Brett Matthews Photography Complaints & Reviews

Brett Matthews PhotographyDisappointing photography

I really have to say I was completely disappointed with the service provided by Brett Matthews photography. I was told I would need to pay an additional $1300 for my album because the album I had been shown was not the same at the one that was originally shown to me. I would really advise you get the full price of what your expect to pay. You think you getting a great deal and you not as the time you finished with what you expected from the initial consultation is definitely not whats agreed in the contract. Also only 50 images are included which I was not made aware of this. I was also really disappointed with my images. I specifically chose this company as I thought I was going to be getting something special. I really hope you dont have to experience what I did. Oh an my video was awful ... definitely use a private company

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Mi
      mich25april Jul 27, 2011

      This is not the first complaint I have heard about this company. I HAD considered using them but was advised to rather go with a smaller individual photographer. I am so glad I did as people have complained about the company booking you and then making you pay more after they already have your photos so there is nothing you can do. And also I have heard some brides only have received their Albums 2 years after their weddings. Thats just ridiculous

      0 Votes

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Brett Matthews PhotographyWedding photos

    I was horrified to see such negative things about this studio on this posting board. Something is not right here. This bride is obviously not telling the whole story. I was the last of 4 girls that used Brett Matthews Photography for our weddings. We are all close college friends and were in each others bridal parties. We all used Brett Matthews and we all LOVED them. The photographers are top notch and are a joy to work with. The pictures are so beautiful, and nothing was missed. I will personally speak to any bride who has doubts about using this studio.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Brett Matthews Photography — Buyer beware!

      Brett Matthews Photography, 86 Mineola Avenue, Roslyn Heights NY 11577, [protected] Brett Matthews wa...

      IN THE NEWS

      Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
      If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
      One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
      A consumer site aimed at exposing unethical companies and business practices.
      ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
      You'll definitely get some directions on how customer service can best solve your problem.
      Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.