Dear Bill in Atlanta,
My name is Scott and I'm part of the Sears Social Media Support Team. I'm so sorry to hear of all the trouble your refrigerator has caused. Our MPA service contracts are designed to make the repair process easier to bear and less uncomfortable, but it still sounds as if we have let you down. I know how inconvenient and down right difficult it can be to be without a fridge. We'd like to help you with this issue. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Bill in Atlanta) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear Clayton II,
My name is Scott and I'm with the Sears Social Media Support Team. I'm so sorry for all the trouble you've encountered when trying to redeem your rebate card. I know this is incredibly difficult & frustrating to say the least, especially when rebates are often one of the buying motivators. We'd like to help look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Clayton II) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear mechel4,
I'm reaching out to you to extend an apology and an offer of help. I'm so sorry for the frustration and stress associated with your TV delivery. No matter the stage (store, online, auto or home services) Sears always strives to provide the highest level of service. I know we have let you down. My name is Scott and I'm with the Sears Social Media Support Team; we'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (Left of Ordinary) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear mechel4,
My sincerest apologies for the typo 'washer'. That should obvisouly read "TV". Please provide us a contact number and the phone number the TV was purchased under and we will call you at your convenience.
Thank you,
Scott J.
Sears Social Media Support
Dear Henry Ayers,
Please accept my apology for a tardy response to your post here. I'm terribly sorry for the trouble you've encountered with Sears.com. No matter the stage (online, store, auto or home services) our goal is always to exceed your customer service expectations. Clearly we have fallen short of that goal. My name is Scott and I'm with the Sears Social Media Support Team. We'd like some additional information as to what has left you feeling this way so we can help restore your faith in Sears. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Henry Ayers) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear upset01,
My name is Scott and I'm with the Sears Social Media Support Team. I'm so sorry for the disappointment and frustration with your sears.com order. That is not normally how we conduct business. No matter the outlet (in store, online, Sears Auto or home services) we strive to maintain the highest levels of customer service in the industry. We'd like to help look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (upset01) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear Kenzafan,
My name is Scott and I'm with the Sears Social Media Support Team. I'm reaching out to you to offer assistance and extend an apology. I'm terribly sorry to hear of the trouble you've encountered with your order. I know how incredibly frustrating it must be to have to face this kind of trouble. We'd like to help look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (Kenzafan) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
To Yolonda Gates,
My name is Marcus and I am part of the Sears Social Media Support Team, and I am very concerned about what I have read here pertaining to your repair appointment. I want to apologize to you that your rapier appointment was cancelled due to the bad weather conditions. I would like the opportunity to reach out to you and make sure that a technician does in fact get out to your home and renders service on refrigerator. Please know Mrs. Gates, Sears does value you as a customer and we want your experiences with Sears to be pleasant. We would like the opportunity to help. Sears Social Media Support Team is the single point of contact for all escalated concerns which means we step into the situation and handle it from start to finish with one Case Manager. At your convenience, please contact my office at smsupport@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (Yolonda Gates) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Marcus C.
Sears Social Media Support Team
Dear Kimberly Diulus,
My name is Scott. I'm part of the Sears Social Media Support Team. I found your post here and wanted to reach out to you to offer some assistance. I'm so terribly sorry for all the repair, trouble & inconvenience you've endured with your fridge. I know all this repair is nothing short of just uncomfortable and infuriating. We'd like to look into this for you and offer our help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the fridge was purchased under and we will call you at your convenience. In addition, include your screen name (Kimberly Diulus) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear cjro,
My name is Scott and I'm with the Sears Social Media Support Team. I'm reaching out to you to offer assistance. I'm terribly sorry for the trouble and problem you encountered with your car battery purchase. I know how incredibly frustrating this must be. We'd like to look into this for you. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and we will call you at your convenience. In addition, include your screen name (cjro) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear Brian Beckmann,
My name is Scott and I'm reaching out to you on behalf of the Sears Social Media Support Team. I'm terribly sorry for the delay & frustration surrounding your dryer repair. Our goal is to exceed your expectations not just during your sales & delivery experience, but also should you need repair; clearly we have let you down. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dryer was purchased under and we will call you at your convenience. In addition, include your screen name (Brian Beckmann) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear Mark @ Plan B,
I came across your post here and I wanted to extend an offer of assistance. I'm terribly sorry to learn of all the trouble & frustration you've endured with your dryer repair. I know being without laundry appliances is not easy and extremely inconvenient to say the least. My name is Scott and I'm with the Sears Social Media Support Team. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dryer was purchased under and we will call you at your convenience. In addition, include your screen name (Mark @ Plan B) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
To Mr. Richard Bergamini,
My name is Dianne with the Sears Cares Escalations Team. I apologize for the type of service you have received with our customer service departments. This is not the type of experience we wish for any of our customers to have. Sears has always stood for the highest levels of quality and service; we have deeply disappointed you, I am sorry. Our team would like to offer our assistance to you. Please, send an email to searscares@searshc.com and provide your contact phone number. Once we received your email we will assign your case to a Senior Case Manager who will contact you directly and work with you one on one. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Richard Bergamini) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
Dear aGrandma1,
My name is Scott and I'm with the Sears Social Media Support Team. Please accept my apology for responding so late to your post here; I only just now located it. I'm reaching out to you here to extend an apology and offer help. I'm so terribly sorry for the installation trouble. I know after such a major purchase, this kind of trouble, not once but twice, is nothing short of infuriating and maddening. Going that long without hot water is unacceptable. We'd still like to look into this and offer assistance. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the water heater was purchased under and we will call you at your convenience. In addition, include your screen name (aGrandma1) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
To Ms. Robin,
My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I wanted to reach out to offer assistance. I’m sorry to read about the problems you’ve encountered with your rebate. I would like the opportunity to investigate this matter. We are a single point of contact for problem resolution within Sears corporate. One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Robin) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
To tkdk,
My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (tkdk) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
To danzee2,
My name is Dianne and I'm with the Sears Social Media Support Team. I found your post here and I wanted to reach out to you to offer help. I'm so sorry for the no call/no show you experienced with your repair appointment and for the disappointing experience on the phone with customer care and the delay of service. This is definitely not normal or acceptable. When we service your items, it's always our goal to exceed your expectations; clearly we have let you down. We'd like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (danzee2) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
To Refik,
We are sorry to hear about the problems you experienced with your ice maker and for the service provided. We can only imagine the frustration this experience has caused you. We would still appreciate the opportunity to speak to you regarding the service you received. My name is Dianne and I work for the Social Media Support Team. We are a single point of contact for problem resolution within Sears corporate. One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Refik) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
To S Ehobe,
My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I'm truly concerned by what I have read here. Sears has always stood for the highest levels of quality and service. We'd like to help. We are a single point of contact for escalated issues with Sears Corporate which means we step into a situation and handle it start to finish with one Case Manager.
At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (S Ehobe) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
To Millovich21,
My name is Dianne and I'm part of the Sears Social Media Support Team. I found your post here and I wanted to reach out to offer assistance. I’m terribly sorry for any trouble, inconvenience and frustration you have endured. We are a single point of contact for problem resolution within Sears corporate. One of our dedicated and personal case managers would oversee your case from start to finish. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Millovich21) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Dianne D.
Social Media Support Team
Dear Carver,
My name is Scott and I'm reaching out to you on behalf of the Sears Social Media Support Team. I found your post here and wanted to offer assistance. I'm terribly sorry for all the trouble you've encountered with your exercise bike and its repair. I know this is beyond inconvenient. We'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the bike was purchased under and we will call you at your convenience. In addition, include your screen name (Carver) in the email so we can reference to your case.
Thank you,
Scott J.
Social Media Support Team
Dear Jury B,
My name is Greg and I'm part of the Sears Social Media Support Team. I want to start by apologizing for the delay in responding to your post, it just came to our attention and we want to reach out and assist you. I am very sorry that you have been having such a problem and long delay in having your refrigerator repaired. We definitely do not want our customers frustrated by such a difficult situation. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office via email at smsupport@searshc.com and in the email, please provide a contact phone number and the phone number refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Jury B) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Greg G.
Social Media Support Team
Dear R J White,
My name is Greg and I am with Sears Cares. . I found your post here and wanted to reach out to you and offer assistance. I am very sorry for the situation you experienced at one of our auto centers and am very sorry to hear about the damage to your wheel. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office via email at smsupport@searshc.com. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (R J White) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Greg G.
Sear Cares Team
Dear exsearscustomer,
My name is Greg and I am part of the Sears Cares Team and I am very concerned about what I have read here. I am very sorry for the repair situation you have experienced and we would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please email our office at smsupport@searshc.com and in the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (exsearscustomer, ) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Greg G.
Sears Cares Team
Dear Clarence:
My name is Susan and I am part of the Sears Cares Team, and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the items was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Clarence Greager) for reference to your issue and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
