Reliant review: Consort homes

The problems we have encountered include, but are not limited to:
• Poor quality finishes and workmanship that do not meet reasonable expectations for a new build
• Defective or improperly installed materials
• Repeated warranty items that either remain unresolved or require multiple visits to correct
• Lack of quality control prior to closing, shifting the burden to the homeowner after possession
What has been most frustrating is not just the number of issues, but the time, effort, and emotional toll required to manage them. This has consumed significant personal time and created unnecessary stress. A homeowner should not have to act as a project manager to correct fundamental construction and quality problems.
Given the extent and persistence of these issues, I believe compensation is warranted. The time, inconvenience, and disruption caused by repeated defects and repairs must be acknowledged. At a minimum, I expect a clear plan outlining how Consort intends to:
1. Properly remediate all outstanding issues
2. Improve accountability and communication
3. Address the lack of quality delivered at closing
4. Compensate homeowners for the sustained inconvenience and distress
Unfortunately, this experience has made it clear that the focus appears to be on finishing the job and collecting payment, rather than delivering the level of quality promised. This has been further reinforced by the condition of the cabinets, which have scratches, discoloration, and functional issues. Some drawers do not operate properly, and the proposed solution was simply to provide a marker to cover visible imperfections. The cabinets feel more like second hand materials than new installations.
Overall, it feels as though leftover or substandard materials were used, while every upgrade was still fully charged. This has been extremely disappointing and does not align with the expectations set when purchasing a home from Consort.
I wanted to ensure this feedback was clearly communicated and formally documented.