Protect My Car

I purchase a car warranty a few year ago. I pay in lump sum for my warranty in 2020 and my bill for not due again until December 2012. Protect my car did not sent me any bill statement regarding my bill regarding when my my bill was due. I had work done on my car done in January of 2021. protect my car cancel my warranty without left me know. I called them in April to find out regard my refund for the work that I had done on my car in January. Protect my car stated that they tried to take money out of my account; however they could not because the bank reject the transaction due to my account number have been change because there were illegal transaction on my account. Protect my car did not call me to inquire what about my account why my number had change or sent me any corresponded regarding my account I only had one payment left to pay the account off before they the account would had been paid off. I was trying to paid them off early I did realize that I still had one payment left I thought that I was paying them off early that is why I was paying in lump sum in order to pay early. Protect my Car do not work with there client they are were insensitive to there clients needs. They do not sent out paper or correspondence to remind them of the payment when they are due I did receive one pay bill or coupon book regard any payment. I was paid up for a year. I paid $3200