Red Wing Shoes
Reviews and Complaints

I purchased my Red Wing Work Boot (Steel Toe) 10 months ago from the Red Wing Shoe Store that was on Aramingo Avenue, Philadelphia, PA.
My right shoe stitching has come undone resulting in a hol, only after a short period of time. I desire to have my boots repaired or replaced, especially, I purchase only Red Wing Boots for work (L.U. 126). And this is not my only pair of Work Boots I have purchased. I should be in your files.
Thank you and I will be awaiting your reply.

I have a voucher for work boots. I had a family issue this last week and called the location at 84th and Wadsworth Westminster Co to explain that it expires 8/03/2018 and if they would honor it the weekend. The guy on the phone was nice and said absolutely! I went to the store and this guy said no way!

Can you please help me resolve this for I did call in advance and it was only a day late! I just want to be able to go in and get the boots for work.

Thank you for all your help!

Brenda
[protected]

Vortex 8'' Work boots

Hello, I am writing to see what can be done about a purchase on your brand of boots that are falling apart. (Purchased and recently taken out of box ) It seems that the bottom sole is coming completely off. I have only worn these five times. I have always been a believer in your product and have always had great products until now. After paying around or close to $100.00 I am very upset. Please let me know what can be done . The retail store i purchased these from will not help me in any way. They still look brand new, aside from the bottom coming apart. Thank you for your time .

I submitted my complaint to your customer service regarding my safety shoes peel off issue, they answered it scrub by touch some object, which is not true, I used them normal usage like my previous one even though this boot not made be used in jewelry store. ( I just owned this shoes for 40 days from date of purchase "
this is the worse customer service I met from red wings store, I had no issue in many country I used to deal with red wing overseas, but the one here in OKC-USA -Customer service one ...the worse

I am very upset about the purchase of my boots that bought 5 months ago.. I bought my boots in the Waterford store on Telegraph and the salesperson has been giving me the run around for replacing my boots.. I have always been extremely satisfied and even told my sons to choose this product.. however, since this has occurred I have decided to go to another brand. I chose Red Wings for this reason of quality.. to be given the run around for replacement is by all means not the way to do business.. if you can help in this matter it would be greatly appreciated.. I'm a business owner myself and know that when you like a product you stick with it and this is the reason I am reaching out beyond this store. Customer satisfaction and quality is the the proper way to cuduct business.

I've worn Red Wing boots for about 40 years. I started purchasing the 608 boot about 4 or 5 purchases ago. They are a comfortable boot, but the last 2 pairs starting splitting or breaking on the sole, on the ball of the foot area, then moisture gets in. I was told I might have stepped in something corrosive of acidic that caused it. I purchased another pair. Now these are doing it too. I work on a college campus and don't walk in anything different than anyone else. Is this a common problem with this sole?

Thanks for any feedback.

Wayne Vonasek

The manager of the newington ct store was very rude to me when I called looking for information regarding the boots that I ordered 2.5 weeks ago. I was told it would be 7 to 10 days when I ordered them. Now they have a new song and dance about not even knowing where the boots are coming from. So they have no way of knowing when they will receive these boots. I asked if I could order one size smaller and one size larger to make sure I get a pair that fit properly and they refused. The managers name was Deborah Fornier. I have not been treated this poorly by customer service ever that I can remember. She was practically yelling at me when I calmly asked questions. How can someone like this be a manager.

The salesmen kept looking down my wife's shirt as she tried on shoes! Horrible shoes, and worse customer service!

I had been a customer for over 15 years, and I have shopped at both Albuquerque locations, and the Santa Fe Location. This location has lost my business, and I will not buy another pair of red wings, or recommend them to anyone, because of this location and it's employees! After the store changed location, and got new employees, it went down hill. Last time I went in to drop my shoes off for cleaning and condition they very rudely told me they don't clean shoes, they only condition shoes that are already cleaned.

My wife has had the worst experiences! The “new employees” (they’ve been there a while now) kept looking down my wife's shirt as she tried on shoes. My wife ended up have to special ordered shoes, and didn't catch that she received a different pair then what she ordered until after a few months. When she told them about their mistake, they said there was nothing they could do, since she didn't catch their mistake within 30-days. Then the stitching on the sides of her shoes fell apart shortly after that. Now the shoes are in need of repair again, the same stitching failed again and they don’t think it can be repaired. There answer, "you got the wrong size, we don't care we sized you, you had 30-days to exchange it."

Have had several pr of red wing boots this is first pr i have had a problem with the soles and heels have turned to soft sticky rubber with chunks coming out of them being as expencive i feel you should do something about it please reply to [protected]@centurytel.Net sincerely doil hickinbotham

MY current Red Wing Boots # 4422 ASTMF2413-11, Made 11/14 IN China ARE KILLING MY FEET! I have to wear steel toe work boots for my job & Red Wing Boots have always been the best money could buy. I purchase a brand new pair of Red Wing Boots every year and have always been satisfied with them. THE NEW BOOTS ARE TERRIBLE TO WEAR. I have had to stop wearing the new boots and go back to "last years boots" just so I could work. I hate to think that next year I will be looking for a new place and company to purchase boots from instead of Red Wing Boots. Thank You for your time.
Craig Triplett
3018 Hillcrest Drive
Marlow, Ok 73055

I've always been a fan of Red Wing Boots and there lifetime warranty to replace broken boot laces or repair pulled out lace eyelets and such. I've purchased and received as gifts (it was always on the top of my Christmas list).

Last week I brought in a beautiful pair of Red Wing boots to be resoled and purchased a new pair of 6 inch high 1200D boots because I was told that Red Wing did not renew its contract with Carhartt and no longer carry the Carhartt models.

The quality looked the same and they felt comfortable when I tried them on at the store but here it is over a week later and it seems that the boot is cutting into my flesh at every seam. After wearing the boots for more than 12 hours a day it is cutting into my ankle and the sides of my foot and do not feel as if the leather is softening in any way.

The other Carhartt boots previously sold at Red Wing were broken in after two or three days and after a week they were as soft and flexible as my sneaker.

I don't know if it is a poorer quality leather or if it is a leather laminate over some other material. It also feels like they are being sewn together improperly and the seams are not as smooth inside the boot. I noticed this also with reebok sneakers (the classic); if you check under the tongue and it is not manufactured in the US it just does not feel like it fits properly or the size feels too small.

Has anyone else recently purchased Red Wing boots and noticed the quality is not as good as it used to be? The old 6 inch high boots used to have 3 rows of lace hooks from the ankle up, these only have 2 lace hooks and when you tie the top lace it digs into your skin just above the ankle no matter how loose you tie them... what happened to all the padding they used to put at the top of the boot?

I have been a loyal fan of Red Wing since they opened their doors in Long Island City but I guess they are not being loyal to their customers and I have to look at a new brand of work boot.