The complaint has been investigated and
resolved to the customer's satisfactionResolved Proxibid.com — Bad service
resolved to the customer's satisfaction
I had purchased a small pendant through Proxibidâ��s auction from a company called Bunach Auctioneering that was advertised as being 14k gold. When I received the pendant, I was very dismayed to find that it was cheap gold colored plastic, not even gold plated.
Thinking that Proxibid would stand behind what they advertised, I called them and spoke to a Tom Clark. He basically said too bad, you bought it, you are stuck with it. I could not believe they would not stand behind what they advertised. Numerous emails went back and forth between Proxibid and myself and I even wrote a letter to the President of Proxibid and never heard back from him.
I contacted my bank and they said to send the pendant back, certified mail and they would reverse the charges off my credit card. I did this and charges were reversed.
I thought all was over, boy was I wrong. I started getting emails from Tom Clark stating that if I did not pay for the pendant plus â��penaltiesâ�� they were going to file with a collection agency.
Here is an email from Tom Clark:
I strongly recommend that you make payment arrangements for the full amount plus penalties ASAP. Delaying payment can impact your credit histories for years moving forward.
I sent emails and letters back and eventually called Tom Clark. He was very sarcastic and rude and laughed and me and said they would â��ruin my credit if I did not pay for the pendant along with the penaltiesâ��. I told him I was not going to pay for a cheap piece of plastic that was falsely advertised as being 24 kt gold, and besides, I had already returned it.
Eventually, I started getting letters from collection agencies stating that Proxibid was the creditor and I owed them the money. I ended up filing complaints against Proxibid with Nebraskaâ��s Attorney General and also the Better Business Bureau of Nebraska. If you go on the BBBâ��s web-site for Omaha, you will see they have numerous complaints filed against them.
I would strongly advise anyone from purchasing anything through Proxibid. Unlike Ebay, you cannot see the ratings of their sellers. Their sellers pay Proxibid to advertise their items on Proxibid.com. I found out later that the sellers can rate you, the buyer, and other sellers can blackball you if they donâ��t like your rating. But you, the buyer, cannot grade the sellers; how unfair.
My advice is to stay with Ebay where buyers can rate the sellers. Hopefully no one else has to go through what I went through. What a nightmare over a little plastic pendant.
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