I ordered a trial and paid postage. I immediately tried to call this company located in my home state. After days of listening to recordings, I sent the package back with delivery confirmation and a letter telling them that I had contacted my Credit Card Company and I will refuse any future charges. I also called the BBB and they have numerous complaints filed and stated they couldn't contact them either by phone or mail. Today I have 2 more charges from them billed as "VIT Certified Resveratrol($64.95) and VIT Live Lean CR for ( $24.95)" I have not heard of the latter one nor have I ordered that product, whatever it is.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are so great for having the guts to the dirty operation of this company. like you, I would also like to help. when I was canceling my account, I called [protected]. everything went well. i'm now living a worry free life. no more unauthorized charges.
This worked for me
Contact your bank and explain the problem (if you used a chase card you will have no problem) then contact the florida bbb (find them under bbb) be sure to refer to this site and the hundreds of people who have the same problem.
The resveritrol co. did not respond so the decision was in my favor
Good luck!
I also was charged for my free sample, then 14 days later I was charged $89.73 for xprs berry a product I didn't approve. i've called numerous times and have yet to talk to a live person.
trars
I received my third order yesterday and there was nothing in the box except the brochure. I am already on your mailing list. the box looked a little damaged and I think the pills may have slipped out of the box. I would like another box sent, but please do not charged me again on my credit card. I just did not have any pills in the box that was sent. my name is carolyn morris, 703 12th st., grottoes, va 24441.
I received my order and there were no pills in the box. Please do not charge my account for this last order. I would like another bottle sent to me.
Same thing has happened to me, know I have to go through ths dispute process to get my money... all of this after I canceled my subscription after the introductory product that came to me 2 times at @$0.99 cants each, anf them the other that was $4.95 this company is the buiggest scammer I have ever seen. this all has happened after I spoke with a representitive last week who assured me my account was canceled. I evben have a cancelation code to, but, yet they still mailed it to me.
I've had the same problem as listed above with trial order sent then within 14 days new shipments sent without authorization 1 for 89.53 and 1 for 87.13. agents were misleading with returns, but eventually stated return had to be made within 30 days which will be done, it is only 14 days, boxes came without clear info on outside of box. I did not open boxes. what a scam! do not order from this company!
J. s. from north huntingdon, pa
I could have written all of the complaints on Resveratorol. I was charged for 3 different orders before I could get it canceled. My orders came 10 days apart. It also cost me $60.00 in long distance phone calls before I could get it stoped. I was promised credits that never showed on my paypal account.
Nuage Resvatrol, promete una venta, de un frasco de muestra gratis si pagas manejo y envio luego, le hace un gargo a la tarjeta por la cantidad de $89.67, sin autorización.
I ordered the free trial of resveratrol for $0.99. I have not had the product for more than 3days and there was a charge of $87. and change on my credit card. I did not authorize this charge. the product came to me in a plain white box with no information regarding future orders or that there would be a charge to my accound. there was nothing but a pamphlet regarding the wonders of resveratrol. after seeing the charge on my account, I called the number that was left on my account. [protected] and was told to go on their web site for fast - no waiting service. I stayed on the phone while I went to the site - assistmyorder.com no one ever came on line I listened to music for 45min. and then a voice came on and said "thank you for calling good bye" so what is going on? how do I get the unauthorized money back? this is a real scam.
Company made charges to my credit card for product Resveratrol for $87.13 twice, plus postage on July 16, 2009 and again on Aug 1, 2009, for $83.18 plus postage, neither of which were authorized.
After ordering this product and just paying $5.95 for shipping and handling, it was my error not to read the terms where after a certain amount of time I would be charged $85.90. I had to pay for the 1st month, my mistake.
Now I am in a battle with them. I phoned and canceled my account in may and they are continuing to charge my account the 85.90. I closed my account which they had the card # for, and my bank reversed the charges to me based on the fact that they were unreachable.
The bank and I both called the number they gave the bank and a recording came on saying "this acct # was in use"
I called the next day and got "customer service" all reps were busy so I stayed on the line for 40 minutes until we got "disconnected". I also left 2 voicemails and received no response.
They finally sent me an email last week, ignoring the situation we were involved in and thanking me for being a customer and basically covering their butts. to make this situation even more unbearable they sent another shipment which I received today after this bogus email. I am having this company investigated for fraud, or at least starting the process. they also go by the name health solutions and weight solutions. today is july 10th and I have sent them another email stating my canceled account and am sending them back their product, which by the way is shipped from china.
My advice to anyone trying this product is to read the terms before you order and if you feel you need this product find a reputable distributor who will not try and scam you.
Barbara georgakis
I ordered a trial of resveratrol cream for $4.95 which was debited from my account on 6/23/09 and before I ever received a thing $139.99 was taken from my account on 7/3/09. trying to reach this company is practically impossible. they hang up on you and if you do happen to get thr0ugh you are on hold for a long time. apparently there is rules and conditions when you order the trial which I have yet to find!
Unauthorized charges after free sample is sent.
My credit card company alerted me to charges on my credit card that they apparently thought might be fraudulent. I had ordered a trial of resveratrol ultra which I received and now apparently will be receiving 2 months worth at a cost of $83.13 plus shipping, which I did not authorize. when I called the phone no. associated with the charge, the man informed me that I had agreed to a subscription (fine print, apparently). the person I talked with also denied that the number I called was expressberry - that was the old name, he said - yet the charges under that name were made just in the last two days. this product is endorsed by dr. oz and other prominent tv people. don't they realize what the company is doing? I thought I researched this product quite well, but not their business practices.
I ordered a free dietary supplement offline. before I even finished taking the capsules, I was charged for the next month. I did not authorize any purchases. the company says it sent me something in april (the free trial) and I was charged in may. the only thing I have received is the free trial (according to the statement I received. it looks like they are charging me for the free trial. I cannot locate them online at the internet address they gave me and they have an automated system that will not answer calls. when I tried to contact a live repr. I was put on hold for ten minutes and then they hung up on me. the bank says the company has to refund the product and address the issues, but the company is not anwering.
I ordered a "trial" of reservatrol in June 2009. This time I did follow the instructions for cancellation. The time frame was 2 weeks, which is what I did and was given a cancellation confirmation number. What they don't tell you is that you sighed up for HealthCheck a monthly online information site that automatically bills you for $5.95. I happened to see this on my account today, called the tollfree number and was told the new information about healthcheck. Those free trials are NOT free and they need to be stopped. I've already notified my bank of fraud. Let's see what happens.
I received a call from my Bank's fraud division (very much like the commercials they have) to advise me of charges that looked suspicious. They provided the tele number [protected]. I was on hold for 10 minutes but did finally get to speak with a customer service rep. I was told by the fraud division to advise Reservatrol to deactivate my account and to have "no connection" with their organization. Hopefully, it will work. I advised Reservitrol that my credit card has a fraud alert flagged for them and no charges will go through. Never trust those ads even if their are famous people associated with them- live and learn.
Company refuses to refund $89.67 charged for products which were returned. Say they have no return policy.
After some research of my own, because I too was almost scammed to buy reservatral. but because of you nice innocent people posting on these rotten eggs that reek of rip-off. I canceled my card before any charges occurred. thank you so much. here is a nugget of information. fwm labs is not to blame they only distribute the product that we as consumers order. a good ol american company with english speaking distributors unaware of the fraud that proceeds them. I called fwm due to the modern technology of caller id. spoke with manager dave @ [protected] they only know your name and shipping address plus of course the product you order. the boggus rats that hide behind and are the front runners for taking unauthorized money are hidden under numerous numbers as so many have complained about. I called [protected] then#3 spoke to a live person very hard to understand but got connected right away. ha ha found the snakes. the company names is barry folgers inc. 314 e. dania beach blvd. suite 117 33004 did not get a town but a zip code is good. now, if someone could look further into this because it has been a very timely task to get these names and numbers.
I ordered a free sample of this product, unaware that they were going to sign me up for automatic monthly shipments and charge me for the "free" sample unless I returned it. I am in the process of disputing the credit card charges. this company is fraudulent and deceptive. I will never make this mistake again.