RC Willey Home Furnishings review: Deception in selling goods

I placed an online order on September 14 for a Katana Gaming Laptop specifically because the advertised package included approximately $149 worth of additional peripherals. Those included items were a significant factor in my decision to purchase the laptop at the listed price.

At the time I placed the order, the product listing included an image of the advertised bundle and specifically stated:

Bonus Docking Station Set

1x 7 in 1 Docking Station with 512GB Storage
1x 32GB MicroSD Card with Adapter
1x Type C Data Cable
1x 3 in 1 Charging Cable
1x Suede Cleaning Cloth

The "What's Included" section also stated:

Laptop, Power Adapter, Documentation, 512GB Docking Station Set

When I arrived at the store to pick up my order, a salesperson identified as C.R. told me that the laptop did not include the advertised accessories. I explained that I had screenshots of the product page showing the exact listing and SKU I purchased, including the advertised bundle. Rather than acknowledging the discrepancy, he repeatedly insisted that the accessories were not included.

I asked whether the store could provide a $149 credit in place of the missing bundle, particularly because the advertised 512GB storage hub was one of the reasons I selected this offer. Instead, C.R. eventually returned with a $39 9 in 1 hub that I had not requested and that was not equivalent to the advertised package.

What happened afterward is particularly concerning.

While I was still waiting in the store pickup area, I took screenshots of the product listing showing the advertised bundle. Approximately 45 minutes later, after I arrived home, I checked the listing again and discovered that the image showing the included accessories had been removed. However, the written product description still stated that the 512GB Docking Station Set was included. Other remaining product images also continued to show the 512GB hub alongside the laptop.

I also discovered that my original online order had been voided and a new in store transaction had been created instead. I did not request that my online order be voided and replaced with a new transaction. This is especially concerning given that the product listing was modified shortly after my interaction at the store.

I have screenshots documenting what the product page showed while I was physically waiting in the store, as well as evidence of how the listing appeared approximately 45 minutes later. The website continued to state that the laptop included the 512GB Docking Station Set even after the promotional image was removed.

This is not simply a misunderstanding about an accessory. I purchased a specific SKU based on the contents expressly advertised on the retailer's website. I expect the advertised bundle to be honored or, alternatively, to receive a credit equal to the advertised value of the missing items.

I am requesting a prompt review of the original online listing, the voided online order, the replacement in store transaction, and the subsequent changes made to the product page. I would also like an explanation as to why my original online order was voided without my request and why the advertised bundle was not provided.

I have retained screenshots and transaction documentation supporting the timeline described above.

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