx number because your order was processed and shipped. Along with that FedEx number you were also given a tracking number. You need to call fedEx and find out where your package went. Most likely, that is what flagonline have already told you via your "repeated" e-mail attempts.

    0 Votes

FlagsOnline.comTook my money, no flag, ignoring my correspondence

I placed an order with Flagsonline.com 3/19/2017... They quickly charged me for my flag but I still have never received it. When I check the order status on their website, all it tells me is "order processing".

I have called them numerous times... Busy signal.

I have called their "Call Back Center" numerous times (where they promise you a call back within 24-36 hours... No call back.

I have sent them numerous e-mails... No response.

I have purchased flags from them for the past several years and have never had a problem... I am wondering if the company changed hands... There seems to be a lot of complaints against them recently.

I am about to threaten them about contacting the Better Business Bureau... Although, that probably will do no good.

Heed the warning and stay away from Flagsonline.com

  • Ma
    Margaret Campbell May 08, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered several flags from flagsonline and have never received all of my items. I placed an order on 9/17/06, 10/23/06, and 3/18/07. Today is May 8, 2017 and I still have not received the items. Having dealt with them in the past I just assumed that the orders were backordered. They have taken out the money for all of the orders but have not shipped my products.

    When I check the order status it says it is being processed. On one of my orders it says that the flag I ordered has been discontinued and I should contact them with an alternate selection.

    I have contacted them several times by email but have never received a response! I have called all the telephone numbers provided. If you call before 10 am EST you will get a message giving their hours. If you call at exactly 10 am you will receive a busy signal. I tried one day for the entire day and never was able to get through. I have called their 24 hour call back line and have never received a call back.

    I never had any problem with them until now. Due to the fact that I never had a previous problem I gave them the benefit of a doubt. Now I am out of at least $40.00 which I can no longer dispute because it is past 30 days!

    I am so glad I found this complaint page. I did not realize that there were others with the same problem. If this persists, perhaps we can file a class action suit against them!

    0 Votes
  • Ch
    Charlye M. Pines Jun 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a flag on 5/7/07 from FlagsOnline.com and the money was deducted from my bank on 5/9/07 and this is 6/2/07, I have not received my order to date. I have emailed, telephoned, faxed and have not had any kind of response from this company, is there anything that can be done?

    0 Votes
  • Lb
    L. Brewster Jun 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Oh, I agree wholeheartedly with all of the complaints. I ordered a new flag pole on 4/1/2017 and after waiting a month I decided to cancel the order (which I did); but they have not returned my $18.99!!! I've done what others have done; I've e-mailed, I've called, all with no results. At this point I figure I've lost the money and there is no way I can get it back. I used to order from this company with very positive results, but not anymore, and never again. Thank God the order was small, otherwise I'd really be ticked.

    0 Votes
  • Ka
    Kate Miller Jul 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Same here! I've been ordering form this site for years but notices the last few orders it took forever to get my merchandise and most recently, they took my money and sent nothing. Really frustrating! I'm very disappointed. Stay away!

    0 Votes
  • De
    Debra S Apr 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a flag from FlagsOnline.com two months ago. They took the money from my credit card the same day. I am still waiting for the item to arrive. Their lines are always busy. I tried one day for the entire day and never was able to get through. I've tried calling
    877- 402-5770
    410- 878-2033
    877- 823 - 8354
    302 - 355-0461

    When I check the order status it says it is being processed. I have contacted them several times by email but have never received a response!

    I can no longer dispute this charge with my credit card company because it's past 30 days.

    0 Votes

FlagsOnline.comItems not received!

I ordered two flags from flagsonline.com on November 8, 2006 and the money was taken out of my account the next day. It is now 6 months later and I have not heard form them. I have e-mailed them and called there "call back center" that claims to call you back within 24 hours... I still haven't heard from them 6 months later, let alone in 24 hours. I have called every phone number they have listed on their website and they are always busy. They don't update their website so I have no idea what is taking so long. If they are that busy it wouldn't hurt to hire more employees to help with the volume of orders. They are completely unprofessional and frustrating to work with. I will never order from them again and I will tell everyone of my experience with flagsonline in hopes that others don't have this same miserable experience. The best I can hope for is that I get my Thanksgiving flag in time for Thanksgiving 2007!

  • Ma
    Mary A. Buettner Apr 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Sub: Ordered on 3 occasions charged no product received

    In past years I have purchased several garden and house flags stands and other items without a problem. Muchto my amazement and surprise this has all changed and I think I have been scammed. My bank account has been charged but I have had it taken care of by the card service on my card.

    The items ordered were never shipped even tho on one order they said it was. I went thru several traces to no avail. I simply want to let the complaint board know about them . I hope you can do something to prevent this from happening to others.

    Thanks,
    Mary

    0 Votes
  • Br
    Brenda Spencer Apr 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I experienced the very same thing with FlagsOnline.com. No problems for years, very dependable! Then suddenly (November 2006 ) I placed an order for 2 garden flags and never received them but you can bet I was charged for them! I even reported them to the BBB of Delaware, in hopes of resolving this problem. There was no resolution and no contact ever made with me by this company. FlagsOnline.com is rip-off artists and I will NEVER order from them again... buyer BEWARE... do NOT order from this company!

    0 Votes
  • Je
    Jeanette Price May 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had ordered from Flagsonline many times and had a very good experience. I, also noticed a problem in the fall of this past year but, they did get a flag mailed out and I thought the problem was resolved. On April 1, 2007 I ordered 3 flags from them. I just rec'd my credit card statement and there were the charges for what I had ordered but didn't get. I tried several times to reach them, email and phoned. I swear they take the phones off the hook because no matter when you call you never can get through! The website has not been updated as to what is going on either. I will never order from them again... what a scam! BEWARE! It's too bad because they really had a nice selection and the free shipping was a big plus!

    0 Votes
  • He
    Heidi Rae May 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a flag from flags online and never got it. I was charged the day after I ordered it. I have called their help line and emailed but have never heard from them. I have placed a formal complaint to the BBB of Delaware but it was unresolved.

    0 Votes
  • Ka
    Kathy Curry May 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Flagsonline.com have taken money for flags that were never delivered and when the order was canceled after 6 months they said they would credit my account. That has never happened and they never answer the phone or answer e-mails.

    I have tried a number of times to get in contact with them but they NEVER respond.

    0 Votes
  • Wi
    Will R Anderson May 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have order flags from flags online and never received them also, I've tried calling them several times to no avail always get a busy signal. I've lost about $60.00 to flagsonline. What a lousy company.

    0 Votes
  • Fl
    Flagsonline.com Oct 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We have recently purchased the url www.flagsonline.com on June 18th, 2007 - we are a completely new and different company - we are focused on customer service. We have been a member of the better business bureau for 5 years and have never had a complaint.

    0 Votes
  • Ci
    Cindy Anderson Nov 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a flag and special holder for my daughterinlaw in December 2006 and ran in to the same problems many other people did. I never received the product, they took my money, and phone calls were never returned. I have one e-mail response from July that said they would get probablem resolved, but never has been. I note on the website today they indicate there are new owners and will try to resolve problems with prior owners. We'll see. I used to order flags all the time when it was Toland company website and never had any problem. My daughter got shorted a birthday present and I lost $50.00!!!

    0 Votes
  • Be
    bettyb Jun 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I ordered a large Valentine flag on 1/27/11. My credit card was charged that same date for $22.94. I have not received my flag and cannot get a reply from Flagsonline and I have been trying for several days. All I get is a recording saying someone will call back, but it never happens. Also on their website it says to click on their customer service but it fades and nothing happens. I'd like to know what is going on!!

    0 Votes

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