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1.2 32 Reviews

RealSelf Complaints Summary

0 Resolved
22 Unresolved
Our verdict: Engaging with RealSelf at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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RealSelf reviews & complaints 32

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X
8:39 am EST

RealSelf Aiding and Abetting Evil

This site is a health hazard to the public. They let surgeons have tons of fake glowing 5 star reviews up and then remove the authentic ones with life destroying results or push them to the bottom of the algorithm so all you see first are the good ones. I found my surgeon on realself researching rhinoplasty. He disfigured me and was an arrogant dismissive [censored] afterwards. I couldn't believe it because He had nothing but 5 star reviews on realself. I started looking closer and realized the majority of them have no pictures and the account was made the same day the review was posted. They all sound exactly the same talking about how unbelievably perfect the results are, what a genius God-like being the surgeon is, and how beautiful the office is. BARF!

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4:48 pm EDT
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RealSelf Biased reviews

I found a plastic surgeon who had stellar reviews on their site. I got botched completely. I posted lots of before/after pictures and a truthful review. After a couple of weeks Realself remover my review and blocked my account. No explanation ever given. The dr has very bad ratings on yelp but the bad reviews on google and Realself do not stay. That is because Realself and google can be paid off, yelp cannot. I am spending 57, 000 to fix what this dr did to have surgery in the summer. Yet Realself banned my reviews with pictures. They are crooks. Do not trust them!

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5:56 pm EST
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RealSelf Forum

I have provided the company With solid proof of lies of the patients- one patient there is proof she has blackmailed the surgeon and has written on line that the surgeon has had his Leience removed due to too many court cases- this is not true and so unfair to have on line' they reply saying that they check there own code of conduct but they do not. Even when evidence is given off lies from patients reviews are not deleted. They lie to everyone monitoring them that they have check everything out
When they have not
I can give evidence of all that I am stating proofing blackmail and libellous posts that are not investigated or removed

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3:53 am EST

RealSelf beware!

I know how their website works.
The more you pay them, the better your rating and reviews are. Yes, everything can be bought, even a great reputation. Bad reviews are blocked or may be just deleted if they don't like it. Nobody needs your truth.
So I'm not sure you can trust these guys because lots of reviews are very unbiased and have nothing to do with real situations that occur when you're dealing with doctors.
You decide.

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8:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

RealSelf unethical

I wrote a negative review on a doctor who botched me and even tho it is the most recent it appeared 3 from the last of the reviews. Many of them were 6 years or older yet mine was 9 days you would think it would be at the top. I read many of the same scenarios. My conclusion? Site is bias and sides with the butchering doctors. I wouldnt trust this site, I used this site to find the doctor because they rated him so high. A class action lawsuit should be filed against this company

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1:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RealSelf keeping my account hostage

This company publishes doctors profiles and I joined their "free " listing. When I discovered the true nature of their business in which they coax doctors to pay them money to become "PRO' or "Dr Spotlight" listings, I asked that they delete my profile ... but they REFUSED. I also found false reviews posted by patients or competitors on my "free" profile, and the website refused to remove them... inspite of all the evidence I submitted. It seems they just take the patient's (or false impersonator's) word for what they write, and disregard all other evidence provided that shows that these posts are FAKE and DEFAMATORY, including medical records, hospital reports, patient photographs, screenshots of communication with the patient...etc. Apparently they do not care that the "free listing" doctor's reputation gets trashed in the meantime. By publishing an accusation, they are promoting that accusation, and sharing in inflicting damage on the "accused", so they are party to that accusation.

In view of their policy, I requested closure of my account, and that they refrain from accepting any more reviews and delete the old ones. In a flagrant violation of the Privacy Act, they refused! It was MY profile, but suddenly they decided it was "Public Property!" and refused to delete it.

Of course the more Doctor accounts they have, the better their website will attract patients, the more ads they will get, and the higher the chance of making the doctors pay to get in the "spotlight" ...BUT they can't force a doctor to have his profile posted!. This infringes on the privacy and constitutional rights of doctors.

Please find attached screenshots of the emails exchanged with their staff, in which they flatly refused to delete my profile or stop accepting any reviews on my practice.

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3:36 am EDT

RealSelf removed my review

I was not satisfied with the result so I left a negative review and RealSelf removed it.
Then I left another reviews and the same thing happened.
Let me start from the very beginning! Before I decided to use RealSelf I read the reviews and because there was only positive feedback I thought that they were reliable and professional company. But they were not. And when I tried to share my experience with others they simply removed everything. They leave only positive reviews or there is a huge possibility that all good reviews are written by them.
I want to warn everyone about RealSelf, they are highly unprofessional, horrible and unreliable! Avoid them!

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11:12 am EST

RealSelf covering up criminal doctors

(I have shared his post elsewhere hoping I can perhaps save someone's life since being blocked from RealSelf)

I continuously tried to warn other prospective patients about a doctor Gavin M. Dry, listed with high reviews who is a convicted drug addict and has killed a patient. RealSelf continuously deletes my posts. They contain no profanity, simply asking people to read this doctors convictions and listing them as I have below. DO NOT TRUST THIS SITE

https://www.justice.gov/usao-wdwa/pr/kirkland-plastic-surgeon-agrees-pay-125000-settle-dea-drug-diversion-claims

http://komonews.com/archive/dr-still-practicing-after-writing-hundreds-of-fake-prescriptions

http://www.skyvalleychronicle.com/FEATURE-NEWS/SEATTLE-AREA-TV-PERSONALITY-PLASTIC-SURGEON-AGREES-TO-PAY-FINE-TO-SETTLE-DEA-DRUG-DIVERSION-CLAIMS-1685500

http://kboi2.com/news/local/washington-state-takes-action-against-two-plastic-surgeons

http://www.doh.wa.gov/Portals/1/Documents/1500/NewsReleases/2015/15-179-DisciplineNewsRelease.pdf

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1:32 pm EDT

RealSelf my review was deleted!

I had a very bad experience with RealSelf so I decided to leave a honest review to warn other people, but these scam artists deleted it right away! You'll see only positive feedback on their site, because they delete everything negative people post! That is not right! Many people get scammed and fooled because they think that RealSelf is a reliable company! When I contacted them and asked about my review they said it was not correct and that there were mistakes and etc.! Liars! They deleted it because there was truth about how dishonest and unprofessional they really are!

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CuriousaboutRealself
, US
Jan 14, 2017 8:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'd like to hear a bit more about this. In particular the details of what you were posting and the resulting experience details.

ComplaintsBoard
C
7:59 am EST

RealSelf scam site!

A couple of months ago, I posted a detailed review of a very bad doctor. It immediately attracted people who were considering the same doctor. Several weeks later the review was deleted and my account was banned. RealSelf customer service never contacted me and explained the reason. Only later I found out that the doctor I wrote the review about contacted them, and paid some money for deleting the review. Don't trust this website! There you will find only positive reviews, which are written by their employees. All the negative ones get deleted. What a scam site!

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Elieli
, US
May 01, 2020 4:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi the same thing happened to me! I had reviews with pictures and they banned my account and deleted my review! I am sure the dr paid them off. How did you get proof that the dr paid them off?

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CuriousaboutRealself
, US
Jan 14, 2017 8:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I'm curious if you have anything verifiable about the doctor making requests for the review to be removed and their compliance. If you do I'd love to here more. If not I'd still love to hear the path chain that led to this conclusion.

ComplaintsBoard
T
3:56 am EST

RealSelf I wanted to find the doctor, but they started to steal from me

I searched for the doctor on the website www.realself.com. One guy advised me to find the doctor from this website. We started to communicate and I made the appointment as well as I provided personal info and card number, but these jerks decided to steal from me. I was shocked, ‘coz they stole too much from me and no one warned me about any charges. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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R
9:22 am EST

RealSelf don't use their services

I recently found the website www.realself.com, which contained huge variety of communities for people, who had the interest in surgery, dermatology and dentist services. It was possible to write any questions to the doctor. I sent 2 questions about the dentist services, but the response was really rude and impolite. The doctor didn’t show the knowledge or the respect, and I was upset. I just wanted to warn everyone not to use the services of the doctor and this website.

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Navin Cham Rai
, US
Mar 15, 2020 10:16 pm EDT

Please... Refund my money

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Ashipa
, NG
Sep 11, 2019 7:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I mistakenly but a wrong puk but later I saw my sim pack puk number and they have bar my Mtn Line PUk was blocked

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Anil preeti
, US
Mar 25, 2019 3:47 am EDT

Hello sir good evening
On date 10/03/2019 one unauthorised transaction done by Google play. Com of Rs 3000/- which was done without of otp. Please refund the amount my credit card number [protected] which was using by me since 5 year if the amount not refund i will block the card and i will no fill this amount.

RealSelf Customer Reviews Overview

RealSelf is a leading online platform that provides authentic and unbiased reviews of cosmetic treatments and procedures. With a vast community of users, RealSelf offers a comprehensive database of reviews and ratings for various cosmetic treatments, including plastic surgery, dermatology, and dentistry.

One of the most significant advantages of RealSelf is its commitment to transparency and authenticity. All reviews are written by real patients who have undergone the treatments and procedures they are reviewing. This ensures that the reviews are unbiased and provide an accurate representation of the patient's experience.

RealSelf also offers a range of features that make it easy for users to find the information they need. The platform allows users to search for treatments and procedures by location, price, and other factors. Users can also ask questions and receive answers from other community members and medical professionals.

Another positive aspect of RealSelf is its commitment to patient safety. The platform provides detailed information about the risks and benefits of various treatments and procedures, as well as information about the qualifications and experience of medical professionals.

Overall, RealSelf is an invaluable resource for anyone considering cosmetic treatments or procedures. With its vast community of users, transparent reviews, and commitment to patient safety, RealSelf is a trusted source of information for anyone looking to improve their appearance.
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