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This company has scammed us for thousands of dollars. We signed up with them to process our credit cards ~3 years ago. We explained to the sales rep that we are not your regular company that swipes credit cards (we process most our orders over the phone & online), yet he still signed us up for such an account. After a few months of running cards, we complained that the rates they promised were nowhere near the rates they were charging us. It took them a few months to figure out what the problem was. They decided to set us up with another account. So we ended up having 2 accounts with them. BIG MISTAKE!
Their customer service is TERRIBLE! You need to call them about 5-10 times before you get any response from them.
Here's how they scammed us:
1. When we signed up with them, they promised to pay for the cancellation fee from our previous processor. We were charged $250. When I called Central Payment to follow up, they said they never said that. It took me about a year of calling and complaining to finally get $100. Just $100 from the $250 they promised.
2. Our rates never changed. Almost to about 4% per transaction. They will always promise low rates. DON'T BELIEVE THEM! IT WILL NOT HAPPEN!
3. When we finally decided it was too much for us to deal with and it was time for us to move, not only were we charged $300 cancellation per account, they took back the $100 they gave us as a reimbursement for the cancellation fee from our previous processor! For a total of $700 just for cancellation just because their rates and customer service is terrible and we can't stay with them any longer.
We have been requesting for copies of invoices for the cancellation for about 3 weeks now. After numerous phone calls, still nothing!
TERRIBLE COMPANY! NEVER DEAL WITH THEM! THEY WILL COST YOU LOTS OF MONEY AND LOTS AND LOTS OF HEADACHE!
They actually just called me claiming to be from Merchant Services Corporate office and said "my file landed on their desk because my merchant account provider neglected to inform me of some fees that were being charged to me". They said they "had" to come out to my business and explain to me my options. They claimed to be above ALL merchant providers and they were there to police them!
I told them I did not want them to come out.. I am not going to change companies at this time. Their response was "they HAVE to come out... they are required by law to make sure we are aware of our rights".
I called her bluff, spoke with a supervisor who got snippy with me and told me the same thing the sales rep said. When I pushed the fact that once "informed" I would have the option to switch to them, correct. And her response was it was up to us what we did with the information. I still told her NO they could not come out and she was not happy and told me I would be sorry.
I just did a search on cpay.com and look what I found... surprise surprise surprise.
You should take them to court. The owners have and order issued by the federal court and FTC not to be involved in any type of business that does ach withdrawal from a checking account of a person or business. Just look up the case under Zach Hyman and the FTC by goggle and you will see what type of fraud this person and his brother like to do when it comes to a business.
Central Payment has done the same to our company and forged our contracts. Then charged us cancellation fees after they breached our contract. They pulled money from our accounts with out our knowledge. They promissed to fix the rates but never did. Their sales person said the rates were wrong and will fix them but never did or answered phone call. They signed us for services and accounts that we didn't need. Be a ware of this company.