CB Footwear Red Wing Shoes Complaints #2-21

Red Wing Shoes review: New pair of defective shoes

1TrickPony of Jersey City, US

Mar 28, 2020 4:33 am UTC

Verified customer

Placed a call to Redwing store in Edison NJ to order a pair of 1178 pecos on 4/21/20. Boots were delivered on 4/27/20.
Product was clearly defective with wrinkled leather on the heel cap of left boot. Both boots were missing the foot beds as well.
Customer service was polite and understanding for even exchange.
I'm almost positive I recieved a pair of boots that were returned by another customer whom kept the insoles. Product was never labeled defective and placed right back into stock.
I was told the second pair will be delivered on 4/30/20. I really hope this does not occur again. As the new boots should inspected prior to delivery.
We'll see

Keywords:

boots customer service defective delivered delivery exchange foot beds heel cap insoles inspected labeled leather order pair pecos returned stock

0 comments

Add a comment

Red Wing Shoes - poor quality 6

Red Wing Shoes - Purchased boots 2156 - discontinued and not shipped - no refund received.

Red Wing Shoes - red wing 608 work boot 1

Red Wing Shoes - boots are poor quality & hurt feet

Red Wing Shoes - red wing 3504

Red Wing Shoes - clerk

Red Wing Shoes - My boots came back from red wings looking exactly the same as when I sent them.

Red Wing Shoes - Silversmith pewter shoe

Red Wing Shoes - offshore work boots

Red Wing Shoes - boots

View all Red Wing Shoes reviews and complaints

Red Wing Shoes Contacts

Red Wing Shoes phone numbers

+1 (800) 733-9464

Click up if you have successfully reached Red Wing Shoes by calling +1 (800) 733-9464 phone number 0 0 users reported that they have successfully reached Red Wing Shoes by calling +1 (800) 733-9464 phone number Click down if you have unsuccessfully reached Red Wing Shoes by calling +1 (800) 733-9464 phone number 0 0 users reported that they have UNsuccessfully reached Red Wing Shoes by calling +1 (800) 733-9464 phone number

Red Wing Shoes address

314 Main St., Red Wing, Minnesota, 55066, United States

Red Wing Shoes social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

May 18, 2026
View all Red Wing Shoes contacts