The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Redboxpoor quality

I just rented the movie Brides Made and i am very upset because it's all scratched, and keep skipping scenes. This is not the first time I rented a movie from redbox that this problem occurred and i like the company do something about to keep me as a customer. My email is [protected]@gmail.com or [protected]@aol.com. Thank you so much for understanding. Janet Franzone.

Responses

  • No
    nono123 Nov 19, 2011

    I dont understand why you would threaten to leave a movie RENTAL company due to an unplayable disk. No matter what rental company you are going to go to, people dont know how to take care of movies sometimes and return them or send them back and dont tell anyone, therefore they are put back into circulation. There are over 24, 000 kiosks across the united states, do you honestly think therecould be people that go through the machine every second of the day and look for unplayable movies? take the 5 minutes and make a call to the cust support group. They shouldnt have to bend over backwards to keep you as a customer, infact you should be thankful there is a cheaper way to have entertainment!!!

    0 Votes
  • No
    nono123 Nov 19, 2011

    Call the redbox customer service line 1-866-redbox3
    the customer support team does offer help when itcomes to a movie that isnt working

    0 Votes
  • Ja
    jaberwocky Nov 12, 2011

    redbox Customer Care

    1.866.733.2693

    0 Votes
  • Sl
    slolo420 Oct 16, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I hope you are calling their customer service when you have problems. They are helpful.

    0 Votes
  • As
    ashes! Oct 03, 2011

    Most all the rental I've gotten are so scratched up, they skip. And not once but twice has it given me the wrong movie, so I've had to return n purchase the correct one, so annoying...

    0 Votes

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