ACF Wholesale reviews and complaints

On March 27, 2022 I purchased a dining set consisting of a dining table, 6 barstool chairs and a furniture warranty from ACF Wholesale totaling $1443.51, order #118689. The purchase was placed on my credit card and ACF charged the purchase to my credit card right away at the time of order. As I received no word from ACF Wholesale following the purchase, I contacted them in writing on 4/01/22 asking for an estimate of when I would receive my purchase. Response from ACF on 4/1/22 stated an estimate of June 2022. On June 13, 2022 I again contacted ACF in writing as I again received no word regarding my purchase. On June 14, 2022 ACF responded in writing stating it was backordered again until at least August of 2022. On July 26, 2022 I contacted ACF in writing requesting they either provide a date of delivery or refund me in full for my purchase. I did not receive response from ACF but rather received delivery of just 4 dining chairs shipped July 30, 2022 with no other contact regarding this or explanation from ACF Wholesale. On September 16th and then October 7 respectively, I contacted ACF Wholesale in writing requesting they either provide me with the rest of my dining set in its entirety or take back the 4 chairs sent and provide me with a full refund plus the interest I had now accrued on my credit card from March 27 through October 7 for a purchase not received. I have yet to receive anything in writing nor a phone call from ACF Wholesale. It has now been close to a year and a half - I have not received the rest of my dining room set nor a refund I had requested twice in writing. Attorney General's office - totally useless in defending me as a consumer. The chairs I paid for now say they are no longer available thus I will never get my set. As such, I just want my money back that ACF fraudulently stole.

I placed an order back September 30, 2021 I was then told my order should be 3-6 month back order and from then they repeatedly said that. I did not cancel as alot was back ordered due to covid. 11/16/2022 I was told my information has been submitted for a refund and never seen such. Here we are June 23,2023 no money and company website is gone. I have filed previously with BBB.

In September 2021 I paid for a couch to be manufactured and then delivered directly to me with an estimate of two months. Throughout 2022 supposedly the delay was due to Covid affecting manufacture times and then the delay was due to supply chain issues until now in 2023 all lines of communication no longer exist. Now it’s too late to get a refund through the credit card.

On December 13, 2022 I ordered a Realyn Chipped white king bed, I received an email stating the bed would be delivered at the end of January 2023. On January 12, 2023 I received an email stating the bed was on backorder and would not be delivered till the end of March 2023. I immediately cancelled the order and received another email stating they were processing the cancellation and it would take 7-14 days. After numerous emails I still have not received my refund in the amount of $822.41. I made a complaint to the Better Business Bureau which closed the complaint due to no response from ACF Wholesale. Today's date is May 29, 2023 and still no refund! Do Not Buy From This Company! They are dishonest and will not deliver when they say or return your Money!

It is now almost May of 2023 and I ordered and paid for an Ashley dresser in September of 2022. They told me in January that it was backordered. I asked again in March and their response suggested a cancellation, so I cancelled and requested my refund. I have not received a response yet even though I have posted to their website multiple times. I have not received any refund of any kind and keep requesting every other day. Now for the last 2 days 4/25-4/27 their website is down. I have filed a complaint with BBB with no update yet. Do not purchase from this company. I am completely frustrated.

I ordered an “in stock” ottoman from this company on August 12, 2022 and, of course, they took my money immediately. Three days later I received a message saying it was on back order for at least 12 weeks. I followed up on October 27th and was informed that the back order had been extended until at least January of 2023. After following up in January, I was told that my order has been canceled and a refund would be processing within seven business days. To this day I have yet to receive a refund. I have reached out numerous times inquiring on my refund and have gotten nothing but the run around. Now, they’ve just stopped answering me. On March 1 they said they would mail me a check and let me know. I’ve heard nothing back.

On June 20, 2022 I placed an order online for the above mentioned with ACF Wholesale. My CC was charged on June 21,2022. I received a notification (via email) that the product was backordered and estimated shipping date will be in September. After inquiring about my order in September I was told it was backordered for 12 weeks. I continued to get the same automatic reply of my product being backordered for 12 weeks. In March of 2023 I cancelled my order and requested a refund. I was told that it will take 7-14 days and then another 5 -7 days from my institution to refund my money. After inquiring about my refund I was told that they were unable to put the money back on my card and they would issue me a check and to verify my address (which they should have already had from the CC information. I sent them the information. I continued to follow up with them and they stopped responding to my requests of information regarding my refund. Here is the PO Box for this company: POBox 8696 Columbus MS 39705

Dec 27 2022 I placed an order online for a recliner $365.62 When the email was sent and gave a shipping date of Feb 15 2023 I contacted them and cancelled my order. They sent me an email stating they would cancel my order and my refund would take 7-10 business days. I sent another message in January and they replied sorry for the delay in your refund. To date I have not received my refund or recliner. When you contact them by phone now it says go to our website or click here which send you to it. Now when you go on their website it says down for maintenance.

This was placed August 18, 2022, and after several months their only update we received was order has been back ordered. On Feb 6, 2023, we got tire and decided to cancel the order. Since cancellation of the order, we still have not received our refund. Response from them stated that they were unable to process the refund back to card that was used for the purchase and requested confirmation of address for them to issue a check. We responded providing bank account information, routing number and account number but haven’t heard from then. No one is responding to multiple messages we have sent

I ordered a piece of furniture, a chair to be specific, July 2022. They said it would be delivered in a month. When I did not receive it, I reached out to them and they pushed back the time frame I would receive this chair. I still did not receive it when they said I would. I finally decided to cancel the order. They said they would send me a refund this was back in December. It is now March 2023 and I still have not gotten my refund. I have sent numerous emails and still have not received anything. This company is a fraud. They are thieves. They should not be in business. Please help.

Ordered a dresser in the beginning of January and the second I ordered an 'in stock' item, I received an email that it wasn't in stock and I had to wait until mid February. I followed with them only to find out I had to wait until 'possibly' the end of April. I immediately cancelled the order to only deal with frustration ever since and still haven't received my funds. I've since reported this to my bank, the BBB and the BBB had me file with the Attorney General as they no longer reply to BBB complaints either. BUYER BEWARE!

Messages
Mar 17th 2023 @ 10:32 PM
Still waiting for you to refund my money
You said: Where is it?
Mar 15th 2023 @ 10:13 AM
Re: WHERE IS MY MONEY?!

ACF Wholesale said: Hello, We do apologize for the delay in the refund process. We have sent this to the refund department to look into this issue and appreciate your patience as they look to settle this matter as soon as possible, Thank you, ACF Wholesale

Mar 14th 2023 @ 8:37 PM
WHERE IS MY MONEY?!
You said: I requested my refund 26 days ago and 18 business days ago. You have been reported for fraud with my bank. I'm far from done. Refund my money NOW!
Mar 11th 2023 @ 12:07 PM
Where is my refund?
You said: I've reported this as fraud. Where is my money? Your 14 business days are up and your response time is unacceptable.
Mar 8th 2023 @ 4:56 PM
I'm reporting this for fraud
You said: Stop sending me automated messages. The 14 days are up. I'm reporting this now.
Mar 8th 2023 @ 11:36 AM
Re: 14 business days is up

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 8th 2023 @ 2:08 AM
14 business days is up
You said: No excuses. Refund my money. I'm going to report this as fraud next.
Mar 7th 2023 @ 1:01 PM
Re: Still no refund

ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 6th 2023 @ 12:41 PM
Re: Still no refund
ACF Wholesale said: Hello, At this time we are still currently processing your cancellation. We must receive confirmation from the manufacturer that the order has been canceled on their end before we are able to submit the refund on our end. Please note that this whole process can take 7-14 business days. Please reflect back to the day that you received the confirmation email from us stating that we were beginning that cancellation process for you to see when you can expect to see your refund submitted. Business days do not include weekends or holidays. We will submit your refund as soon as we have this confirmation from the manufacturer. Thanks, ACF Wholesale

Mar 6th 2023 @ 8:51 AM
Still no refund
You said: What is the status of this refund. You have yet to respond still.
Mar 4th 2023 @ 9:48 AM
Refund still not issued
You said: Cancelations don't take this long. Where is my money?
Feb 17th 2023 @ 3:16 PM
Re: Order Refund Request

ACF Wholesale said: Hello, We are currently processing your cancellation request with the manufacturer. Once we receive confirmation that the order has been canceled on their end we will issue a full refund back onto the card on file; this will take up to 7-14 business days. Please know that you will receive a notification once your order has been refunded as your order status will change to "Refunded". From there it can take an additional 2-5 business days for this to settle with your bank. If you have any questions or concerns please let us know! Our customer service hours are: Monday – Friday 9:00AM – 4:00PM CST [protected]@acfwholesale.com Holidays may differ Thank you, ACF Wholesale

Feb 17th 2023 @ 12:14 PM
Order Refund Request
You said: I would like my money refunded immediately. When I ordered this it said the dresser was available. Then it said it would be delivered late February. Now it's April. Unacceptable! Return ALL of my funds now!
Feb 13th 2023 @ 1:30 PM
Re: Order Information Request
ACF Wholesale said: We see this order's back order has been extended by the manufacturing warehouse. This has been extended until at least April. Please note that this is an estimation provided by the manufacturer and is subject to change at any time. We can assure you that getting orders out and delivered is our top priority and we do hate it when Ashley pushes the orders back. Unfortunately, there isn't anything we can do about the items going in and out of stock. Ashley does not send us notifications when things go on backorder on a regular basis. If you have any questions at all please let us know. All updates are given upon request by the customer. Thank You, ACF Wholesale

Feb 11th 2023 @ 4:20 PM
Order Information Request
You said: I am requesting an update on this order
Jan 10th 2023 @ 10:10 AM
Order #138822
ACF Wholesale said: Hello Melissa, We are sending this email as a courtesy to provide you with an "estimated" ship-out date from the manufacturing warehouse. The current "estimate" we have for this order to ship is the week of February 28th, 2023. It is our hope that you are able to enjoy your merchandise as soon as possible. "Estimates" are subject to change, at any time and without notice by the manufacturing warehouse. Please feel free to contact our customer service team via phone or email to request any additional updates regarding your order and/or "estimated" ship date. All tracking information will be sent to you once available via email. This tracking information will provide you with the opportunity to track your order until it is received. Please don't hesitate to contact our customer service if you have any questions. Our customer service hours are: Monday – Friday 9:00AM – 4:00PM CST [protected] [protected]@acfwholesale.com Holidays may differ Thank you, ACF Wholesale

I placed an order for (3) pieces of furniture last April, I followed up every singe month and they just kept pushing it back month after month! I told them I would accept a partial delivery as at least 1 of my pieces would come before the other and nothing. I was told I can't cancel because it was submitted to the manufacturing company. I have had it, I'm calling my credit card company to dispute the charge. I will never buy from them again!

08/18/22 Placed order at ACF WHOLESALE (Order ID 1308941) for $1,559.98 paid via Credit Card.
8/19 Received e'mail stating my order was updated to ship 9/26/2022.
10/20/2022 I requested a shipping update via e'mail.
Same Day Reply from ACF: Order backdated until Dec
11/11/22 I requested cancellation after reading many bad reviews and not having the product.
12/12/22: Filed complaint with BBB.
1/13/23: After 2 weeks, BBB stated the company failed to respond to them.
1/13/23: I e'mailed ACF about an update to cancellation of my order.
Same Day Reply: Sent cancellation request to refund department.
1/18/23: Ask about follow up to refund

I placed an order for an Ashley nightstand on May 22, 2022. I still have not received it. I have sent email after email and get the same crap story,. It's on back order and will be sent on such and such a date. The date comes and goes. I send another email. Same story. I'm, still waiting. It is December. I demanded a refund and received a response stating that no refunds are issued once the order goes to the manufacturer. So I respond, but the order hasn't been filled. Still same response... No refunds once order has ben sent to manufacturer. So.. I guess I just gave them 183.00 for nothing. What I find most amusing is on their website they post the following:

God Bless and Stay Safe,

I placed several orders from June of 2022 and August of 2022. I needed the extra money in September and my orders still wasn't fulfilled so I called and cancelled. The lady I talk to told me and sent an email stating it would be 7-14 days for my refund to go back to my banking account. Now we are in November I can't get an answer from them or even to answer the phone. I stay on hold for hours waiting to talk to someone. When it's finally my turn to talk to someone they hang up on me. I just want my money back!

I ordered an accent cabinet online from ACF Wholesale on June 18, 2022 at cost of $514.04. This was paid with my Fifth Third bank mastercard at the time the order was placed. The order was supposed to take 2-6 weeks to ship. I never received the item. I did contact the company by phone (waited 2 hours on hold) and was told I should receive it in September. I did not receive the item and, after several emails, asked that the order be canceled and the payment refunded to my card. I received and email on on September 6 stating that they were processing my request with the manufacturer and would issue a full refund once they received confirmation that the order was canceled. Once receiving confirmation, it would take up to 7-14 days. I never received the refund and continued to try and reach them without success. The last email from ACF was an automated message stating management was looking into the issue and hoped to settle ASAP. I did contact my bank (Fifth Third) and filed a dispute (case # C22102956042). I also faxed copies of some of my emails to the dispute team. I still have not had any information regarding a refund of my money.

Fraudulent Company! Never order from ACF Wholesale. I placed my order for a desk on June 21, 2022. It's now Oct. 26, 2022. I inquire every few weeks. No response from the company giving updates. You can't get a human on the phone. I've waited hours and they're never going to answer. The last update I received was in Aug that it might be Oct. at the earliest that I might receive the desk. So still no real timeframe. I tried canceling my order last month and all they respond with is that it was past the time to refund and that I can return the desk and pay their fees. We all know there is no desk coming. They're committing fraud with no intention to ever supply the product purchased. Contacting my attorney.