Reliance Mobile IndiaVery rude, humiliating and irresponsible behavior of customer service!

D
This review was posted by
a verified customer
Verified customer

I am a regular reliance customer since last 3 years. After repeatedly bringing it to notice of the people at chairmans office, my genuine problem is not solved and ultimately i had to decide shifting to some other service provider. Presently its because of very rude, humiliating and irresponsible behavior of the customer care person. The experience has been so bad that even after a week past the incidence i am still thinking to discontinue reliance mobile services in the name of 6 of my family members. I am seriously thinking of going to costumer protection court for claiming for compensation for my financial losses due to irresponsible behavior from reliance.

Since last two years i have been paying around 1000 rs per month as my mobile bill. There has not been a single incidence when there has been a delay of even a few hrs from my side in payment after receiving bill alert.

Reliance expects its customers to pay the bill within a few hours of intimation. Is it really feasible for any person to leave the job in his hand and go to pay reliance bill. Every time after the alert we get repeated alerts within a few hrs and by the end of the day services are discontinued.

I am fortunate enough to have credit card and am familiar with the facility of paying bill using R world. Whenever i get any alert, i immediately pay bill using R world. These payment details do not get reflected in the shabby system used by reliance and the foolish customer care executives go on sending us repeated alerts even after making payment. This is shameful and has been brought to notice of higher authorities by me many times.

This time on 14 feb i got an alert of extra usage at around 9 am. By 10 am i made payments using R world. As usual the messages continued from reliance. At around 1 pm while i was traveling in train i got a call from some customer care personnel intimating that i should make my payment otherwise my services will be barred. I told her i have already made the payment 4 hrs back. She asked me all details including mode of payment, amount paid, time of payment. After answering all these irritating questions i was told that my payment is not yet reflected. I told her to verify it and by the time i lost range being in train. After 2 hrs when i got range all my facilities including incoming, outgoing, sending and receiving messages were blocked. I tried calling up at *333. I was getting message please check the number. For next 12-14 hrs while being in train i was deprived of mobile facility. I missed many important call causing financial losses. This behavior by the customer care dept was humiliating and made me decide to discontinue my services and try to punish the guilty.

If such behavior continues with valued customers, i am sure people will forget all the high tech facilities provided by the company and would prefer some other service provider.

I am sure with increasing customer base reliance does not need people like me, but its my moral responibility to bring it notice of concerned person.

Dr Rakesh Parikh

Responses

  • Co
    Corsair2002 Jan 28, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Reliance is very Bad. Their Customer Service is very very Bad.Because I was made complaint nearly 4 months back. Still now they resolved the problem.

    My complaint :

    Reliance mobile, I am not getting the connection.But they deduct my balance.So far Iost Rs 50.00

    NOTE:

    I made complaint 2 times!!!

    0 Votes
  • Ma
    m.a raqheeb Jul 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    without permission automitically downloading songs, and deducting amount in our balance
    thieves, currupt, nonsence, blackmailer
    i am a regular customer of reliece cdma my mobile no is [protected], and my uncle phone no is [protected]
    both are cdma, please take action, because whenever we are recharging, are upgrade over balance of 50 rupees then we are getting zero balance or 2 to 3 rupees,
    how is it possible,
    this service is very bad to us, that's why we are not recharging reliance,
    if it is continue we will change other service,

    1 Votes
  • Ma
    m.a raqheeb Jul 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    reliance is very bad, because when ever i rechared or topup, i am getting zero balance, and deducting so many rupees in my mobile, my no. is [protected], I have prepaid connection, today on 31/7/2010, i recharged 50 rupees topup, then message is getting 42 rupees, but suddenly they told me that only 3 rupees balance,
    reliance is very currep company, i want to change any other service

    raqheeb
    Hyderabad

    0 Votes
  • Dr
    Dr. P. G. Joge Apr 30, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Dear Relience India ltd.
    My GSM mobile NO. is [protected] geting so many junk messages and un wanted calls which is disturb me un nessary. I request u to stop all the junk messages and unwanted calls besides news messages.

    0 Votes
  • Ra
    rajesh prajapat Feb 05, 2009

    Dear Sir,
    in my reliance mobile i received a massage that you have been successfuly activated Indialedu pack and Rs.30 deducted from my account. It is deducted 25th of every month. I tried many times to deactivate this service as I do not need any type of other services except conectivity . I call *333 meney time regarding thsi problam but you have not deputed any capable person to solve my problme. Do the needful on urgent basis otherwise I will not hesitate to send my compliant to TRAI, Dept . of Commumicaion, and even to Mr. Anil Ambani to take aproprite action agenst the responsible person as I have not taken any benifit an used such type of any other services provided by your co, you are suppose to cr to all the amount deducted from my account for such not required facility

    RAJESH PRAJAPAT
    [protected]

    0 Votes
  • Av
    avani cotton ind Oct 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    respected sir,

    i would like to inform you i have post paid connection name of avani cotton ind. my cell no.is [protected] in CUG plans but suddenly some reason i have cancalled plan but i want to above no.with post paid please i request to you do prosiser as above cell no. i already submit document of above cell for prepaid plan.

    thanking you,
    for, Avni cotton ind.

    0 Votes
  • Am
    Amit Oct 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Very true, im a relaince customer for the last 5 or 6 years, and from day 1 i m ook with the service but with the customer service i m not happy, it is pathethis, even if you call the customer care they do not know how to talk...i m totally not satisfied with the customer service of reliance.

    0 Votes
  • Ma
    madhu Sep 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my complaint against your permotional call and useless messages.if you are in loss to to chanda mangna start kar do .customer se badi galti ho gayi jo reliance mobile le liya or usese bhi badi galti ho gai ki sab ko apna no de diya .connection band nahi karva sakte.me is time itni pareshaan hu aapke call or message se .

    0 Votes
  • Ta
    tanveer farooqui Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i want to know my call detail...tell me that damn procedure

    0 Votes
  • Mo
    mohit Sep 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    reliance is worst connection.there way of handing a customer grievances is also too bad.they dont know any thing to do or take any action against customer grievances or help them in thier problem. customer exexcutives are such a illiterate person they even cant understand what customer is asking fot, the callers are so cheap and under educated they thier self do not any thing. dont take reliance connection its just a wasting of money

    0 Votes
  • Go
    gohil pradyumansinh Aug 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my service was disconnected and from last two weeks i trying get it activated. But it seems that customer care people are not at all concern regarding this and on the top of that coustomer care and reliance forum outler has different view on this case. its hard to go every time there from your regular job timings. still yet my problem is not resolve. i facing this problem from 29 of july 08.

    0 Votes
  • Ak
    akshi jain Jul 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with the hopeless customer care service of reliance and attitude of reliance employees towards the customers. I am using the reliance connection from past three years with and avergae monthly bill of Rs 1000. Last month I applied for ISD connection, and it was activated in 24 hours time. Next day the same got disconnected. I called up again the customer service and they said it is activated. After some time I got a call from some other Customer service person from Chennai, that it is not activated. I told him that the call centre guy said its activated. Despite of my repetative calls to call centre and argument with that guy, the same has not been activated even after 2 months of my lodging the request. And mind it, this is only one of the incidents, and I have a list of hundreds of same cases which happened with me as of same attitude of Reliance guys. For e.g. phone disconnection, address change, activation of facilities on phone etc etc. and the list goes on and on and on. Hopeless people and hopeless service. Never ever take reliance connection.

    0 Votes
  • Pr
    pravin mohare Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    I using reliance mobile last 4 month, my last bill was out of my expectation, i am more than 100% sure that something is wrong with last bill. You are requested to send me my detail billing.
    My Cell No. is [protected]. This no. is registered in name of Nucore Weld India Pvt. Ltd. Where i am working as a director at Vadodara, Gujarat.

    Thanks

    Regards

    Mohare Pravin

    0 Votes
  • Pr
    pravin mohare Jul 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,

    I using reliece mobile last 4 month, my last bill was out of my expectation, i am more than 100% sure that something is wrong with last bill. You are requested to send me my detail billing.
    My Cell No. is [protected]. This no. is registered in name of Nucore Weld India Pvt. Ltd. Where i am working as a director at Vadodara, Gujarat.

    Thanks

    Regards

    Mohare Pravin

    0 Votes
  • Su
    surya singh May 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir/Madam,

    My name is surya prakash Singh & mobile number is [protected]. I had personally visited Reliance Web World to change my correspondence but it's really very unfortunate that from last 6 month your web world team is just promising that on line they are doing the changes & "N" number of times your customer care called & told to me that they have already done the changes in the system.
    Last 6 month I have not received a single mobile bill still I am every month paying the amount. Please note that I am working for a reputed company as a country manager but if I will not submitt the bill to my company how they will re-imbursed the money to me. If you will see my records last 4 years I am using your services but if you are treating your customer like then there are so many service provider & I will go for some other connection. If I wont receive your response in 48 hrs I will go for Airtel.

    Waiting for your response.

    Regards
    Surya Singh

    0 Votes
  • Ra
    Rajesh kumar May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have perchased a cdma RIM [protected] on 11may 2008. it's out going call stopped yesterday(on 21may 2008) i have complained on customer care but nothing happen.
    pl, remove thish problem immediately
    regards
    Rajesh

    0 Votes
  • De
    Deepak Bharduaj May 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I m using last four years reliance before using we trust this connection but now we are not getting good service from coustmer care and network so i think we live this connection & we have to purchase another connection. I'll suggest everybody just through the reliance because of network and u purchase any of connection. I think u r very happy with another connection. I m living in shillong(Meghalaya). Here reliance network is very bad because of this shillong is hills area but company he should be done anything. They loose coustmer.

    0 Votes
  • Dh
    dhruvil j bhansali May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I m reliance prepaid customer i want a blank sim card as i want to change my cdma phone and want to use the same number in another reliance mobile.When i go to reliance web world at c.g.road (ahmedabad, gujarat, india) the executive told me that it is not being sold here you have to purchase it from any retailer.I went to one retailer and ask for blank sim card he told me it costs 150 Rs. but he was giving me opened sim card so i didn't purchased that from that than i go to web express they told me it costs 200 Rs. after that i again go to web world and asked for blank card they told me that it costs 300 so i told all other rates to them and told that i thought here i can get the sim on m.r.p.The executive told me that its m.r.p is 99 R.s but because of shortage of stock we are demanding 300 r.s from you.And after some discussion they told me we dont want to sell the card...
    so tell me is this the way to satisfy the customer i want the blnk sim card please make it available please...

    0 Votes
  • Dh
    dhruvil j bhansali May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I m reliance prepaid customer i want a black sim card as i want to change my cdma phone and want to use the same number in another reliance mobile.When i go to reliance web world at c.g.road (ahmedabad, gujarat, india) the executive told me that it is not being sold here you have to purchase it from any retailer.I went to one retailer and ask for blank sim card he told me it costs 150 Rs. but he was giving me opened sim card so i didn't purchased that from that than i go to web express they told me it costs 200 Rs. after that i again go to web world and asked for blank card they told me that it costs 300 so i told all other rates to them and told that i thought here i can get the sim on m.r.p.The executive told me that its m.r.p is 99 R.s but because of shortage of stock we are demanding 300 r.s from you.And after some discussion they told me we dont want to sell the card...
    so tell me is this the way to satisfy the customer i want the blnk sim card please make it available please...

    0 Votes
  • Na
    nargis May 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have a lg phone model no lg rd 2340 plz tell me how can i use it. this phone belongs to my friend but now i am using it so i have no idea whts the process. . i dont know whether this phone is prepaid or pospaidplz help me

    0 Votes
  • 4w
    4w5te May 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    realiance is too good

    0 Votes
  • Pr
    Prem Kumar Jan 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    For Reliance,

    I'm just pissed off their offering messages. I've complained to reliance customer care but they ignore all. Please don't irritate us after all we are human...

    Regards,
    Prem Snthaliya

    0 Votes
  • An
    anupam mukhopadhyay Jan 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am going to consumer court within few days.
    My phone no:[protected]
    My previous no was: [protected] (Kolkata)
    I have shifted parmanently in Pune and given request(black&white) for1)changing my no to Pune from Kolkata ii)Changing billing address to Pune from Kolkata.
    My phone no changed within 1hr. But till date (from 22nd Nov'07) billing address not changed. Several times visited Web World(Nigdi branch), complaint over phone, but no action is taken.
    While submitting my request at Nigdi branchweb world, I have taken received copy from them. Without receiving hard copy of bill I am not going to pay any bill amount. If relience going to stop sending/receiving any call from my mobile no mentioned above, I will go to consumer court with all my proof ( received copy, record no of frequency visited web world, phone call to customer care). Relience has to compensate all the money, value of my time, court fees, advocate fees and penalty.

    Anupam Mukhopadhyay

    0 Votes
  • An
    Anand Yadav Dec 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We should actually have a collective drive against Reliance India Mobile which is trying to exploit the CDMA mobile users. Being a propreitory technology we cant switch to other providers and also with their pathetic Customer Care services we cant have any trust on these liars.

    I am going to District Consumer Court against Reliance Infocom for such bad services. writing to Chairman Reliance Infocomm is not going to help thats for sure.

    I would suggest everyone of your having distatisfaction with reliance infocomm should discontinue their services and goto consumer court for compensation.

    0 Votes
  • Ka
    Karthik Ramaroa Nov 13, 2007

    Useless reliance and very worst customer care.

    0 Votes
  • Bh
    bharat kinge Nov 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    WE ARE EXISTING CUSTOMER OF YOUR RIL NETWORK HOLDING 13 MOBILE LINES AND ONE LAND LINE
    WE ARE NOT GETTING YOUR BILLS AND THE LINES ARE GETTING DISCONNECTED ON JUST SMS MESSAGE
    THE MATTER HAS BEEN DISCUSSED WITH AMRAVATI BRANCH HEAD AND REQUESTED TO SEND THE BILLS HARD COPIES WELL IN TIME BUT STILL NO IMPROVEMENT .
    IF THE SAME CONTINUOUS WE WILL BE FORCED TO SWITCH ON TO ANOTHER NETWORK PROVIDER CAN YOU PLEASE LOOK IN TO MATTER AND RESOLVE.

    I AM SERIOUSLY THINKING TO WITHDRAW ALL MY CONNECTIONS BECAUSE OF RELIANCE ATTITUDE TOWARDS CUSTOMER
    WITH RTEGARDS
    BHARAT KINGE
    [protected]

    0 Votes
  • Mv
    M.V.GIRI Oct 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My Reliance Mobile No. is [protected]. On 21st Oct' I had a balance of Rs.107.00. Thereon on 22nd Oct' I have not even made a call to anyone and the mobile was readily available with me throughout the day. On the evening I received a SMS from 3600 stating that my balance is Rs.5.97 and that I need to recharge my account. I was shocked to see the balance as I am fully aware of my balance which I will be checking each and every span of hour.

    Thereon I called the Customer Care after gigantic effort and after 15 min. I got the connection. On my putting-forth my problems, the customer care executive told that the network is not working and that I shall call after 1 hour to know the cause for deduction of balance. Once again after 1 hour I called and then I was informed that still the network is not functioning and that I shall call after 2 hours. Then once again after 2 hours I called and when inquired about the deduction of balance and seeking call details, I was once again told that I shall call after 2 hours. When I resisted that I can't wait like a dog for a mere problem and after severe protests, they lodged a complaint vide No.[protected].

    Just to know the cause for a mere thing, I was made to wait for 5 hours of my valuable time with no amicable results nor remedies.

    Now I am fearing how to recharge for a higher amount, bcz I am not in a position to lose my hard-earned money once again.

    Can the concerned authorities look into this matter and do the needful!

    0 Votes
  • Ja
    jaikumar Oct 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    nothing but if u want to say thats why i m writing

    0 Votes
  • Ga
    gagandeep singh anand Sep 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    TO RELIANCE , MY NAME IS GAGANDEEP SINGH UR RELIANCE 3 YEAR OLD REGULAR CUSTMOR.FRM LAST 6 MONTHS WE DNT RECIVED THE SATEMENTS ON MY BIILING ADDERESS. WE ALREADY CALL2 CUSTMOR CARE THREE TIMES WE HAVE AUDIO RECORDING CONVERSATIONS PROOFS . WE PAID THE BILLS OF 2000 AND 2400RS . WE DNT USE THE HIGH USAGE FRM LAST 2 MONTHS. RELIANCE SEND MSG ON MOBILE UR USAGE IS VERY HIGH UR BILL IS 4700. WE SHOCKED . WE PAID EVERY MONTH 25 RS XTRA FOR CALL DETAIL STATEMENT . RELIANCE NOT SEND THE STATEMENTS ON MY BILLING ADDERESS. WE MEET THE CONSUMER COURT ADVOCATE FR FILE THE CASE 2 RELIANCE . THE ADVOCATE SUGGEST US FIRST SEND THE REQUEST 2 RELIANCE ON MAIL AND WRITE PLS REVERSE THE BILL IF THEY REVERSE THE BILL DATS VERY GOOD OTHERWISE WE CASE THE FILE URGENT. SO OUR PLEASURE IS FIRST GIVE THE INFORMATION 2 U BEFORE CASE. THE RELIANCE NUMBER IS [protected]. WAITING FR UR REPLY WE HOPE UR DECISION IS GOOD. UR TRULY GAGANDEEP SINGH ANAND

    0 Votes
  • Ra
    Ravi Venkatesh Sep 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Reliance Communications with its high handed practice of foisting unsolicited and sudden additional services like musical ring tones is unfair and mercenary in nature. An additional fee is being paid for deactivating this service subsequently where the company is again making a quick buck which works out to tens of crores of rupees though the cost to the individual subscriber is miniscule. What gets my goat is not the amount but this company pushing one unfairly. I have been a customer with Reliance since its inception and TRAI should look into this practice and severely reprimand the company not only by the amount involved but an additional penalty of several crores of rupees as a reprimand and warning to deter it from this practice. The customer care behaves in a holier than thou attitude on asking these queries of unsolicited compulsary service with utmost irritation and lethargy in responding. A self respecting entity like reliance should deter fromthis practice to retain credibility and respect.

    0 Votes
  • Su
    Sumit Chakraborty Jul 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree with the comments made above. Reliance is probably the most unprofessional and rude customer service in entire India and maybe in world also. And to add injury to insult they have hired the worst kind of idiots as customer care executives, who are very careless, illiterate and irresponsible. They think the service they are providing is a favor they are doing to the customers and that they can terminate or Barr anyone's mobile service unceremoniously at their own whims and fancy. Lets initiate a drive to encourage all the people in our areas to avoid buying reliance phones or subscribing to Reliance Sim services.

    0 Votes
  • Jd
    JD May 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have three Reliance connections. made a big mistake of my life. Was lured by the free RIM-RIM talktime. Never go for Reliance... thats my advice.

    Regards,
    JD

    0 Votes
  • Pr
    Prasanth Apr 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Dear friend...

    Pls try to avoid reliance connection. It will kill u. I am also a victim.

    0 Votes
  • Sa
    Sachin Mar 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hopeless customer care service!

    0 Votes
  • Ra
    Ravikumar PVS Mar 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been using Reliance Mobile since past 4 years. My Reliance Mobile No. is [protected]. After using about 3 years, my mobile got corrupted and I have paid Rs.1720=00 and took new one ( LG). But, after using for about 8 months, It has started giving me a trouble. I have approached LG Serving Center but no use. I have roamed around service center which is in Jaya Nagar, Bangalore 3 times, finally they have asked me to pay Rs. 560==0 towards repair charges. I got shocked and fed up with the mess and decided to close my post paid connection. But Reliance people charged me around 300=00 + and changed it to prepaid connection. But i dont want to loose my Number, so I keep on charging the phone with min currency. But the problem is that, whenever i receive call, its roobting and i am not able to receive any calls. Not only that, I am not able to browse any number from my note book, every time, i does the same, its roobting.

    Now i have changed my serving center to Subramanya Nagar, Bangalore (Near Navrang circle). They repaired temporarily and submitted back. It worked 2 days and again the same problem. Actual Problem is due to "mother board". Now again I have given for repair. Now they are demanding 450=00 towards repair changes.

    I am not understanding why these service center people are troubling the customers? Why they do not do the proper servicing to the people? What is the meaning of One year Warranty? How the people could relay on Warranties?

    Why I should spend 500=00 towards repair charges? Becoz of this , I have lost lot of calls which are important to me.

    0 Votes
  • Ne
    Neeraj Kumar Bansal Mar 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    It is happening with each & every client. We purchased three connections but we have not received bill for any even i checked the bill from the internet i paid the bill. Services are restored some days later again the services barred as i have to check the bill again from the internet and to pay the bill. I requested the customer care executive the verify the address and add the necessary particulars in the billing address so that i can receive and pay my bill but he said i have to go to webworld otherwise nothing can be happen. Is this the service.

    0 Votes

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