Deck Helmet
reviews and complaints

was also very knowledgeable and provided great suggestions for the landscaping. The team arrived on time and completed the project within the estimated timeframe. Overall, we are extremely satisfied with the outcome and would highly recommend their services.

I am extremely satisfied with the services provided by Deck Helmet. The entire process was incredibly efficient, from start to finish. The demolition and painting were expertly done in just one day, and the project was fully completed the following day. The team members were exceptionally courteous, and their workmanship was of the highest quality. They even exceeded my expectations by going the extra mile.

I am extremely satisfied with the deck. The salesman provided invaluable assistance in choosing the materials for the deck. He was highly professional throughout the process. The workers were consistently punctual, even working late into the evening. They did an excellent job of tidying up the yard and efficiently removing the old deck. I am thoroughly pleased with the outcome.

I am absolutely thrilled with how my deck turned out. It looks absolutely stunning and I feel confident using it again. Overall, I was quite pleased with the job that was done. However, I must mention that there was a slight hiccup in communication with the construction crew, which prevented me from giving a full 5-star rating. Additionally, I was a bit disappointed to find various nails, screws, and metal caps scattered all over my yard after the construction crew had left.

I recently had my old decking replaced with composite material and had the vertical posts painted, just a couple of months before the pandemic hit. I must say, the end result is absolutely stunning. With the current situation, I've been working from home since March, and I couldn't be happier to have my refurbished deck to enjoy on a daily basis. It truly looks as good as new, and the best part is how easy it is to keep clean.

We spent a substantial amount, over $5,000.00, to have our deck repaired and coated. However, less than four years have passed and the deck is in a terrible state. The paint is peeling and chipping on all the exposed areas, including the steps, rails, and other parts. In an attempt to address this problem, I submitted a warranty form to Deck Helmet a week ago. Unfortunately, I have not received any response from them yet, despite providing them with pictures showcasing the issues.

I had a fantastic experience with Deck Helmet in Laurel, MD. Right from the start, Richard took care of all the details, cost, and project schedule. The Orellana Brothers - Johnny, William, and Brayan Orellana - were in charge of the actual work, and they did an outstanding job. Their work was meticulous, and they were both kind and professional.

The team that dismantled the previous deck showed great attention to detail in preserving its structure. They also took the initiative to address any small problems with the 2x8's and gave the spindles and posts a fresh coat of spray paint. The crew responsible for installing the Trex product displayed meticulousness by taking their time to accurately measure and cut the materials. The end result is a visually appealing deck that not only looks fantastic but also boasts a significant increase in durability compared to our previous wooden deck.

I recently had my existing decking replaced with composite refacing and I couldn't be happier with the results. The crew that worked on the project was extremely professional and accommodating. One thing that really stood out to me was that they all spoke English, which made communication a breeze and eliminated any potential misunderstandings. They went above and beyond by not only removing all the old wood but also taking the time to move my heavy planters to their new location. This level of service was truly exceptional. Additionally, I was pleasantly surprised to receive a 50 percent discount on the installation since it was the off-season. Overall, I am completely satisfied with the service I received.

The first appointment had to be rescheduled a few times due to miscommunication and a lack of follow-through on Deck Helmet's part. However, once they finally arrived, the quote and everything included were satisfactory, and the workers did a great job completing the project. We are extremely pleased with our deck! It has only been a week, so we will have to wait and see how it holds up in different weather conditions. Nevertheless, we remain optimistic about its quality and durability.

I recently had my moldy and severely damaged decking replaced with composite refacing by Deck Helmet. The deck crew put in long hours, working diligently from morning until late at night to complete the job. However, upon inspection the next day, I noticed a few issues. Thankfully, the management team was quick to address and resolve all of the problems. The crew promptly returned and fixed everything as requested, without any hassle. I must say, the outcome of the deck refacing was absolutely astonishing! I couldn't believe how my old, rotten deck now looks like a million bucks! Additionally, I had obtained two other estimates before choosing Deck Helmet, and their pricing was far more reasonable. In fact, they even warned me that no one would be able to beat their prices, and they were absolutely right! I had no hesitation in recommending Deck Helmet to my friends for any deck work they may need.

Initially, I was considering giving this company four stars due to some issues we encountered with our stairs, the replacement of rotting wood, and some leftover debris. However, after speaking with Eddie, he made an effort to address the problems, and the crew returned to resolve them. As a result, I am now pleased to say that I am satisfied with the work. I am eagerly looking forward to enjoying the deck more once the weather warms up. The crew did an excellent job, even working in the snow and extremely cold conditions to complete the job. I obtained multiple quotes for deck repair/replacement, and Deck Helmet proved to be more knowledgeable and affordable than the others. I would highly recommend them to anyone, but I would advise double-checking everything, including your contract, in any project you undertake. Despite this, I now have a fantastic deck that I believe will last for a long time. I want to express my gratitude to Eddie, Javier, and the entire team who helped address my concerns and fix my deck.

I decided to hire Deck Helmet to replace my old decking with new Trex composite and also to replace all the railings. However, I was a bit disappointed with the salesman's lack of explanation and the conflicting information I found on their website. Additionally, their 800 number could use some improvement. During the power washing process, which was supposed to be low pressure according to what I was told, a large window screen got damaged. It's important to note that Deck Helmet is not responsible for this damage, and I was aware of that beforehand.

One issue that bothered me was that the construction crew showed up without any prior warning or planning. Despite this, I must say that the builders did an excellent job on the deck itself. However, I was quite upset to discover that some of their trash had been thrown into the woods behind my house once the job was completed. Another source of stress was giving a check to the crew on the day of completion, as I couldn't obtain a paid receipt at that time. I did eventually receive the paid receipt, but only after I had to call and request it.

Overall, I found the whole process to be uncomfortable due to the lack of information provided to me. While I do love the deck they built, I am still undecided about whether or not I can confidently recommend Deck Helmet to other potential deck buyers.

Deck Helmet completely transformed our deck by replacing the floor and top rails with new Trex material. They also refinished all of the vertical wood on the deck and replaced any necessary lattice below. The end result is a deck that looks brand new! We were extremely impressed with the professionalism of the staff and workers, which is why they deserve a 5-star rating. In fact, I would even add a "+" to the 5 stars because of the exceptional service provided by the three men who worked on our deck.

Right from the beginning, the staff who provided the estimate were very knowledgeable and didn't try to pressure us into any unnecessary upgrades. This was a pleasant surprise and made us feel confident in their expertise. Throughout the entire process, from power washing to demolition and finally completion, the team was a pleasure to work with. They even went above and beyond by removing our deck furniture before starting the job and putting it back once they were finished. This level of service exceeded our expectations!

Not only did they deliver excellent service, but they also left the work area and yard clean and tidy before leaving. It's clear that they take pride in their work, and it shows in the final outcome. We couldn't be happier with the results.

Although we did notice a small issue on one corner of the deck after the workers had left, we brought it to Eddie's attention and it was promptly fixed the very next day. This level of customer service is truly outstanding.

The salesperson was extremely accessible and responsive, promptly exchanging information via text. The price for the 12x12 deck with a new landing and stairs, featuring a composite floor and black aluminum rails, was reasonable. The builder, Simon, proved to be a true craftsman, displaying meticulous attention to detail when constructing the new and safer stairs. He even worked in the dark during the night to ensure the project was completed on schedule. Simon's crew was also very helpful and friendly, working tirelessly throughout the day and only taking breaks for lunch. The final outcome of the project is exceptionally well done, and I couldn't be more satisfied, reaching a 100% satisfaction level. The chosen product line for the deck was TREX, and the builders demonstrated their expertise in deck construction by offering the flexibility to customize certain components. It's important to note that while they are not "designers," they are more than willing to assist you, but it's advisable to have a general idea of what you need and do some research on your own. One minor suggestion for improvement would be to conduct a final inspection of the yard. I discovered some stray bolts and nails in the grass, which I promptly removed by raking. However, the rest of the building materials were efficiently and quietly removed from the premises. Although my project may have been relatively small, I am extremely pleased with the value for money and the high-quality results. (PLEASE NOTE TO ComplaintsBoard.com: Please refrain from publishing my personal information. Thank you.)

I had an appointment today to discuss replacing my wood deck with wood composite. We had already received a satellite quote and agreed for them to come out and help us choose the colors. However, when Justin arrived, he seemed confused about who he was speaking to and what needed to be done. I reminded him about the email we received after a lengthy phone call following the satellite estimate. This email was sent to us about a week ago. Justin mentioned that he was new and said he would call me back. Later, I received a call from Dave, who I assume is Justin's boss (although I'm not sure about his position in the company). Unfortunately, Dave was very disrespectful when I tried to explain what had happened during my previous phone call with Justin. I was mainly trying to convey that Justin seemed confused about our specific requests. Dave quickly interrupted me and the call ended abruptly, or so I thought. I decided to call him back to clarify the situation, only to find out that there had been a miscalculation by the satellite interpreter and the company had provided me with an incorrect estimate. Dave's attitude became even more unpleasant when I expressed my confusion about how a miscalculation could result in my deck size being quoted as 1000 sq feet instead of the actual 600 sq feet. This discrepancy obviously led to a significant difference in the quoted price. I suggested that Dave come out and physically measure the deck to avoid any further misunderstandings. However, he responded rudely, stating that he didn't want to waste his time or mine. I was taken aback by his response. I have the funds available and I also need to have my 15-year-old deck renovated, but I simply cannot tolerate such disrespectful behavior and tone over the phone. As a result, I plan on finding another company that offers better customer service.

I'm writing to express my frustration regarding an invoice that I have yet to receive. The invoice was completed and paid for on October 28. I took the initiative to reach out to the manager, Jason, via text message on December 15. He assured me that he would send it the following day. However, after not receiving any communication, I decided to contact Jason again on March 11, 2029. Unfortunately, he did not respond to my message.

Feeling increasingly frustrated, I decided to take matters into my own hands and called the office on April 8, at 7:10 pm. I spoke to Agatha, who promised that someone would get back to me. Regrettably, I have yet to receive any response or resolution to this matter.

We hired Deck Helmet to repair and apply their coating on our deck, for which we paid over $5,000. However, after just 3 years, we noticed that the deck was peeling and the coating was wearing off. It's important to note that our deck is rarely used, but this year we paid more attention to it as we were focusing on home improvement projects instead of golfing. The quality of the work is extremely poor, with the coating appearing to bubble up or something similar. I have tried reaching out to Deck Helmet through their website and even submitted pictures twice, but I have not received any response from them. This is a complete rip-off considering the amount of money I paid and the fact that they promised a 10-year warranty.

We had arranged for an initial appointment on two separate occasions to have someone come and provide us with an estimate. On both occasions, we confirmed the appointment, but unfortunately, their employee failed to show up at our house. What made matters worse was that we were not even notified about the cancellation of the appointment. Frustrated by this lack of communication, I decided to contact their customer service to express my disappointment regarding the missed appointments. To my surprise, the customer service representative suggested that we should consider doing the job ourselves or seek assistance from ***. He mentioned that the company was currently not prioritizing smaller jobs and implied that if we were willing to spend more money, we might be able to get their attention sooner.

I am extremely disappointed with the service I have received from this company. Not only did I pay $5,000 for them to stain my deck, but now they want to charge me an additional $4,000 to fix the chipping that has occurred after only 2 years. This is completely unacceptable.

To make matters worse, I was told that I would receive the stain materials so that I could do the necessary touch-ups myself, as they refused to do it. However, it has been over 6 weeks and I still have not received the materials as promised. This is in direct violation of the 10-year warranty contract I have for materials.

On top of all this, their customer service is abysmal. I have been unable to reach a customer service representative over the phone, despite numerous attempts. The only person I have been able to speak to is someone who wants to provide me with another estimate, which is not what I need.

I am reaching out for assistance in resolving this issue and obtaining the materials I am entitled to under the warranty. This level of service is completely unacceptable and I expect better from a company that I trusted with such an important task.

At the beginning of this year, my 76-year-old husband contacted Deck Helmet to inquire about a quote for a back ***. Unfortunately, the salesperson hurried him into making a purchase and signing a contract, even requesting his credit card information. To our dismay, they started deducting money from his credit card without performing any work. The total amount deducted was $3,500.00.

In response, I immediately contacted the bank and requested a stop payment. It is important to note that Deck Helmet never carried out any work on our property. When we reached out to them for a refund, they insisted that the signed contract prevented them from returning the money. Their customer service was abysmal, as they never returned our phone calls.

As a family relying on social security pension and with my wife working part-time, we have a child to raise. It is incredibly unfair that a large company like Deck Helmet refuses to refund our money or even respond to our phone calls.

I got in touch with Deck Helmet in July after seeing their advertisements. On 7/21, Mr. Jason A and one of his associates visited me, and we entered into a contract for the removal of my existing deck and the construction of a new one. The estimated completion date for the project was 8/22. However, that date passed without any communication or explanation for the delay. I have made more than 10 calls to Deck Helmet, but every time I'm told that a member of the management team will call me back with an update. Unfortunately, I have never received such a call. Frustrated, I reached out to Deck Helmet again on 9/24. During the call, a representative informed me that he needed to discuss the situation with a manager. When he returned to the call, he suggested that my best option at this point would be to request a refund, citing the reason that the project is taking too long. Despite requesting the refund, I still haven't been able to speak to anyone for an update. I'm really in need of assistance here. I paid a deposit of $1830.00 for a $5000.00 project, and I would like to get my deposit back.

I reached out to Deck Helmet on May 18th regarding some problems with my deck that they had previously serviced. The person I spoke to on the main phone number told me to submit a warranty claim on their website, which I did. I included pictures of the issues as requested. The warranty is supposed to be valid for 10 years. According to the website, I should have been contacted within 10 days. However, by June 2nd, I still hadn't heard anything, so I called again to check on the status. They informed me that the claim had been partially approved, but they needed to send someone out to inspect the deck. I was transferred to a person named Omar, who said he was busy and would call me back. Unfortunately, he never did, and when I tried calling him, his voicemail was full. I made several more attempts to reach him, but without success. Frustrated, I called the main number again, and this time I was told that I wouldn't receive a call unless I emailed [protected]@deckhelmet.com. I sent multiple emails to that address, but still received no response. On June 6th, June 10th, and June 12th, I called the main number again, and each time I was told that my issue was being escalated, even after speaking with two supervisors. They couldn't explain why I had been asked to send an email in the first place. It has now been over four weeks, and I haven't received any kind of response from Deck Helmet. I'm starting to wonder if anyone will ever contact me. I have no other way of reaching someone who can help me with this problem. The customer service from Deck Helmet has been absolutely terrible.

I have several complaints about Deck Helmet. It took them three summers and countless emails to finally finish our deck. Their customer service has been absolutely terrible, which has been the most frustrating part of this whole experience. We initially hired Deck Helmet in December , but the work they did in July was extremely poor. We submitted a punchlist of issues that needed to be fixed, and it was approved. However, due to weather conditions, no work was done in 2018. This meant that our deck remained unusable from the summer of 2017 until August . We couldn't even put out our deck furniture in case they came to do the work. After numerous emails, they finally completed the work on August 8. In an email we received from Deck Helmet on that day, they said, "Great news! Your deck is now complete! Please inspect the deck and fill out the Job Completion Form." The deck did look better, with a much thicker coating than what was applied in July .

However, our satisfaction was short-lived. On April 18, we discovered a small area of the deck coating that was chipping. We submitted a complaint through their website, and on May 25, Deck Helmet responded by saying that our two-year labor warranty had expired, but the ten-year warranty on materials was still valid. They gave us two options: Option 1 was to fix it ourselves, with them providing a can of coating and a brush, and Option 2 was for them to fix it for us at the cost of $4950. We were confused because the work had been completed less than a year ago, so how could the labor warranty have expired? We sent them an email on May 26 questioning this, and on June 3, Deck Helmet responded by telling us to look at the warranty on the front of our contract. We explained that we never received a copy of the warranty and sent them pictures of what we did receive. We followed up with emails on June 14, June 21, and July 20, asking for a response, but we haven't heard anything back from them yet.

Finally, on July 20, Deck Helmet responded by lowering the labor cost to $1950. However, on July 30, we emailed them again, asking for an explanation as to how they could claim that the deck was completed in July and how they could determine whether the chipping was due to defective workmanship or a defective product, as stated in paragraph 11 of the contract, without anyone inspecting it. Unfortunately, we didn't receive a response until August 5, when Deck Helmet said that the final payment was received in August , so the labor warranty had expired. They gave us the same two options, with the labor cost going back up to $4950.

My husband and I have unfortunately experienced unfair business practices with Deck Helmet. We reached out to them regarding the warranty for our deck, as it needed painting and repairs. After inspecting our deck, Deck Helmet determined that 20 boards needed to be replaced in order to repair it. They provided us with an estimate for the painting and repairs, stating that the final labor charge would be $2,950.00, which included the cost of 20 boards at $50 each. However, there was also a line in the estimate that said "Total Labor with Boards: $4,950.00," and Deck Helmet was unable to explain this discrepancy.

According to the agreement, we were instructed to proceed with the option by making a check out to Deck Helmet for $950.00 and including a copy of the estimate, which we did. Unfortunately, despite making numerous calls, we did not receive a response from Deck Helmet. Eventually, we were able to speak to Richard Moeum, a manager at Deck Helmet, who informed us that in order to move forward with our project, the full amount was required. We questioned how they could unilaterally change the terms of the estimate, and Mr. Moeum stated that it was Deck Helmet's policy. We believe that this action by Deck Helmet constitutes an unfair business practice.

Despite our concerns about safety issues on the deck, we decided to send Deck Helmet a check for the remaining balance of $4000.00. When the Deck Helmet team arrived to repair and paint the deck, they conducted another inspection to determine the number of boards that needed to be replaced. Surprisingly, they concluded that only 12 boards, not 20, needed to be replaced. The workers were unable to provide an explanation as to why we were initially told that 20 boards needed to be replaced.

Overall, the workers did a fairly good job with the repairs and painting. However, I requested to inspect the deck after they had finished, but they waited until they had packed up their equipment to inform me that they were done. Upon inspection, I noticed that a small portion of the deck had not been painted. When I pointed this out to the workers, instead of painting that portion, they informed me that they would leave enough paint for us to have someone else do it. Additionally, they took the 8 boards that were not needed to replace our deck with them when they left.