Reliance MobileFraud and cheating!

D
This review was posted by
a verified customer
Verified customer

My Rel Mobile number is [protected]. On March 17th this year, they suddenly sent SMS informing that they have activated Cricket Update (world Cup) and the charges will be 99 Rs/month + taxes. All my protests fell on deaf ears. They sent as may as 50 SMS in a day, cholking g my mailbox and inspite of repeated assurances that the update will be stopped, they continued. To add insult to injury, after 1 month they snet SMS that they have renewed the update at lower rates (49+ Taxes) This also went on for long.

Then they sent SMS that 'My Tunes' was activated at 49 +Taxes Rs/month
When I fought with their customer care, they sheepishly started refunding the charged amount in bits and pieces.

When They told me that they have refunded everything then I caught them with further cheating in that they 'forgot' to refund some amount This was 5 months after the event (Aug 8th).

They refuse to answer one direct question I am repeatedly posing " WHY DID YOU ACTIVATE THESE SERVICES WITHOUT MY PERMISSION". Whatever their claims, they charge for most of missed calls. When roaming, they make calls to sell their product and then charge roaming incoming charges on that. Written complaints even to their CEO Anil Ambani does not evoke any response, hence it is my gut feeling that all these must be done under his instructions.

In short, shift from Reliance mobile even if you have to forfeit instrument cost and inconvenience of changed number. The comfort is worth.
That is exactly I am going to do the moment I return to my base station in a week's time.

Responses

  • Pa
    Parikshit Molkar Mar 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We bought 4 new connections of reliance post paid mobile. We were told by the dealer that the monthly rental for each is Rs124 and that we could speak within our group of 4 for free. In the first bill, I was charged Rs.25 extra towards roaming. When I inquired with the customer care, I was told that it is a one time charge and that it would not be charged again.
    Also, from the next bill, I am being charged additional Rs.50 as CUG for calling within the group. Thus, now I am being charged a rental of Rs.199 against 124 which was promised earlier.

    When I complained against this to the customer care, first I was told that I should not be charged Rs.50 and also should not be charged Rs.25. Then again, the same call center lady called me back and said that it was her mistake and that I would still be charged Rs.50 for CUG. When I requested for disconnection of the service, I was told that they would waive the incorrect roaming charges only if I would continue with their services. What does this mean to the customer? I have been paying them additional incorrect charges, and they would waive them only if I would continue paying them the same??
    The call center lady was supposed to call me back on the status in 24 hrs and its been over a week and there is no response from them.

    I would say Reliance mobile is the worst service provider and would request all to stay away from Reliance!!!

    0 Votes
  • Dr
    Dr Rakesh Parikh Apr 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been using Reliance mobile for past 3 years and compelled most of my family members too to use reliance. The STD calling card introduced recently encouraged me to shift my fiancé to reliance from other service providers. I doubt the intentions of company now. Initially I was surprised to see that the call gets disconnected every 15 min during free hours. Then the charges of the card were increased from 625 to 875 for customers who want free calling facility. Now recently the policy is changed and probably reliance is harassing customers so that they don't try using the free calling facility. I am unable to call during free hours since last 7 days. First day I was given different deadlines saying that the problem is being resolved. Then again I was told there is no problem from our side and I was advised to try after some time. Its very irritating when we don't get services after paying for the same.

    The harassment by reliance has crossed all limits. I have been repeatedly fooled with different assurances without resolving my problem at all. The senior person at customer care, kalpana had promised me on 26 th that I will never ever have this problem. But I was sure there wont be any change. I am use to with the useless fellows giving the same prototype assurance every time. I have contacted every person including service assurance cell. None is bothered to reply back.

    Earlier i had problem of my phone getting disconnected even after making all payments. This has also been repeated at least 20 times.

    0 Votes
  • Ra
    Ravi Kumar May 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi All,

    I am the airtel customer for the last 2 years. But recently i switched over to reliance because of the night std free calling facility (11 pm to 6 am). I am recharging the std card with Rs. 675 to get the night std free facility. This month (april) also i recharged with Rs 675 card and using night calls. Unfortunately they are reducing the cost when i was calling in between 11 pm to 6 am. I contacted with customer care and inquire on this... These stupid guys coolly telling that the card cost was increased from 67s to 875 to get this facility. There is no message from them on this. Unnecessarily i recharged with std card Rs. 675 which is not using the night free calls. What a shame on this. Reliance people are not giving any information on this. And also everytime the calls were disconnected after 15 mins... I really feel so bad why i switched over from airtel to reliance.. Guys reliance is cheated everyone. My suggestion don't switch over to reliance... Reliance is cheated customer...

    0 Votes
  • Iq
    iqbal Jun 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been billing costumer for past 1 year but when i tried to convert it to prepaid for which I have paid all my due date bill and prepaid amount but Still I have not yet activated. My line the customer care of reliance webwrold in santacruz west have no idea and also they do not pay any respect to the customer. Can any one tell reliance that just to collect money is not all the thing he can do without giving any services.

    0 Votes
  • Sh
    Shree Krishna Shukla Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am not getting through to the Prepaid Customer representative as *333 8369 &[protected] is always engaged . I have been listening to the busy tone music since last 3 days .

    When i dial to post paid from a post paid No., the call is transferred to PREPAID but the customer representative never responded my call.

    0 Votes
  • So
    somaa Aug 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    hanks

    0 Votes
  • Ka
    Kamleshkumar Jaiswal Sep 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am kamleshkumar Jaiswal, because of some reason by mobile SIM Card is rejected and i am not able to call or recieve any call. then i called to customer care of reliance mobile he suggest me sir you go to reliance gallary or web world you will get SIM Card but i am not geting this card any of the following branches : fort, jogeshwari, sion, bandra. i cant understand why they open reliance gallary when there is no product is available and employee of Reliance gallary also not talking with customer properly. and he told me sir you will get this sim card from outside of rs 300 . i think reliance geting stock but he balck to outsider shp or to distributor. suggest me what i do and where i file a compalint against him.

    Regards,
    Kamleshkumar Jaiswal,
    022-[protected].

    0 Votes
  • Sa
    Sachin Malekar Sep 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    We have bought Reliance data card having following details
    CIOU Code: MHRI10072
    Tel.No.[protected]

    We were receiving bills even though we were not using the data card due to a problem reported to Web World i.e. the data card does not fit into Compaq laptops. On 8th September 2007 we visited one of the Reliance Communication center on Sihagad Road, Pune (Moon Light Gallery) whose OTC code is 41024. After discussions it was decided that we pay 50% of the total billing amount i.e. of Rs.1034/- and the card would get activated in the next 3 days. So we paid Rs.517/- whose receipt no is S074796504.

    But till date the card has not got activated and on top of that we have received one more bill of Rs.872/- for the period 11-08-2007 to 10-09-2007. We called up the customer care number and got to know that the card is still suspended.

    I think this type of service to the customers is really disheartening in this competitive world and not acceptable.

    0 Votes
  • Na
    Nayanprabha Sep 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Reliance service is hopeless.

    0 Votes
  • Ma
    madan rai Oct 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My mobile is not working since five months. The concerned authority do not care.

    My mobile number is [protected]

    0 Votes
  • Ar
    arajun bhagat Jan 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my ril prepaid no.[protected] slim model no.SCH-N356, FCCID.A3LSCHN356. when i call other mob. then repl.contact to custemer care and call on my mob then repl.swched off.

    pls. give me solution as soon as possible.

    Thanks.

    regards /Arajun Bhagat

    0 Votes
  • Mi
    Milin Parikh Feb 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have dropped a cheque of Rs.585/- in a drop box of Reliance communication branch at S.V.Road, Opp Jain Derasar,Pai nagar,Borivali (W) branch 11th february'2008 towards my mobile mobile no [protected], but till date the cheque amount is not being debited from my account & now the outgoing calls have been deactivated. This has happened in the past also that inspite of depositing cheques before due date there has been disconnection in outgoing calls. If reliance can not manage to give proper services than they should not open so many branches unless they become capable of providing services to masses.

    Sincierly
    Milin

    0 Votes
  • Sa
    SAROJ KUMAR SAMAL Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sirs,

    I have shifted my prepaid connection to pastpaid connection. NO-[protected]
    After 10 days my incomeing locked,
    Then I contacted the Vaishali Nagar WEBWORLD, Hear Mr. Tiwari assured that your address has wrongly verified, so it will take some time to resolve.
    After 2 days the mobile get activeted, but from today afternoon again MY OUTGOING AND INCOMEING BOTH GET BANNED.

    As I contacted the webworld Mr. Tiwari is saying you have to contact Mr. Nayar, who is looking after the address varification system.

    Dear Sirs please note that I am getting all my communications (bank/creditcard/official statement) in My current residence address .
    The guy may not have visited my residence, Relying on those guys Reliance is LOOSING VALUABLE CUSTOMERS,
    So,please try to solve my problem as earliest.

    0 Votes
  • Kr
    K R KALYAN KUMAR Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have relince sumsumg SCH-N356 WHICH HAS A PROMBLEM afer recharginng with 199 plan which is life long free incomiing how to slove

    0 Votes
  • Ru
    rupesh jain Apr 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    hello sir

    i am very frustrated about ur reliance services.
    mu balance is deducted automatically again and again . i have no call and no sms . i hanve many complaints in x333. but there is no resolution.
    deduction date : after 17.04.2008
    plz solve my problem i am provide the detail

    u plz see this .

    my mdn is : [protected]

    0 Votes
  • Sa
    satyam khare Apr 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir
    I have given application to terminate my reliance post paid mobile at 17 mar08 after paying full payment. But till time my mobile cant be terminate.
    So please give a proper result.


    Regards
    Satyam
    [protected]

    0 Votes
  • Sa
    satyam khare Apr 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my mobile no. is [protected] for termination.

    Regards
    satyam

    0 Votes
  • Bh
    Bharat Patel Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had received SMS from Reliance that recharge you account with RS 95 and you will get life time validity.
    In this SMS they have neither mentioned any term & condition or any SMS validity details. So I recharged my reliance account by RS 95. Now I am not getting LIFETIME validity. I got only Rs 0.02 talk time for 14 days validity. My current connection has longer validity so whats the meaning of giving me 14 days validity? Reliance is making money after sending this kind of sms to customer.

    0 Votes
  • De
    Devajit Barman Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Poorest service of all the Mobile services. We should go the Consumer Court...

    0 Votes
  • Si
    Siva Pavan Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You are talking about the cheque dropped, but i pay the bills online immediately after i receive the SMS on mobile. The funniest thing is that, immediately after i pay the bill, and it reflects in my account, I get a new SMS stating that all my out going calls are deactivated. Its only after i call up the customer care and intimate them regarding the situation, they activate it again in some time from then.

    Very Funny right.. it happened not for a month, it happened continuously for 6 months.

    0 Votes
  • Ay
    Ayyappaswamy Nov 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i have activeted by hello tune on 09-11-08. my free paid account balance to deduct the money .but still this time my hello tune is not working, my account is mines balance.customer care is not responding.

    0 Votes
  • Mu
    m.upadhyay Jul 18, 2009

    my mobile no is [protected].whenever i get my cell recharged its balance comes down without doing any call.besides i always receive cricket messages and other messages without any request.i have loged a complaint twice through reliance dealer at main road bistupur, jamshedpur, jharkhand but in vain.
    i therefore requset u to kindly look into this matter and solve my problem.

    0 Votes
  • Dh
    dharmesh shah12 Aug 10, 2009

    my mobile set samsung cdma sch-m-569 -[protected], reliance card not working call recording function and same mobile set working in tata card call recording possible.tata & reliance both cdma service.
    it means reliance signal, system poor VS TATA COMPANY.
    ALSO NOTE I CHECK FULL & FINAL RELIANCE CDMA PREPAID & POSTPAID BOTH CONNECTION CARD NOT WORKKING CALL RECORDING AND TATA CDMA ALL CARD RUNNING CALL RECORDING FUNCTION.
    ALSO I CHECK ANOTHER SAMSUNG MANY PIECE MODEL SCH-M-569 NOT WORKING CALL RECORDING IT MEANS RELIANCE COMPANY SIGNAL, SYSTEM PROBLEM.
    MEANS COMMON PROBLEM RELIANCE CDMA IN ALL PHONE.
    CALL RECORDING PHONE MAY FUNCTION ON KARTE HAY TAB - NOT SUPPORT IN 4GV CALL -RELIANCE KA CARD MAY ASA LIKHA HUA ATA HAY.

    JIS DIN NO PORTALIBITTY AA GAYI US DIN HUM AND OUR ALL CIRCLE GOING IN TATA CDMA BECAUSE I NOT WISH MY NO CHANGE. I USE APROXXLY THIS NO APROXXLY 8-9YEARS.
    APNE AAP KO NO 1 APNE AAP HI BOLTE HO MERE JASE OLD CUSTOMER KO PUCHO KE AAP KI COMPANY KI SERVICE, SYSTEM KASI HAY TO MAY DUNIYA KO BATAO KE TATA IS THE BEST VS RELIANCE.
    TATA BAHLE HUM KO MEHANGA PADE I WANT FINE & ALL FUNCTION WORKING COMPANY PROVIDERS reliance COMPANY NO 1 FRAUD.

    PROBLEM BATA DIYA NA CALL RECORDING RELIANCE KE CONNECTION MAY SAMSUNG-SCH-M-569 COMPANY GIVE FUNCTION(SAMSUNG) BUT NOT WORK IN RELIANCE, PROBLEM reliance KA HAY MERA NAHI HAY and not alos problem samsung.

    0 Votes
  • Lg
    L.G.MOBILE Oct 08, 2009

    I purchased one Reliance LG hand set Model No.LG-RO-3610 IMEI NO.RLGHS1033844220 on dt.06.06.2009. Yesterday suddenly the screen of hand set off. Nothing is showing the screen even I could not identify the number. Kindly let me know from where I can repair it or replace it becasue yet it has not been passed one year becasue it is in one year warranty. I am small private service man, please show me the path what to do. Your early responce will be highely appriciated.

    0 Votes
  • Lg
    L.G.MOBILE Oct 08, 2009

    Reliance Mobile Complaints - illegal charges deduct by company

    illegal charges deduct by company

    Complaint Rating:
    I have a prepaid connection of Relaince Mobile no. [protected] since last three years. On this facility the company deduct unnecessary charges from card for services i never demanded.
    on 15th August company deduct Rs. 80/- on account of some SMS and on inquiring your company inform that there is some mistake in charging rates also . Same was happen on 25th Sept, they deduct Rs. 88/- without inform us any things . company deduct charges for one or other thing . In our country where many people are illetrate and not aware of checking the bills charged by these company, it is really frustating when company charged the innocent customers for nothing . i want TRAI to take actions against these companies .

    0 Votes
  • Rk
    R.K. Jain Oct 28, 2009

    I purchased one Reliance COOLPAD hand set Model No.288 form Reliance Webstore Ltd. form Darya Ganj agnst Bill No. [protected] dated 07/02/2009. my hanset not working properly its bettry not working. I several times complaints in store but not good response recieved. I am a 60 yrs old service man what i am do. kindly do needful

    0 Votes
  • Um
    umesh m Dec 30, 2009

    yes, this was true that without activating any services, it will be activated .
    and tried many times with customer care but they are replying only you have activated service we can't help it.
    when i said to block the application they simply say that you have to activate DND service, it will take 45 days to activate.until we can't do anything.
    This is the service of reliance.
    my mobile number is [protected],
    if any one can answer my problem, let me please

    0 Votes
  • Ka
    karan16 Apr 15, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have two Reliance mobile belongs to Maharashtra and Orissa in which i frequently receiveing unwanted ad like Talking with beautiful girls or making boy/girl friends through given numbers by paying Rs. 3/6/12 per minutes. such type of sms were received atleast ten times per day in each phone.

    such type of sms are distrubing family womens, girls and even to the business peoples. The company is earning Lacs of Rupees per day by giving such type of vulgar activities.

    Reliance may kindly look the matter and stop such type of survice before some one take action against you or put some optional service.

    0 Votes
  • Ra
    rajpal May 22, 2010

    I am rajpal my mobile no is [protected] . I talk your systsam costmer care . no respeones my complane . my problame is daily dadicate my balance . I say your systam please listine my complen. and action imideatley.

    Thanks
    Rajpal
    Email.[protected]@gmail.com

    0 Votes
  • Vi
    vinod gupta Jun 11, 2010

    i m ashish my reliance no. is [protected] my balance deduct unneccessarily rs.30, 15, 5, 5 in respect of this i call to customer care but no result about my problem till today i request u plz refund my balance as soon as possible & i want to unsubscribe all activate services on my number

    0 Votes
  • At
    atma Jul 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    good afternoon sir,


    Sir mai apni kuchh samasaya apse kahana chahata hu . mera mobile number [protected] kal 22.07.2010 - 7 pm se band ho gaya hai . mere mobile par incoming to aa rahi hai lekin outgoing nahi ja rahi hai . maine customer care se bat kiya to unho ne bataya ki aapka sim band karai gayi hai jab ki maine apna sim band nahi karaya hai. phir dusare customercare se bat ki to unho ne bataya ki apka id proof galat hai es liye band ho gayi hai. jabki es sim ko mai 5 mahine se chala raha hu. kal se hi band hai. bataye mai kya karu jabki mere pas ak hi number hai mai es samasya ko lekar kal se bahut paresan hu. please eska jaldi se jaldi samasya ka samadhan kiya jay. maine apna sim band bhi nahi karaya hai. please es samasya ka samadhan jaldi se bataye . mai bahut tension me ho gaya hu .


    mera koi virodi ne mera number band karaya hai . kripaya mera yah nomber ko jaldi se jaldi chalu kiya jay


    PLEASE SIR PLEASE SIR...


    Name - Atma Yadav

    DOB 03.02.1987

    NFL VIJAYPUR GUNA

    NFL COMPLEX

    QTR. NO. A-144


    MOBILE NO. [protected]

    0 Votes
  • Pc
    P C Mishra Aug 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    My mobile no is-[protected] in the name of PRATAP HANDRA MISHRA. i had made in writing to terminate the servie and refund security money on 27.05.2010 . subitted at their designated office at Bhopal. got receipt
    They assured to refund maximum within 45 days. till now not refunded . also i had paid in full got their confirmation also. now they are raising false bill every month though switched off sine than.It is their habit, earlier iwas at Ranhi, India, Their they took my Bhopal address, till date i have not received refund of earlier termination. Reliance Mobile is a fraud company. Their Office boys dealing are rough.No one listens .Please do the needful

    0 Votes
  • An
    anitapattath Sep 18, 2010

    The reliance mobile number [protected] with a pre paid facility was charged for Rs.100/- Balance as on 2.8.10 was Rs.71.60, after this date only 3 calls have been made for a total of 9.39 minutes. The balance as on 17.9.10 shows only Rs. 5.66 wherin it has to show a balance of Rs.66.60. This matter was informed by the user to the customer care, where no satisfactory reply was given. The user is planning to go for another service provider if the matter is not looked into. The customer care said they could do nothing about it, and only assured it won't happen again.Is this what a reliance customer care is all about???? Please can you look into this problem as soon as possible.

    0 Votes
  • An
    anitapattath Sep 22, 2010

    Sorry for the error in the reliance number. It is [protected]. The text is the same. Got a call from the Reliance today, atleast some positive sign.

    0 Votes
  • Re
    Reliance Communications Oct 01, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Dear Anita,

    As per our discussion, your voice chat pack is de-activated. Hope this is to your satisfaction.

    Regards,
    Reliance Communications Response Management Team.

    0 Votes
  • Sk
    S.Kamboj Oct 20, 2010

    Hi,

    I am fed up of the VAS services of reliance mobile. When i contact the customer care person they just say it is activated due to your acceptance while IVR calling. But no such IVR call we respond even we didn't receive any IVR from reliance still they deduct my balance. This happen 3-5 times. On deactivation they again activate the same within 3-4 days later. this is totally ridiculous. Could any body tell the way how would i got m balance back.

    0 Votes
  • Re
    Reliance Communications Oct 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hi there,

    So Sorry to hear about your experience. Please share your Contact Details, We will help resolve your issue.

    Regards,
    Reliance Communications Online Support Team

    Your feedback is important to us. Keep Posting!

    0 Votes
  • Fa
    Faisal Ikbal Oct 28, 2010

    How do I stop the TD Sms's on reliance number ?

    Anyone plz help me out, I am completely frustrated ...

    0 Votes
  • Sh
    shaji varghese Nov 20, 2010

    I have a mobile no [protected], the connection was disconnected unceremoniously i have ben using this for the the last last 5 years . I was told that ihad to submit fresh documents for KYC, which i sumbitted on the 06th of november and was told within 7 workin days it would be done today is the 20 th of november and now also nothing has happened its been 10 days and almost 2 months since disconnected, this has caused lot of problems and lot of people have not been able to get in touch with me due to serious matters pertaining to us . Please help i have submitted all the documents that they require at their reliance mobile office oppoiste arora towers in pune .

    0 Votes
  • Ja
    JAYANTI RANKA Nov 24, 2010

    dear sir, i hav recharge today for RS.100/ and i got right balance, in the evening today when my balance was 79 rs. automatically my bal was 49 rs. i didnt even touch the phn and automatically my bal was cut, i called customer care regarding this complaint, they told that r system shows 30 rs. where cut for selecting value add service, when i never taken this service, this is not the problem of 30 rs. but see how customers r being cheated. i request i shd get my bal of 30 rs. back. and see that never any customer is cheated. thanking u..my mob no [protected]

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions