Thanks Justin!
Customers rarely take the time to share good experiences and we appreciate you doing so.
Terry Small
Ilynch,
Please provide your name and or agreement number.
Additionally, being the vehicle was purchased 17 days ago and the vehicle was driven less than 100 miles, the dealership is responsible for the repairs. See California bill AB 1447.
Let us know if we can assist you further.
Terry Small
ILYNCH,
I have attempted to answer your post previously I apologize for the delay.
Please provide your name and/or agreement number. Additionally, with your vehicle having issues in less than 100 miles and less than 30 days, California house bill AB1447 requires the dealer to repair the vehicle if the breakdown occurs within 30 days and 1, 000 miles.
Let us know if we can assist you further
Terry Small
Tyree43
With your name and or agreement number I could look your information
and respond with exactly with what pertains to your vehicle. Without that information, I can only respond to what you have posted.
With the vehicle being purchased seven days ago it is highly likely the "converter" was defective at time of purchase. I would suggest returning the vehicle to the repair facility that performed the pre-purchase inspection for you to determine what happened. In using your words "stuck with the bill", makes me believe this "converter" is something specifically listed as not being covered by the agreement, however, that is an educated guess since I have no idea of the coverage that you purchased.
If you will provide your name and/or agreement number I will look more in depth into your claim.
Terry Small
Tyree43, Plumbooster,
I cannot help you without a proper name and/or agreement number. The names you have provided are not in our system.
Terry Small
Update.
ASC paid for the repairs.
Terry Small
ASC cannot investigate, verify and resolve any potential claims
without a name and/or agreement number.
For over 27 years ASC has provided unmatched customer service in
the service agreement industry. That statement can be supported by
verifying our A+ rating with the Better Business Bureau, the National Auto
Dealers Association, and the various State Dealer Associations.
ASC appreciates the opportunity to discuss your concerns and
takes each one seriously. ASC encourages you to read the legal
information link provided on this website. For your convenience, I have
copied a portion of it for your review.
Legal Information
In case if a court defines that a consumer complaint constitutes
libel or defamation, the mentioned consumer would be held legally responsible
for damages to the reputation of the business, mentioned in complaint. Under
federal law (the Communications Decency Act) ComplaintsBoard.com is not legally
responsible for the complaints that are posted, even if those complaints
contain remarks that are defamatory. However, the mentioned law does not
protect the person who posted the complaints from the responsibility for the
posted complaints.
ASC cannot investigate, verify and resolve any potential claims
without a name and/or agreement number.
Terry Small
Beamer Lover,
I cannot assist you without a name and or agreement number.
Terry Small
I cannot assist you without a name and or agreement number.
Terry Small
Submitted today from a customer
RE: Service Agreement # 1305XXX, claim for mini
cooper transmission repair for 2005 MINI Cooper. Thanks for the quick, easy,
and great service.
Stephen Hall
Terry Small
Beamer Lover,
I have asked 7 times for a name, agreement number, or phone number.
My phone number is [protected].
Terry Small
Beamer Lover,
8th time asking for any information to help you. At this point it is obvious to me that you never intended to allow us to help you and most likely were not one of our customers. If you truly had an issue you would provide that basic information.
Terry Small
Evilmonkey,
Click on the link, we let our customers speak for themselves.
https://www.ascwarranty.com/asp/testimonials.asp
Terry Small
Spiritus,
I can assist you with powersports and get you in contact with the appropriate personnel of Route 66. Can you provide your name and or agreement number?
Terry Small
Beamer Lover,
9 times asking for information to help you. It is obvious you do not have one of our agreements.
Hiddenissues07,
I researched our database and can find no record of speaking with you. Call or e-mail if you truly want assistance.
[protected] terry.small@ascwarranty.com
Terry Small
Unhappy,
I received your message and am looking into it.
Mr Teas, (hiddenissues),
Our office approved your claim on February 5, 2014.
Terry Small
[protected]
Sarah,
Thank you for having your vehicle towed rather than driving it and causing further damage or risking being in an accident.
Please provide your agreement to the dealership your vehicle was towed to or call our office and provide that information to our claims department and we will contact them to begin the claim process. If you have any questions or issues, please contact me at [protected].
Terry Small
Thanks for the updates Sarah
Terry Small
I would suggest the Better Business Bureau Attorney Generaloffice, and the state independent dealers Association in the state you live. From there, contact local auto dealers and repair facilities and get their feedback. Basing your research from a "complaint website" will not provide you with the answers to make a reasonable decision. Obviously, very few people post "good feedback" on a complaint site even after their "complaints” were resolved.
If you need phone numbers for the above resources, please let me know.
Terry Small
[protected]
ASC Warranty
Director of Operations
I would suggest the Better Business Bureau Attorney General office, and the state independent dealers Association in the state you live. From there, contact local auto dealers and repair facilities and get their feedback. Basing your research from a "complaint website" will not provide you with the answers to make a reasonable decision. Obviously, very few people post "good feedback" on a complaint site even after their "complaints” were resolved.
If you need phone numbers for the above resources, please let me know.
Terry Small
[protected]
ASC Warranty
Director of Operations
I would suggest the Better Business Bureau Attorney General
office, and the state independent dealers Association in the state you
live. From there, contact local auto
dealers and repair facilities and get their feedback. Basing your research from a "complaint
website" will not provide you with the answers to make a reasonable
decision. Obviously, very few people
post "good feedback" on a complaint site even after their
"complaints” were resolved.
If you need phone
numbers for the above resources, please let me know.
Terry Small
[protected]
ASC Warranty
Director of Operations
Beamer Lover,
Due to the fact you don't have a service agreement with our company, makes it difficult for you to share viable comments. If you did, you would already know that we have repair facilities in every state. We advise our agreement holders to take their vehicle to any repair facility they are comfortable with and we pay their claim by credit card, in most cases, the day of the repair. You are correct, ASC does not have a garage, we have over 10, 000 repair facilities that complete the many repairs for us.
Terry Small
Beamer,
Mark Martin Chevrolet, yes the NASCAR driver, has a dealership in Highland that performs repairs for our customers in that area. They will even offer you one of our service agreements when you purchase your next new or used vehicle.
Terry Small
Nichole,
Thanks for the information. I have reviewed your agreement and it appears Ryan is working with you on your claim and is waiting on the estimate from your repair facility.
Please let me know if I can assist you further.
Terry Small
[protected]
