BT — BT: unscrupulous behaviour and not honouring the terms of their own CCRA Guarantee
I have the distinct impression of being abused by BT, a company I have been with for many years. It seems that they are not the company of old who can be trusted. The CCRA guarantee states that you cancel a Continuous Card Recurring Activity at any time and that if an error us made you are guaranteed a full refund. Neither of these statements appear to be true. This is borne out by the fact that I cancelled my CCRA and the money was still taken out of my account by this method, amounting to something similar to a mugging. I have also informed BT if their mistake and they refuse to refund the money to my account. The person whom I spoke to at BT also said he had never heard of these terms. I have asked to speak to Warren Buckley, the Managing Director of Customer Services at BT, but apparently he doesn't speak to people. He just seems to send out contradictory information, initially sending out a direct debit mandate to myself, and then authorising an e mail to myself, before giving me any time to respond telling me that the money would be taken out of my account automatically; i.e. by the CCRA method. I have felt let down in many ways by BT up until this moment, and it does not seem to be the Darling that it once was.