ACF Wholesale reviews and complaints

On March 27, 2022 I purchased a dining set consisting of a dining table, 6 barstool chairs and a furniture warranty from ACF Wholesale totaling $1443.51, order #118689. The purchase was placed on my credit card and ACF charged the purchase to my credit card right away at the time of order. As I received no word from ACF Wholesale following the purchase, I contacted them in writing on 4/01/22 asking for an estimate of when I would receive my purchase. Response from ACF on 4/1/22 stated an estimate of June 2022. On June 13, 2022 I again contacted ACF in writing as I again received no word regarding my purchase. On June 14, 2022 ACF responded in writing stating it was backordered again until at least August of 2022. On July 26, 2022 I contacted ACF in writing requesting they either provide a date of delivery or refund me in full for my purchase. I did not receive response from ACF but rather received delivery of just 4 dining chairs shipped July 30, 2022 with no other contact regarding this or explanation from ACF Wholesale. On September 16th and then October 7 respectively, I contacted ACF Wholesale in writing requesting they either provide me with the rest of my dining set in its entirety or take back the 4 chairs sent and provide me with a full refund plus the interest I had now accrued on my credit card from March 27 through October 7 for a purchase not received. I have yet to receive anything in writing nor a phone call from ACF Wholesale. It has now been close to a year and a half - I have not received the rest of my dining room set nor a refund I had requested twice in writing. Attorney General's office - totally useless in defending me as a consumer. The chairs I paid for now say they are no longer available thus I will never get my set. As such, I just want my money back that ACF fraudulently stole.

I placed an order back September 30, 2021 I was then told my order should be 3-6 month back order and from then they repeatedly said that. I did not cancel as alot was back ordered due to covid. 11/16/2022 I was told my information has been submitted for a refund and never seen such. Here we are June 23,2023 no money and company website is gone. I have filed previously with BBB.

In September 2021 I paid for a couch to be manufactured and then delivered directly to me with an estimate of two months. Throughout 2022 supposedly the delay was due to Covid affecting manufacture times and then the delay was due to supply chain issues until now in 2023 all lines of communication no longer exist. Now it’s too late to get a refund through the credit card.

On June 20, 2022 I placed an order online for the above mentioned with ACF Wholesale. My CC was charged on June 21,2022. I received a notification (via email) that the product was backordered and estimated shipping date will be in September. After inquiring about my order in September I was told it was backordered for 12 weeks. I continued to get the same automatic reply of my product being backordered for 12 weeks. In March of 2023 I cancelled my order and requested a refund. I was told that it will take 7-14 days and then another 5 -7 days from my institution to refund my money. After inquiring about my refund I was told that they were unable to put the money back on my card and they would issue me a check and to verify my address (which they should have already had from the CC information. I sent them the information. I continued to follow up with them and they stopped responding to my requests of information regarding my refund. Here is the PO Box for this company: POBox 8696 Columbus MS 39705

Dec 27 2022 I placed an order online for a recliner $365.62 When the email was sent and gave a shipping date of Feb 15 2023 I contacted them and cancelled my order. They sent me an email stating they would cancel my order and my refund would take 7-10 business days. I sent another message in January and they replied sorry for the delay in your refund. To date I have not received my refund or recliner. When you contact them by phone now it says go to our website or click here which send you to it. Now when you go on their website it says down for maintenance.

I ordered a piece of furniture, a chair to be specific, July 2022. They said it would be delivered in a month. When I did not receive it, I reached out to them and they pushed back the time frame I would receive this chair. I still did not receive it when they said I would. I finally decided to cancel the order. They said they would send me a refund this was back in December. It is now March 2023 and I still have not gotten my refund. I have sent numerous emails and still have not received anything. This company is a fraud. They are thieves. They should not be in business. Please help.

08/18/22 Placed order at ACF WHOLESALE (Order ID 1308941) for $1,559.98 paid via Credit Card.
8/19 Received e'mail stating my order was updated to ship 9/26/2022.
10/20/2022 I requested a shipping update via e'mail.
Same Day Reply from ACF: Order backdated until Dec
11/11/22 I requested cancellation after reading many bad reviews and not having the product.
12/12/22: Filed complaint with BBB.
1/13/23: After 2 weeks, BBB stated the company failed to respond to them.
1/13/23: I e'mailed ACF about an update to cancellation of my order.
Same Day Reply: Sent cancellation request to refund department.
1/18/23: Ask about follow up to refund

I placed an order for an Ashley nightstand on May 22, 2022. I still have not received it. I have sent email after email and get the same crap story,. It's on back order and will be sent on such and such a date. The date comes and goes. I send another email. Same story. I'm, still waiting. It is December. I demanded a refund and received a response stating that no refunds are issued once the order goes to the manufacturer. So I respond, but the order hasn't been filled. Still same response... No refunds once order has ben sent to manufacturer. So.. I guess I just gave them 183.00 for nothing. What I find most amusing is on their website they post the following:

God Bless and Stay Safe,