The complaint has been investigated and
resolved to the customer's satisfactionResolved Randall Reeds Planet Ford — awful experience
resolved to the customer's satisfaction
I brought my car on 3/07/09 for a FORD factory recall to be done. When I gave my car to them everything was in working order. I got my car back that afternoon and after returning home from running errands I noticed I had no brake or turn signal lights. Now the recall was for replacing the brake master cylinder pressure switch. I take the car back and call me 2 hrs later saying the turn signal switch was bad and would cost $479. I flipped out!! The service dept. botches the job and wants me to pay! They insisted the problem wasn't related;OH REALLY! the lights worked just fine when I dropped the car off. Well, round and round we go and they lower the bill to $230 and act like they're doing me the biggest favor in the world!!! The techs working on my car are hacks and service mgr is a crook. My 'free' recall switch replacement (which was botched) cost me $230. Planet Ford service dept are thieves and liars!! Stay away because you will be RIPPED OFF.