Menu
PSG Surveys Customer Service Phone, Email, Contacts

PSG Surveys
reviews and complaints

psgsurveys.com
psgsurveys.com

Learn how the rating is calculated

1.0 4 Reviews 4 Complaints
Verified
The authenticity of the customer service contact information for PSG Surveys has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PSG Surveys complaints 4

ComplaintsBoard
L
4:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PSG Surveys unethical behaviour

Disgusting, crafty, company! Sends letters to your neighbours after looking at planning applications telling them to instruct PSG and you will pay, total vultures! Our neighbours have stated that they felt under pressure to sign, and that it was implied that they needed to go with PSG and not our Party Wall surveyor.
Once we pointed out all the poor reviews which are all over the internet to our neighbour, and the lack of need for an additional surveyor they were devastated they had fallen for this, and immediately asked PSG to cease and not to do any works. PSG then tried to say that we owed them 3 hours for works they had already done at a rate of £180 plus VAT per hour. When we challenged what work they could possibly have done, and asked for a breakdown, they then stated to forget hours, and that to not do the works we owed them £540 plus VAT! Daylight robbery! Needless to say we will now postpone our build so that we don't have to give this horrible person a penny of our hard earned money! The man seems to have no scruples at all!

Read full review of PSG Surveys
Hide full review
ComplaintsBoard
P
2:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PSG Surveys surveyor

Contacted my elderly neighbour and persuaded him to sign a form that confused this person into thinking they were at serious risk unless a survey was conducted.

I spoke to the individual who confirmed, as I suspected, that he had no qualifications, did not belong to a professional body and had never been to the area where we lived. He also was not aware of our planning application.

If you are approached be mindful of new gdpr legislation - you should ask to do a subject access request and if no response within 40 days, take the buggers to court. Horrible individuals.

Read full review of PSG Surveys
Hide full review
ComplaintsBoard
I
4:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PSG Surveys dishonest letter asking me to instruct them at my neighbour's expense

My neighbour has applied for planning permission for an extension on the far side of his house so the Party Wall Act does not apply.
PSG wrote to me asking me to appoint them, saying the following in bold letters.
Paid by your neighbour.
If your neighbour has sent a party wall notice do not sign the notice, send it to us.
PSG also ignore the fact that if the Party Wall Act did apply it would save my neighbour a lot of money if I appointed my neighbour's surveyor.
Had I been fooled by this crooked letter PSG would have charged my unwitting neighbour hundreds of pounds for unwarranted work.
I have reported PSG to Trading Standards – watch this space.

Read full review of PSG Surveys and 3 comments
View 0 more photos
Hide full review
3 comments
Add a comment
M
M
Maja Petruševska
, US
Mar 04, 2018 8:17 am EST

We have the same experience with our neighbours with PSG company. As our neighbours are eldery people they were led to believe they had to sign the letter send to them. They never replied to my email when I was enquiring about the cost. I only learned about it when he sent the invoice of £1560 for only one party wall survey! This is nothing less but legalised daylight robbery - the law needs to be changed and protect us from nonprofessionals shaming the industry!

L
L
LouLou C
, GB
Mar 18, 2019 7:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, Did you have to pay the money? We are in the same situation at the moment.

J
J
Jah2017
, US
Aug 19, 2017 5:52 am EDT

We believe our neighbours have received the same letter and will be discussing with them how we can move forward. I completely agree that the tone of this letter is misleading and assumes a Party Wall Surveyor must be appointed in all situations. My main concern is that our neighbour is not properly informed.

Is PSG Surveys legit?

Our verdict: Complaints Board's review suggests PSG Surveys is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 0% caution is advised. Before engaging with PSG Surveys, reviewing user feedback and how PSG Surveys addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with PSG Surveys. Trust, but verify.

PSG Surveys earns 72% level of Trustworthiness

High Trust Suggestion: PSG Surveys evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

Psgsurveys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the psgsurveys.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • PSG Surveys protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to PSG Surveys has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
T
7:30 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This guy sent a letter to my neightbour informing them that I had instructed him to act on my behalf for the party wall during our building works. He told them to sign a form and send back to him which they did. He then sent me a letter to say that my neighbour had instructed him to act on their behalf and that my plans for the build may be sent directly...

Read full review of PSG Surveys and 40 comments

Overview of PSG Surveys complaint handling

PSG Surveys reviews first appeared on Complaints Board on Aug 3, 2012. The latest review unethical behaviour was posted on Mar 29, 2019. PSG Surveys has an average consumer rating of 1 stars from 4 reviews. PSG Surveys has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PSG Surveys contacts

  2. PSG Surveys phone numbers
    +44 208 429 5266
    +44 208 429 5266
    Click up if you have successfully reached PSG Surveys by calling +44 208 429 5266 phone number 0 0 users reported that they have successfully reached PSG Surveys by calling +44 208 429 5266 phone number Click up if you have UNsuccessfully reached PSG Surveys by calling +44 208 429 5266 phone number 0 0 users reported that they have UNsuccessfully reached PSG Surveys by calling +44 208 429 5266 phone number
    +44 203 897 0808
    +44 203 897 0808
    Click up if you have successfully reached PSG Surveys by calling +44 203 897 0808 phone number 0 0 users reported that they have successfully reached PSG Surveys by calling +44 203 897 0808 phone number Click up if you have UNsuccessfully reached PSG Surveys by calling +44 203 897 0808 phone number 0 0 users reported that they have UNsuccessfully reached PSG Surveys by calling +44 203 897 0808 phone number
  3. PSG Surveys emails
  4. PSG Surveys address
    Bentinck House, 3-8 Bolsover Street, London, W1W6AB, United Kingdom
  5. PSG Surveys social media
PSG Surveys Category
PSG Surveys is related to the Financial Planning and Management category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.