The complaint has been investigated and
resolved to the customer's satisfactionResolved Renault — I am tired of phoning renault, I do not have the energy anymore
resolved to the customer's satisfaction
I bought a car at Renault Germiston in March 2006. The car instalment was R999 with a deposit of 10 %.
When I approached the dealer I was told that I need to put in a deposit of R16 000 to qualify for the R999 monthly instalment. I then put it a deposit of R16 000. A pre-paid motor service for the car was issued to me which was valid for the period of 2 years or 45 000 KM.
To my surprise, at the end of the month, an amount of R1450 was deducted from my account. I approached the dealer with this matter and I was told that it will be corrected. I have been battling with this instalment problem since I bought the car, it is still not resolved.
I was involved in a car accident and that initial car was written off. My insurance was in a process to replace the car, my insurance told me that the dealer confirmed that I did not have a maintenance plan on my car. Of which it was not true because a pre-paid maintenance for 2 years was issued out to me, and I still the proof. I approached the dealer and they told me that the maintenance plan was cancelled because my instalments were subsidised, of which is not true because my instalment is standing at R1450 and not at R999, as advertised.
I further went through the contract that the dealer issued to me, there is a clause which says I must present the original contract with the original stamp at the end of the contract term, only to find that the dealer gave me a contract with no stamp on it, which renders the contract invalid. this shows some sort of dishonesty.
Furthermore, when I bought the car, I informed the dealer that I receive my salary of 25th of every month and therefore the debit order must be on the 25th of every month. that was not done, and I am still battling to get is sorted out.
I am tired of phoning Renault, I do not have the energy anymore.
I need someone who can assist me in this matter.
I will be glad if I can be refunded the additional R6000 that I paid , extra for deposit. My instalment be R999, as per the advertisement The service plan be re-instated, because those are the conditions that I bought the car under.
The complaint has been investigated and resolved to the customer's satisfaction.
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