The complaint has been investigated and
resolved to the customer's satisfactionResolved Real Canadian Superstore — Refusal to exchange product
resolved to the customer's satisfaction
I bought a playstation 3 at a Superstore in Spruce Grove Alberta. After 2 months it quit working.
As I live in rural manitoba returning it to the original store was impossible. So I took it to Winnipeg and stopped at the mcphillips st. Superstore. They said they could not exchange it as they were out of stock but told me to go to the Portage Ave. location as they had them in stock.
When I arrived there they asked for my receipt which I gave them. The sales clerk told me that they would not exchange it because it was not bought at that store. I have exchange things at Walmart stores that were bought at different locations and have never had a problem with them.
Now im stuck with having to go to Sony to get warranty and will probably have to pay a pretty penny for shipping.
Superstore is a second rate business and I would strongly recommend that people shop elsewhere.