This company has scammed us for thousands of dollars. We signed up with them to process our credit cards ~3 years ago. We explained to the sales rep that we are not your regular company that swipes credit cards (we process most our orders over the phone & online), yet he still signed us up for such an account. After a few months of running cards, we complained that the rates they promised were nowhere near the rates they were charging us. It took them a few months to figure out what the problem was. They decided to set us up with another account. So we ended up having 2 accounts with them. BIG MISTAKE!
Their customer service is TERRIBLE! You need to call them about 5-10 times before you get any response from them.
Here's how they scammed us:
1. When we signed up with them, they promised to pay for the cancellation fee from our previous processor. We were charged $250. When I called Central Payment to follow up, they said they never said that. It took me about a year of calling and complaining to finally get $100. Just $100 from the $250 they promised.
2. Our rates never changed. Almost to about 4% per transaction. They will always promise low rates. DON'T BELIEVE THEM! IT WILL NOT HAPPEN!
3. When we finally decided it was too much for us to deal with and it was time for us to move, not only were we charged $300 cancellation per account, they took back the $100 they gave us as a reimbursement for the cancellation fee from our previous processor! For a total of $700 just for cancellation just because their rates and customer service is terrible and we can't stay with them any longer.
We have been requesting for copies of invoices for the cancellation for about 3 weeks now. After numerous phone calls, still nothing!
TERRIBLE COMPANY! NEVER DEAL WITH THEM! THEY WILL COST YOU LOTS OF MONEY AND LOTS AND LOTS OF HEADACHE!!!
CENTRAL PAYMENT CORPORATION (thieves, scam) They are a thieves because they debit money from the bank...