Do NOT be taken in by Century 21 Showcase Realty, Highland, CA.
The glossy website for Amanda Garcia and Deborah Garza and its claims regarding customer service will not come to fruition. From the beginning, the lack of experience (and therefore, lack of knowledge) combined with unprofessional behavior in the process of a sale [listed by sellers real estate company] and subsequent escrow caused multiple delays and the necessity for a THIRD extension on escrow.
Escrow processes and mortgage funding are well defined by regulations. When agents do not monitor their buyers and the mortgage steps as they are laid out, the seller is basically held hostage! Their home is sold, but they cannot move on to a new residence. Leaving the home vacant entails problems with insurance coverage. In case of vandalism, the existing homeowner can find they have zero coverage because of leaving the house unoccupied. Allowing the buyers to move in early is even more dangerous!
The homeowner has no choice but to wait out the process and compromise their move, scheduled moving personnel, new home purchase etc. How long should they need to wait past the original sixty day escrow closing date? The first extension was ten days. Second extension was eight days. Naturally these are “business” days. No one was being paid for services rendered. And the existing mortgage company was waiting for pay off, of course.
Finally all the paperwork was ready but second extension had expired. At that point there was NO contract for purchase!
It is understood that the owner/seller is entitled to per diem for the major inconveniences, stress, and losses caused by UNNECESSARY delays. Century 21 Showcase, Highland, CA simply refused to honor the appropriate funds to seller. They were directly responsible for delays by failing to keep track of required paperwork; failing to oversee the buyers down payment process and failing to assure requirements from the mortgage lender were met in a timely manner. They could not even send online PDFs correctly for last minute signatures. They gave inaccurate statements regarding coverage of sellers costs.
Naturally, Amanda Garcia and Deborah Garza received a healthy commission. The two agents did NOT handle any aspect of the sale properly nor did they earn the commission!
Please go to a different realtor for your sale or purchase.
I made the mistake of letting a friend talk me into signing up with Century 21 Showcase of Highland CA. It is a 6 month contract and I made the mistake of believing they actually show the house physically to real people and even have an OPEN HOUSE. Boy was I completely WRONG! They put your house on the internet with all the others and forget about it. They expect the homeowner to drum up somebody to buy the house while they sit back on their arsses and expect the 6% commission. They won't let you out of the contract and they want you to lower the price so low you are giving it away. My agent talked me into putting in new tile and carpeting and painting, plus decluttering which I put into a storage unit, and then lowballed the price of my house compared to houses in sad condition going for much more. As for my pet cat...she had to have her food and water put out of site in the shed at the side of the house. Needless to say we had words when it was obvious they had no intention of showing the house nor listing the emenities of the house. I told them to raise the price instead of further reducing it as they had planned. It IS MY HOUSE after all! I will sit out the 6 months and go to the realtor I originally was going to use to begin with, a bit more smarter after this episode with Century 21 Showcase Highland California......The lazy do nothing realtor company.