The Oak Group
reviews and complaints

My hubby got in a car crash like 4 months back. We sent in the papers and they said they'd process it. But we still ain't got no payment yet. We're in a tight spot and need some help ASAP!

Took me 8 and a half months for them to finally pay the finance company. Every excuse in the world. This made me have to pay 8 months of payments on a totaled car? If I could give it no stars, I would.

We bought Gap Insurance from *** Motors in Cumberland, WI in 2017. Our ride got totaled in August . We've been trying to get the GAP insurance from A Division of The Oak Group *** Oak Brook, IL [protected] to pay the claim, but it's been a total nightmare. We sent all the docs via email and regular mail, but the regular mail came back to us as undeliverable. They don't seem to receive or open the scanned emails. It's been a long, drawn-out mess. *** Motors isn't helping us out either. Our bank is coming after us for $1944.90, which is affecting our credit score. We paid for this coverage, but they won't cover the damages. Don't buy from *** Motors and avoid The Oak Group for GAP insurance.

I gotta say, if I could give ZERO stars to EQUI PRO, I would. Got myself a 2016 BMW from Certified Benz & Beemer in Scottsdale, Arizona and the dealer recommended EQUI PRO Gap Insurance. But let me tell you, their customer service is a total F. The receptionist, who's also the claims rep, is the only person you can talk to and she doesn't know jack. I sent all the docs they asked for via email and certified mail. When I followed up, the receptionist/claims rep/know-nothing said I still needed to email one more doc over (which I already sent twice, 3 and 2 weeks prior) and they hadn't even opened the email yet to start processing the claim. And get this, I asked for a call back from the claims rep multiple times and never got one. The only thing I got was a post mail saying my claim was denied. I'm giving this company ZERO stars and I'm also gonna leave a bad review for the dealership for even recommending this crappy company.

This company is a total rip-off! I had my truck stolen in May and it was found, but that's when The Oak Group/Equipro got involved. My insurance paid out, but these guys refused to cover the rest of the balance, even though I paid them for 4 years! They kept telling me they wouldn't pay anything and that I owed them money. I've sent them everything they asked for, but they still won't budge. They said it would take 4-5 weeks, but it's been months and I'm still waiting. I'm so angry and disappointed. I'll never use this company again and I'll warn everyone I know to stay away from them. They're a bunch of crooks!

I bought a car with Oak Group's GAP insurance on Jan. 4, 2020. The car got wrecked in Oct. 2020 and the insurance said it was a total loss. We kept paying for the car in Oct, Nov, Dec, and Jan. I called Oak Group's GAP insurance and they said they'd pay us back for the payments we made. They sent a check to Meritrust to pay off the car. We should get $2400.00 for the payments we made, but they're only giving us $851.23. What happened to the other $1548.77?

I had to file a claim with The Oak Group for my GAP insurance after my ride got lost. They sent me an email on 4/7/22 saying that check#*** for $2,346.47 was mailed to my BMO *** Bank account on 4/5/22. But when I called them on 4/20/22, they told me to call BMO because the check was probably sitting on someone's desk. I asked why they didn't send it electronically, and they said they don't do that. I called BMO today, and they said they still haven't gotten the check yet.

So, my car got wrecked and Infiniti Financial Service said it was worth $19,500. The insurance company paid $11,400 and Oak Group was supposed to pay the rest, which was $8100. But then Oak Group took forever to figure things out and found out that the $8100 was already paid off with a bank loan. So, they said they didn't have to pay anything and blamed it on some "deferred payments and interests" thing from Infiniti Financial Services. This all happened a year before my contract with Infiniti Financial Services was supposed to end.