ACF Wholesale reviews and complaints

ACF Wholesale Complaint

I ordered a loveseat online Order #130020 from ACF Wholesale on July 25th of 2022. On July 28th I got an email from them acknowledging the purchase. They also charged my card for the full amount without shipping the unit which I thought was rather odd. On Aug 29th I received another email from them saying again that the delivery was being pushed out until mid Sept timeframe. At this point I did some investigation online of this firm and found a ton of complaints bad reviews etc. I informed them on Aug 29th in an email requesting a refund which they acknowledged and said about two weeks for it to happen on that very same day. On Sept 14th I sent yet another email requesting the status of my refund. On Sept 16th I sent the same email again as I had not gotten a response. Later that day in an email they acknowledged my emails for an update on the refund and said they were awaiting confirmation from the vendor / supplier of the purchase. On September 27th I sent another email requesting the refund and informed that I would be contacting the BBB as well as other state and local consumer protection agencies on this matter. Response on same day in email was that management was looking into it. At this point I do not believe anything that they say. I have ordered the exact same unit from the exact same manufacturer and received it in less than 10 days beginning to end. This is clearly a scam outfit and I request your assistance in this matter. Thank you, Kevin J Kettleman

I ordered the same item from a competitor got it in less than 10 business total scam do not do business with these frauds! I have filed complaints with BBB in MS as well as MS State Attorney General's office. Look at all the complaints online at BBB and elsewhere. The responses you get from them online are all auto generated computer responses. Caveat Emptor!

Messages

Messages

Sep 9th 2022 @ 11:31 AM

Where is my refund

You said: It has been well past your allotted time to process my refund. What is the problem and where is my money?

Aug 22nd 2022 @ 4:32 PM

Ridiculous excuses

You said: That is absurd, you clearly stated in your original message to me that the product is discontinued. I can also presume you are not interested in obtaining my business. There is no reason for a delayed processing investigation considering my circumstance. Either the product is available or it is not, pretty cut and dry. Also, you withdrew the funds from my account the same day I placed the order without confirming availability of the product. I can't wait to leave a review about my experience. It might be faster for me to wage a complaint with my bank and file a merchant service case. 1 to 10 scale/ 10 is best Customer service - 0 Billing resolution - 0 Inventory control - 0 Ease of purchase - 0 Overall buying experience - 0

Aug 22nd 2022 @ 4:18 PM

Re: Refund status

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Aug 22nd 2022 @ 1:20 PM

Refund status

You said: Any chance my refund will be processed soon. You are holding me up from buying a replacement piece to accommodate the out of stock item. I would like to place an order again. A little expedited customer service would be greatly appreciated.

Aug 16th 2022 @ 8:57 AM

Re: Still waiting for a response

ACF Wholesale said: We apologize but the manufacturing warehouse notified us that this merchandise has been discontinued. Since all products ship straight from the manufacturing warehouse to you, we are unable to fulfill them. We will have to cancel the item(s) off the order and issue you a refund for them. If the funds have not been captured, then the void will be processed. (refunds can take up to 7-14 business days) We apologize for any inconvenience this has caused. We strive to have all orders fulfilled but unfortunately, we can only go by what the manufacturing warehouse does. They are experiencing several setbacks while trying to get the merchandise back in stock. Thank you, ACF Wholesale Our office is open: Monday – Friday 9:00AM – 4:00PM CST [protected] [protected]@acfwholesale.com Holidays may differ Thank you, ACF Wholesale

Aug 16th 2022 @ 8:03 AM

Still waiting for a response

You said: Is this item available or is it out of stock? What is the reason for the delayed order?

Aug 13th 2022 @ 10:24 AM