Fertibella reviews and complaints
cancellation of my order
I ordered the product with the online offer of 1 month free pay only shipping and handling. I used a visa gift card x2 tries to pay and they sent an email both times saying they cancelled the order. I then used my visa debit card x2 tries and received the same email both times. When I called the company they told me that It was my card and to try another card or they can process the card over the phone but I would get shipping and handling for free and be charged for the product instead which is 30 dollars in their favor. With card # 3 and the company refusing to offer my the online discount when It apparently is NOT my card to process it over the phone I have one conclusion THE COMPANY IS A TOTAL SCAM AND CHEAT. the only explanation is that there is no online discount and that no one can purchase the product unless paying full price over the phone. Huge disappointment to have the company dangle the promise to help you start your family only to have the same company yank that hope from you.
Country of complaint: United States
Cancellation of order
I emailed Fertibella customer service to cancel my future shipments on March 20, 2013. However they had already shipped months 3 and 4. I did not receive a confirmation via email that they cancelled all future shipments. I have attempted to contact them via all the toll free numbers listed on the website, and all of them have a strange busy tone. I am not able to speak to a customer service representative because all the numbers [protected] and 1-800-6TTCKIT have a busy tone, all day. I emailed them again yesterday and still no response.
This company needs to be investigated, I have reported the issue to my bank and I will be taking further action if they do not acknowledge my emails of if I do not get to speak to a customer service rep.
Country of complaint: United States
Address: 6703 NW 7th St KIN 7611 Doral Florida, Miami, Florida
Website: conceiveeasy.com
The complaint has been investigated and resolved to the customer’s satisfaction.
just like lollabunny 1107 I tried 3 different cards and they kept cancelling my order, they told me over the phone that they could process my card successfully over the phone but instead of waving the fee of the product they would wave the fee of the shipping and handling which = a difference in 30 dollars in their favor. they told me it was my card and to try a different one, three cards later I still don't have it ordered. TOTAL SCAM!
I just order my ttc kit and found out it was later cancelled i dont understand why.. my name is monica anderson
Hello, Kanya. This is a very odd report. We take hundreds of calls daily and have no reports of any telephone difficulties. Our sales line is the same as our customer service line. When you call, there is an automated voice routing system, so you have to listen and follow the prompts to reach a human being. We received an email from you on 3/20 and sent an email back to let you know we cancelled your account. On 4/8, we received another email from you that said you were unable to access the phone. Again, we emailed to let you know your account had been cancelled. On 4/9, I see there is an email from you asking for a refund. Once you mail the unused samples with a Return Merchandise Authorization code back to us, we can process your refund. The address for returns is on the invoice that arrived with your package. I apologize if there was some confusion. Please let me know if there is anything further I can do to help.
Scammers
They auto shipped an extra(monthy) order that I did not ask for. When I cancelled the order and returned the product, they refused to return my money. They even made up a story that I signed for it upon arrival...which is a lie. UPS dropped the product at my door and left. Don't anyone deal with these crooks from Fertibella.Through searching the internet, I've found that I'm not the first one that they have done this too.
Company Business Name: Fertibella
Country of complaint: United States
Website: ttckit.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I never had a problem with Fertibella. I had been diagnosed with PCOS and TTC for 5 years. I didn't want anything invasive -- like birth control pills, metformin, or surgery, so the natural supplement seemed like a perfect fit for me. I became pregnant in my 2nd month. I was so excited when I realized I was pregnant, I forgot to cancel the next 2 shipments until they arrived! I just called the 1800 # and they gave me a code to ship the unnecessary bottles back for a full refund. Within the month, I had all my money back - no biggie.
Sorry you got stuck with extra product, but they are very clear about how the trial works.
1. You order the trial for $5.95 or $9.95, depending on the shipping you chose.
2. You call within 30 days to cancel the trial & get a shipping code, mail your bottles back and do not pay another cent.
3. Or you enjoy the trial for the full 30 days and start bottle 2. After 30 days, you are charged $80 for 2 months of supplement.
In the middle of the month, they send you bottles 3 & 4 and charge you $80 for the next 2 months.
4. If you get pregnant or want to stop ttc with the kit, you just call their 1800 # and they issue you a return code. You send the used or unused bottles back in and they credit you a refund for what you've returned.
I did option #4 after I got pregnant in month 3. I thought they were very nice on the phone and had no trouble returning. Some people are just pissy because they can't follow directions and feel the world owes them something. Lame.
over charge
The product do not work and they keep charging me for nothing that don't work and my bank statements showing that they been taking money without me knowing. Their has been no free gifts sent and i don't know if this product could of hurt my chances of me getting pregnant. Somebody need to stop this scam because they don't care.
Company Business Name: Leroche Benicoeur
Country of complaint: United States
Address: 2160 California Ave.B124, Sand City, California
Phone: 18883639222
Website: fertibella.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Fertilebella also Cahrged me without me knowing also! They trick you into buying this product with all the test they offer. Total scam! This crap didn't work and it also made me gain weight and gave me horrible stomach pains. Don't buy this product! Scam!
Fraudulent charge
This company Fertibella advertise you can try for sixty day supply of their fertility products if you just pay $9.95. What they don't tell you is that they will charge your credit card of $79.95 after 30 days of your order not on the date you received it. Their phone is a FAKE number when you call and you cannot talk to a person. I tried to call many times to cancel it and finally when I talked to a person, she said my order is canceled but charged me anyway. They SCAM people who are desperate to try anything to get pregnant. They are Fraud. Do not fall for this SCAM like I did.
Company Business Name: Fertibella
Country of complaint: United States
Address: Colorado
The complaint has been investigated and resolved to the customer’s satisfaction.
Now I will note this before I get to the main answer.
Now I don't know if this product wil work for everyone, but I have a few friends that suffer with PCOS and ovulation. But 6 of my friends that used this product was successful.
Now far as the free trial is concerned, you gave to read the information concerning the free trial. It states pman as day that if you are Not satisfied with the product or it dosen't work for you send the bottles back before the thirty days, empty or not. They have a customer service number right at the top and bottom to call them with any problems or concerns. I tried the 30 day trial and contacted them back and said I wanted to continue after the 30 days. They charged me I paid and now I just buy a 1 month supply. You have to read and speak up and let them know ahead of time, you can not wait till the 30 days to tell them that. I have had no problems. I just think it was a miscommunication somewhere. But product worked for my friends. Everyone's body is different.
I did read it and re-read it. And no where in the e-mail or in my paper work did it say that I would be Charged $79.95. It clearly says I would be charged $39.95. . I just got laid off and now. I thought I would cancel this week before the trial ended, but I thought I'd do it for one more month and cancel next month unless I found a job by then. I was fully prepared for $39.95 not $79.95. When I called customer service they said it's $39.95 per bottle. It does not say that. I really believe it is misrepresentation on the actual charge. I can not afford $79.95 a month at this time. I cancelled it and need to send back the 2nd bottle to get a refund for the other $39.95.
i agree everyone need to read more before they enter into any agreement.
This is not a scam... YOU NEED TO READ WHAT YOU ARE SIGNING UP FOR. If you see free every normal person will know to read the fine print and check terms and conditions before you enter your credit card information. I mean come on people nothing in this world is free. Its like reading a whole lot of crying... I say well did we learn any thing?. I just went to their web site and it does tell you before you even enter your card info that you will be billed for the items after the 30days is over with. And if you don't like the product you need to return it before the end of the trial otherwise you will be billed for the product. I think that is fair. This is pills people I don't know about you but I am glad they don't resell product and its law for any kind of medications you buy online. You can not return them due to its call contaminated goods. I wish you all luck but its not fair to call a company a scam if you don't even read the web site before you enter your card info that is just being a ###.. Lets get smart here! Its the web check and double check before you give away info that might cause issues for you later. Practice Smart Shopping!
You should start taking your supplement as soon as it arrives. You can either call your first month to cancel, send the bottles back (keep the pills & tests), and worry about possibly reordering mid-month 2... or you could let them charge you the $79.90 to send you months 3 & 4 and send back any unused portions for a refund. Check out this article about pregnancy & Crohn's: http://www.webmd.com/ibd-crohns-disease/crohns-disease/managing-the-effects-of-crohns-disease-during-pregnancy
i just ordered my free trial.. i keep reading good reviews and some bad.. do i cancel or try it first? i have crohns disease and heard it can be harder to conceive im hoping this would help.. what should i do?
I agree with "FreeTrialIsNotFree"... I received that same email when I ordered my trial of Fertibella and it was all there in plain English. I don't understand how people can become so enraged and vent all over the Internet when clearly, the problem is that they can't read. I was recently diagnosed with PCOS and had been TTC for 5 years when I heard about this fertility aid. Naturally, I was a little wary of buying anything online, but I was also at my wit's end and wanted to explore natural methods before moving onto more invasive things like surgery, birth control, or metformin. I became pregnant with Fertibella during month 2 and easily was able to ph0ne them / send my bottles for month 3 and 4 back for a full refund, without hassle. Now I am expecting a beautiful baby on march 19th!
Fertibella is a scam!
When you go to Fertibella.com website, they offer a free 2 month supply of their fertility pills, etc. pay shipping only. after the free trial they just kept charging my bank account 79.00 (2 months in a row), and I never got anymore of their product in the mail. My bank (Wells Fargo) filed a claim against them and found it to be one of MANY and refunded me...
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My cards went through...