PSI Hisèt review: Not delivering transcript and refund denial on a practice math test

I purchased a math practice test to be downloaded and accessed upon receiving a second email with a code.

The second email was not received and after requesting a refund by email, my request was denied.

I passed my 4th test on December 15th 2022 and I have not received the original trascript, not even a copy or a notification email, after emailing with my questions and concerns they only provided me with a link to their website.

There is a lack of information in their site, the test results chart pie it is no longer available and the cost for testing is a lot higher than in the old Hiset site. I urgently need my transcript! School is starting.