The complaint has been investigated and
resolved to the customer's satisfactionResolved Quicken Loans — customer service / unethical business practices
resolved to the customer's satisfaction
We contacted Quicken Loans Detroit, MI office to inquire about refinancing and after a couple of weeks of discussing our options we received a loan application to sign-off. We were reluctant to sign the application and did not agree verbally with the agent to proceed with processing the loan, appraisal or anything else but the minute Quicken Loans received the application form our credit card was hit with a $500 fee. The agent we talked to was so kind an helpful during the first two weeks and when we told her that we needed more time to think things over and wanted the $500 credited back to our credit card she got extremely rude and actually hung up the phone on us. We are still trying to get the $500 back and will not stop until we do. This is not an ethical company to do business with and when you’re taking about refinancing a home don’t get sucked in by their sly words and how much better you’ll be in the long run. Do your refinancing “face-to-face” with a reputable firm.