Quicken Loans review: refinancing my home

I applied for a refinancing loan.They said they could do the va loan.the loan agreement was agreed upon.They stated they needed a good faith deposit of 400.00 dollars.We my wife and I gave our credt card numbers to cover costs.This started the loan process.We in turn supplied them with all the personal information required for the loan.We had to pay for a termit inspection (va required) at our expense.We had the appraiser come to our house for appraisal.The appraisal came in at what we needed to recieve the loan.This loan started on feb. 10 2011.After talking to numerous people about our loan we never got the same person, one loan officer asked what do you do with your money ?I responded none of your dam business.This was about my checkng acct.One person i talked to gave me wrong information and ask about our bank deposits, what do you use your money in checking acct. for?Iresponded none of your business.Don't you have a checking account, most people do to pay bills!Then he told me my termite inspection paper i sent them, had to be on a va form for the loan.I told him no one told me that.My termite inspecter assured me the inspection report was what was required for va loan.Then the real screwing came a few days later.The originl loan was 4000.00 dollars closing costs, and I would receive my 400.00 dollar deposit back.A fixed 4.85 fixed mortgage.30 yr. loan that was the agreement no extra hidden costs.Then they call me to set up a closing.They tell me that they need an additional 1500.00 dollars at the closining.I was pissed, they lied to me and broke the original agreement.At this time I cancilled the loan and ask for my money back, good faith deposit of 400.00 dollars.They waited a week or so and some ex from quicken told me no refund.I told him I was going to report him to consumer protection agency and BBB!