Latest Reviews and Complaints
ReachLocal Complaints Page 2 of 2
bad service
Reach Local is an internet advertiser. The program does not work. They say you are paying to reach customers in your area, well we are in the North Shore section of Massachusetts and we were getting calls from California, Colorado
Florida Connecticut and everywhere else. We told them at the end of three months we were not happy and the salesgirl wanted to come in and show us what we were doing wrong! This is a program set up by them it was what they were doing wrong. We told her not to come in and just end our contract with them. They ended our contract 4 or 5 days into the month but charged us for a whole month $1600. . Lesson learned never give your credit card to an advertising company to automatically put the money on your credit card. We even have an email from them stating that we would have to pay the 4 or 5 days and we would receive the money back for the rest. They won't give us the money back. So don't fall into their trap this is a sleezy company.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible experience
I received a letter from Reachlocal Marketing regarding being selected to be a Mystery Shopper. I had put my name in to be a mystery shopper at a web site a long time ago and thought that they finally picked me. They sent me a check for $2, 945 (bank check that looked very real). They wanted me to go to Wal-Mart, buy some items which I can keep, send the bulk of the money to someone identified in the letter thru Money Gram or Western Union and then fill out a form regarding both transactions. I called the number on the letter and spoke to someone who gave me further instructions and had me fill out an acceptance form. It all sounded real but too good to be true. I did google Reachlocal Marketing and found a company call Reachlocal who sounded good - nothing bad appeared. I then deposited the check in my bank account. Something bothered me and I did some more checking and found complaintsboard. This time I searched for mystery shopper and found lots of these scams using a different company name but the same requests. I called my bank and they got a hold of the fraud department who will put a hold on the check. They told me that they have been seeing this type of thing for the last month and the check will bounce. What this company wants you to do is not wait for the check to clear but immediately follow the instructions on the letter sending your money to them which you will never get back. Although I am writing this before the check bounces I wanted to alert others that they use different names but use the same scam. Anything that looks and sounds too good to be true is just that - too good to be true!
The complaint has been investigated and resolved to the customer’s satisfaction.
ReachLocal Marketing wrote me a letter stating that I was selected to participate in becoming a mystery shopper. The wanted me to deposit the check in my bank account when the check clear wanted me to mystery shop with some and western union or moneygram money to someone . But I went to cash the check and it was a bad check.
David, OK but what about the other 20+ complaints about the service through ReachLocal?
What about the other 20+ complaints?!
ReachLocal, Inc. (www.reachlocal.com) is headquartered in Woodland Hills, California and is in NO WAY affiliated with the above-mentioned Reachlocal Marketing.
ReachLocal, Inc. is a provider of local online marketing solutions for small- and medium-sized businesses in more than 25 cities around the world and does not provide, nor is associated with any entity that provides, “mystery shopping” services.
If you have any questions regarding this, please call David Glaubke, ReachLocal's Director of Corporate Communications, [protected] x1136
Recent comments about ReachLocal company
ripped off $100, 000 by reach local
Valassis
2 reviews
ActiveForever
9 reviews
FootWearArk.com / Shmasn.com
3 reviews
Apacheleads.com
5 reviews
Americarx.com
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Reach Local guy called me yesterday and lied to me about his identity, saying that his friend is a new local client and he needs help.
He asked me a lot of question about my services and about my current clients.
I have just received an email from my client who was very distressed about them and their tactics.
I am in the local marketing space, so obviously they are targeting all my current clients.
I never posted a bad review about anyone but simply I had it enough.
If you have been approached by the Reach Local sales person please avoid as a plaque an save your soul.
They are the lowest kind of people on this planet and you need to avoid them at any costs.
Thank you.
Just found out that Reach Local is a Scam! Are you aware that on top of the 15% Management fee they charge on every dollar you give them to advertise, they also retain 40% of your total spend as a commission? If you are using Reach Local, please log into your account, click on the advertising tab, click on reports, choose search activity. Then go the bottom of the page and click distribution details to see how many of your advertising dollars are actually going to Google. You will be shocked how little they use. The worst part is they would never had disclosed this to me, had I not uncovered it myself. Their rep has now come back, tail between legs, with 1 month free and 10% Management Fee from now on...BUYER BEWARE!
VickiW www.shopincanada.com is one of the biggest scams going. They prey on local businesses looking for a "free" listing on their site then have their "qualified reps" call back almost daily trying to upsell you, when you say no they remove your "free" listing for the site. If you are one of the stupid people who say yes they will promise you the moon and the stars and NONE of it ever materializes. They have a "money back guarantee" whereas if you don't see the results you want they will renew the ad for another year, just what people want another year of no business from http://www.shopincanada.com it's a BIG SCAM, buyer beware.
Review of DexKnow, Reach Local, and other flat rate, blind spend Pay Per click (Google Adwords) programs offered to SMB's http://www.whitehatterseo.com/dexknows-reachlocal-review-of-online-marketing-programs/#
It's not an outright scam, but it's a poorly structured and highly diluted approach to a real SEM effort. AKA, borderline scam
"REACHLOCAL" Simply awful. The worse company you could ever hire to handle any aspect of your internet marketing. Upper management is always out to lunch and you will never get past the front lines who are mediocre. If you are a business owner beware. If you are an employee and you hire this people, you might as well kiss your job good bye. Having done business with this company is the worse mistake of my life. The amount of money wasted by having believed their first month or 2 smoke screen has been devastating.
" REACHLOCAL" Simply awful. The worse company you could ever hire to handle any aspect of your internet marketing. Upper management is always out to lunch and you will never get past the front lines who are mediocre. If you are a business owner beware. If you are an employee and you hire this people, you might as well kiss your job good bye. Having done business with this company is the worse mistake of my life. The amount of money wasted by having believed their first month or 2 smoke screen has been devastating.
I too hired Reach Local in SouthEast Florida after having a salesperson I trusted go over there. He beleived it would work. THey promised 500 calls and 50 closings a month. In two months I got 6 inquiries - 4 calls, two internet inquiries and closed none. I was completely misled and plan to challenge their credit card charges. When I went back to my rep - all I got was lip service. He said he made changes and still, no calls. I asked for upper management to talk tome and its been 3 days and still, nothing. THey just don't care. No problem, I changed the credit card to stop the campaogn and I've got the email saying I would get 500 calls/month - total 1000 calls for two months and the analytics saying I got 6. That is seriously off. I should win this one.
Reach Local is definitely not worth it.
They promise a lot but don't deliver.
They are high pressure and force you to complete a useless agreement even after it's clear that it isn't working at all.
Their SEO directs to their site so it hurts your online presence.
Avoid like the plague, in my opinion!
If you are internet savvy enough to find and read this comment then you are internet savvy enough to do a much better job of marketing than reachlocal……
If you run daily, weekly or monthly specials on your website, forget it. The search engine clickers that you are overpaying for will never see it. Reachlocal "snapshots" your site and replaces the phone and email addresses, the clickers see an old version of your site. Your site is frozen for the duration of the contract, no changes. They also overbid keywords to get to the top position- a waste of money (unless your google), but they are making a percentage of that wasted money...see the conflict? If you do take the time to teach them how to market your business, well that just gave them a new market to sell to. Your competitor down the street will be grateful. Not a scam..just bad business.
I have a business in Georgia they did the same things as all the others. They put you off so they can get a few more days and then charge the credit card. I do not know how these sales people in Georgia for reachlocal can look at themselves in the mirror. They have NO business morals. They only care about the making the big hits. There big excuss of not allowing you to cancell or renegotiate your campaign is the we are NOW A PUBLICALLY TRADED COMPANY. They are the worst of worse> Be carefull they will take your money and not serve you well.
CHIRO 1100