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This is the email that i wrote to the managing director of proton
----- forwarded message ----
From: mam_mam 1987
To: "dato' syed zainal abidin syed mohamed tahir, proton's md"
Sent: tue, august 31, 2010 11:30:53 pm
Subject: re: inquiry of proton saga se white - to managing director of proton
Hi karthik,
Any feedback for my order so far?
I did replied your email last thursday, my order is proton saga se white auto unit, and my mobile is 016-996xxxx.
Hope i could get some good news from you.
Thank you.
Regards,
Liew chen tieng
From: "dato' syed zainal abidin syed mohamed tahir, proton's md"
To: mam_mam 1987
Sent: thu, august 26, 2010 8:18:10 am
Subject: re: inquiry of proton saga se white - to managing director of proton
Dear sir/ madam,
We would like to apologize for the inconvenience you have been experiencing regarding your booking. we will investigate this matter and please let us know if it’s a manual unit or automatic unit. at the same time please do provide us your contact number.
Thank you
K.karthik
Reach md
03-[protected]
From: mam_mam 1987 [mailto:[protected]@yahoo.com]
Sent: sunday, august 22, 2010 6:26 pm
To: dato' syed zainal abidin syed mohamed tahir, proton's md
Subject: inquiry of proton saga se white - to managing director of proton
Hi sir,
I'm liew chen tieng from selayang. i booked a proton saga se white from prodon edar selayang branch which is jl99 stb sdn bhd, bo number 17835 at 27 may 2010. a sales girl called viven chia was my sa. booking fees rm500 and i got the receipt too.
Viven promised me that i could get the car within 1 1/2 month which is 6 weeks. well, i didn't suspect much from her promise. my loan was approved at the next day i applied. now is just wait for the car arrive.
At mid of july, her supervisor called roy contact me and said that viven was no longer work at the company and roy handle my order. at the next week of thursday, i went to the branch and looking for roy, he said the sales girl was involved a legal case and lock up for 2 weeks. roy promised me that the car should be arrived within 2 weeks. i have no choice but accepted it.
At august, i went to the office twice and ask roy about my order. roy said the factory is still working on the car. i didn't mean to offense the production line of proton, but roy pushed all the responsibility to proton. and he mention that the car have to check the 52 parts at authorized company which took 2 weeks to proceed. i was shocked and ask him about the actual date that i could get the car. roy said i might be can get the car before hari raya, which is one month to go.
Seems the supervisor roy didn't follow up for me for 6 weeks and i'm still waiting for the car for almost 3 months, the point from roy states that the proton production slow down the process. if roy was right about the process to check 52 parts take 2 weeks, i might not get the car before hari raya.
The purpose i wrote the letter to you is i wish to know when can i get the car. i hope i could get some important information from you, appreciate your reply and feedback soon.
Thank you.
Sincerly,
Liew chen tieng
I have been told to wait more than ONE month just to wait the parts to be deliver to the service center for a replacement. I just don't understand how come national car need to wait that long, still awaiting their management update on this issue
Further to my dissatisfaction as voiced out on the 08th of August 2013, I wish to highlight that the parking assist reverse sensors are faulty which I have replace at my own cost.
After 15 days, my comments has been ignored completely by Proton. I guess their policy is that after the car have been sold, the purchaser is liable for all defects and inferior components. PERHAPS AS ADVISED BY THEIR ADVISOR ~ DR. M?
What happen to the statement by one of their former top brass "To built Proton into a world class company with world class service" BS!
I took delivery of my Proton Preve premium on 11th June 2013. After detecting the following defects are as follows, I send it to a Proton service center in Rawang :
1) Rear left top side bumper is not fitted properly and showed signs of paint touch-up. After bumper was dismantle, it was noted that a small part is broken. I called the salesman and he tried to help lodge a complain to the "HQ" to enable me to have the bumper replaced. He was told that I personally need to make a report and send the car over to COE at Shah Alam to check and to verify, then if the defect is genuine, the make appointment for replacement. I asked the Proton Service center to help out ~ same answer. I asked them to take a photo c/w report and send to COE, replied received "no we cannot do that, Proton HQ will not accept it" What crap? It would probably take me a few trips of not less then half a day each time, these people in Proton probably think that I don't need to work to make a living. Finally I took the car to my regular workshop, ask them to dismantle the bumper and just used silicon to glue it back. Could it be Proton's strategy to test our patience and time so that we repair or replace it at our cost?
2) Rear left brake light ~ bulb is not in the holder, it has dropped out and the edges of the light cluster has touch-up paint on it. Probably this car have been involved in minor accident before delivery. The salesman acknowleged this fact but can't do anything. Come on Proton, I paid in full and in cash for a new car, not a "touch-up" car.
3) The front brake rotors faulty as confirmed by the Proton service center ~ made to wait approximately 10 days for replacement. Because need to request and order parts from "HQ" Meantime I am driving around with defective brakes ~ is it not that brakes are a critical safety item? Or our safety is not important after we have brought a Proton car? In this time an age, ordering and delivery of a common part from Shah Alam to Rawang takes 10 days?
4) The front windscreen is not even fitted properly ~ not aligned in a straight line. Guess I will have to live with it since it's "Proton Quality"
5) On the 7th August 2013 morning (the car less than 3 months old, with just 2, 640km on the meter) the battery is flat, I called the salesman, replied received "so sorry I will try my best to help out, will call you back" which he never did because he cannot do anything. I went to the Proton service center in another car, explain my problem, reply received " you have to bring you car here (they can't understand that I am trying to tell them that I cannot get the car to start up!) we will charge the battery for 8 hours and test and if it's faulty, we will order and replace, it will take at least a week " ~ wow seem that the battery comes from Mars. "Also due to Hari Raya tomorrow, today we closed at half day and for the next 4 days" So I will not be able to use the car for at least 10 days due to a faulty battery? Definitely NO, In the end I called my mechanic and he replaced the battery at my house.
WITH THE WORST TO COME.
6) 8TH August 2013, 8.15am ~ I start up the car, drove off happily and after 15 minutes later, got gearbox problem ~ gearbox faulty symbol showed up at instrumentation cluster.
MAYBE IT'S JUST MY BAD LUCK OR IS IT JUST "PROTON QUALITY" I have told myself that when I purchased my Satria Neo highline 5 years ago, it will be my LAST proton (Neo spend a total of approximately 40 days at Proton services in Segambut, Taman Bukit Maluri, COE and lastly back to Tanjung Malim Proton before the defects were rectified, which in detail will probably take another 3 pages) Well I have a short memory and now I have to bear the consequences.
LONG LIVE PROTON, PLEASE CONTINUE TO SELL YOUR INFERIOR PRODUCTS AND HIGHLY ESCLATED PRICES TO MALAYSIANS WHO CANNOT AFFORD BETTER CARS.
I booked a saga and paid full down payment, and i was told by the sales girls that the car is in ipoh ready to register and i have to wait for 3 days before I receive the car, so after 3 days, I call her and she tell me PROTON make a mistake in the system that your car is in K.L not in ipoh. Is this true? She blaim PROTON for the mistake.I really dissapointed about this matter.
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