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QT review: Security guard

H
Author of the review
2:10 pm EST
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I really don't want to complain about something like the use of restroom qt offers out of the kindness of their corporate hearts but if i don't say anything I feel someone might get hurt over an easily avoidable escalation with the already overwhelmed officers, specially in low income area. If you're offering a free service and people drive alll the way there, better communication might help. I drove last night to a Qt, having no where else to drive to for some human needs... A full to the brim bladder. It was around 2am i think. Walked all the way to the restroom and saw a sign at the door. No signs of cleaning or anything and i heard the lady yelling from the registry i think, saying restrooms are closed. I cracked the door ajar to look if it was occupied, it was clean and empty. Now i know i should have heeded her words, but it was either use the urinal or pee right where i was standing. As i finish doing the deed, at the sink to wash my hands, this officer with dreadlocks walks in yelling about some corporate law i have never hears or even knew i needed to, apparently regulating this kind of situations, requiring the officer to tackle me down to the ground. Ut was surreal because of the reaction of the officer didn't match the issue at hand, making me think this has happened before and or he was just tired. He said get out i said done, ibwas walking out, telling him to calm down. He kept yelling I need to listen or he will handcuff me, citing again that law. I told him he was abusing his power. I felt his foot on mine as i walked out, telling him i was walking out, as ordered. He kept yelling till i locked myself in the car, telling him this was abuse of power. And drove off. Now im not writing this out of a bruised ego, it sure didn't feel right the girl at the register directing this guy because her ego was bruised by me not listening...ok i said i wasn't gonna write from an egotistical point and i just did...hmmm...you figure it out. Youve been doing this for a long time and I really enjoy coming to qt. This 8s way above my paygrade but I feel i could fix it with a set schedule so people don't bring their stretched bladder on the bridge to nowhere. An open and clear communication about when a free service is closed, hopefully on a predictable and honest pattern, as opposed to the whims of a tired or burnt out staff in the dark hours of the night that will more than likely escalate easily and bigly, to quote President Trump...believe me! Lol. So please make qt and its restroom great again, I can see all that you already suffer from, do for your customers and feel bad about complaining... and im back to the beginning where i really don't want to complain about something like the use of restroom qt offers out of the kindness of their corporate hearts. Oh and about the jalapenos tray for the hotdogs, along with all the other condiments there .. does it have to be so far back under that glass or plastic tiny awning? You have to be a contortionist... Ok I'll stop now. Thanks for all you do.

Desired outcome: Clearer communication as to hours of operations for restrooms, post whatever law the guy was mad about.

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