Repwest Insurance Company  -  Water leak damage in storage unit 071; claim [protected] unit 071

Hello my name is Pearlie R, I used Repwest insurance company with U haul storage in De Soto Texas, I talk with you on the phone and I was appalled to hear you say to a paying insurance customer that you are not responsible for atmopheric change. Of course you are not responsible for
atmospheric change but you are responsible for providing a safe unit that I pay insurance for
It rained during the time the things was in storage when I went to get the belonging out and notice boxes were wet and water was on the floor I went and told the employee working in the office and he saw the damage and took a picture. He instructed me to move forward and file a claim.
Making sure my belonging are keep safe from theft and any other type of damage is your responsible to make sure
your units are well keep and your customer merchandise are protected the way it should be. We didn't have a option it was mandatory to take out insurance on our unit and It should be mandatory for Repwest to treat their customer with the same respect, if their is a insurance claim that have to be submitted. It should be against the law for a company of this nature to not deliver a claims when their is proof that their is damage and they are paying for insurance that covers it.

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