I activated an existing alarm system in a house I purchased one year ago. I paid your company over $500 for...
After my contract was over; I received a letter stating that they need to charge me more or they going to take "calling" feature from my plan because I don't have a landline phone but a payphone at the business. Every time my alarm is arm or disarm I would receive a call from my business through the pay phone and protection one one said it costs them money (i doubt it). I then called them and told them I want to cancel my service since it's over and move to ADT because it's cheaper. After our conversation, they decided to go over some of the features I don't need to lower my plan. i agreed to the new term which was to keep all the features I had except for the Patrol and the calling feature for $40. After I renewed the contract they took out the opens and closes (enable me to view who and when they arm or disarm the alarm), and wanted to charge me $10 every month plus $25 to program it. I was upset because they lied to me about the features and I don't understand why I need to pay for such feature. It's like I have to pay to view my billing statement online. After this experience, I will never recommend nor do business with protection one again because they are all liars!
Please dont get scamed like me and so many others. They will lock you into a contract that you can't get out of. Unless you are planing on never moving or never dying dont sing up.
I put an alarm system in my home. I was never told before the installation that the system could not be used...
I had Protection One activate a system already in the home I bought. They told me the equipment was old but...
I have had Protection One since Nov. 2008 and have had nothing but problems since going with them.
Every bill I get is wrong and I keep getting charged misc. charges that I have already paid!
I was out of town for over a month and my alarm was 'shut off', un beknownst to me.
I called in about the unusually large bill and they told me I had to pay six months in advance, are you kidding me? Because I missed ONE month?
Then, I wasn't even setting the damn thing and for two weeks it would go off in the middle of the night, I kept calling in and they said it was my cell phone tower????? Are we on the same planet? I didn't set the alarm people!!
They instructed me how to disconnect it, which, for a girl is difficult and sucked. Then, to reconnect was more than enough trouble.
So, they sent out a tech who said the wiring from the beginning was messed up and spent most of the day out here.
I talked to one lady in particular who finally got everything straightened out, promised my bill was set and I wouldn't have additional charges, if I did, call her only.
1 month later I get a bill for over $200, are you serious? I can't wait to get rid of this company!
I did for TWO WEEKS with no return call.
Finally someone else calls, rude as can be, says I just renewed my contract, are you out of your mind????
Now they say I have to pay the last 4 months when I have a bill saying it has been paid!!
I wish I had a lawyer to help me because this is highway robbery.
Does anyone know who 'governs' the alarm companies, like the FTC, etc?
I know I can complain to the BBB but I need to go beyond. I have of course faxed a letter to the supervisor but it is like talking to a brick wall.
Any advice of who helps protect consumers in this field would be appreciated, thank you!!
I have never had a contract or services with this company. About six months ago I started receiving phone calls and messages from Protection one about "my" alarm system with them. Sometimes they call up to 3 times per day and if I am not home they will leave 3 messages on my answering machine.
I have called them three times and have told them that they have the wrong number and I beg them to stop calling me. I even had a supervisor promise to remove my number from their call list. Each time they take my number and promise to leave me alone. I still get calls daily.
Today I had two more messages on my answering machine from Protection One and they were asking to speak to David. Once again (fourth time) I called them and told them that they have the wrong number!!! I was promised that they would stop calling me. How in the world do you get this company to stop being so bothersome?? I'm so glad I don't use their services because it is clear that they don't know when to stop harassing their customers to death.
I had a 2 year contract. I noticed them that I wanted to cancel it 6 months ago. I told them 2 weeks before...
I paid for nearly two years of service only to find out that Protection One wasn't receiving any signal from our house. And, THEY WON'T GIVE ME MY MONEY BACK !
Here are the facts: We had a Protection One, whole-house, system installed nearly 20 years ago when we purchased our home. My husband died about nine years ago and I continued to faithfully pay the monthly service fee and 24-hour monitoring fee. Over the past few years, I have accidently set off the alarm a few times (hasn't everyone?) and would immediately call Protection One and tell them that there was no problem and to ignore the alert. Then, several months ago, I had to have an upstairs bathroom window replaced due to a water leak. I called Protection One and told them I didn't want the window alarmed any longer and inquired how my contractor should cap-off the existing alarm wires. Protection One gave directions to the contractor and advised that I would still have to have a service representative come out and remove the window from my system or it would always show on the alarm pad and would require entering a by-pass code. The service representative came out and re-programmed the system and went on to "test" the system by sending a test signal to Protection One. He then advised me that my system was "not talking" to Protection One. He went on to investigate and determined that the problem was that the phone wires had been cut. Apparently, this had occurred a couple of years earlier, when I had hardwood floors installed -- during the installation, the phone wires were somehow accidently cut.
Here are my issues . . .
1. If the wires were inadvertantly cut by the floor installers, why didn't Protection One get a signal that something was wrong? What if it had been the "bad guys" who cut the wires while breaking into my house? I guess I'd be dead.
2. When I accidently set off the alarm over the past few years and called Protection One to tell them to ignore the alarm, why didn't they tell me they hadn't received a signal? If I set off the alarm and notified them and they didn't receive it, why wasn't that reason enough, in an of itself, to investigate further.
3. I repeatedly asked, over the phone and in writing, for a full refund of the money I paid for services I didn't receive. They have REFUSED.
4. Protection One says that I failed to do a "monthly test" of the system -- something, I might add, my husband nor I have ever done! In any event, setting off the alarm accidently over the past few years and calling them is a test in my book!
4. Their solution is for them to keep my money and have another service representative come out and upgrade my system, at "no charge, " and that I should continue to make monthly payments. Oh, and by the way, the monthly payment for the upgraded system would be more than I was currently paying.
I signed a 3 year contract so I thought. I've had them for over 5 years now.I'm paying over $30.00 a month which included the insurance plan. So I have a problem with 2 parts in my system and go online to speak with them, and was told that parts are not included with the insurance. They could bill me for the part and send it to me. I've wasted hundreds of dollars on the insurance. I call the call center and was lied to again, until I get the supervisor who told me that the other two ladies were incorrect. Now she says they can send me the part and they have changed their policy again a couple of months ago to include the main system battery. Of course us customers never get anything in writing when they change their policies. Must be nice, that they don't have to inform us of changes. She tried to give me the run around thinking I was stupid. Now I want to cancel my service and it's like pulling teeth. They asked me did I read the SMALL PRINT that says I'm still under a contract. That I only have a small window to cancel my contract when it renews each year. I hope the rest of you read this. She also told me that she would review my contract and maybe even come out after I cancel and rip the system out. WOW!!
Stay far, far away from Protection one and read the small print.
Email me at [protected]@aol.com if you have any questions.
Thank God for Lawyers!
Regarding Protection One (aka Protection Service Industries or PSI, Integrated Alarm Services or IASG) and...
I was leaving town on a 3 week vacation when my security system went down. There was a four to five day wait to get an appointment with a technician. When I explained my circumstances, I was told that they would send someone out for an emergency situation at $85.00 an hour. This incident led me to cancel my service, which had 2 months left on the contract. I paid the additional 2 months, but I continued to receive bills. The customer service rep said that company representatives had called me twice to convince me to keep the service, but since I didn't return their calls my contract was extended for another year. I asked that a copy of this policy be sent to my attorney. It was never sent. When I called back to report that their policy provisions for extending my service had not been received, I found out that they had altered the notes in their computer: removing the fact that I had canceled my service in accordance with the terms of the contract. A supervisor refused to talk with me. My account was sent to a collection agency.
I have the exact same complaint that John Smith wrote about earlier. How this company can continue to treat customers like this in today's economy and survive is beyond me.
This is the quote from Smith earlier and it right on. Buyer beware.
Protection One is the greatest band of thieves to walk the earth. One of their greatest scams is to say you have to cancel via letter. They "accept" a verbal cancellation (calling an 800 number from your own home phone, they get your number even if it is blocked, you give your password, you state your intent, so they damn well know it's you and what you want to do), but then they don't tell you that you need to do it in writing, according to them. So they try to rip you off for another month or two's billing, which you don't find out about until they bill you
When I had problems with their previously installed security system that left half my house unprotected, I...
Protection One Security has a 2 year contract that is written to make you think it's for 2 years, but if...
We signed up for Protection One in January. When we signed up, we asked the sales person if we could cancel anytime. He said "Yes, no problem." We paid an installation fee. In July of this year, we asked to cancel the service. We were told that we have a 3 year contract. Sure enough, if you look on the back of the contract in writing so small you need a magnifying glass, it says the contract is for 3 years. We called and said there is no way we would have signed up for 3 years. We don't even anticipate living in this same house in 3 years. They said we cannot break the contract unless we pay a $300 cancellation fee plus pay for the months we have already asked them to cancel. This company is a rip-off and extremely difficult to work with. NEVER SIGN UP FOR PROTECTION ONE. We've learned our lesson.
I signed with Bellsouth/Protection One in August of 2006 and paid an install of $149 and agreed to $29.95/month. Our business lease is up in December of 2007. When we called to cancel, we were told this is a 5 year agreement! Who signs a 5 year agreement? Who pays for an install on a 5 year lease? Bottom line, the salesman had me signing papers and NEVER explained it was a 5 year agreement. I would NEVER have used them. BE CAREFUL WITH THIS COMPANY!
My wife and I signed up with them 2 years ago. We are moving to a new home 1 mile away. Their rep assessed...