jim rice,
Your post caught my attention as I found it interesting and would like to help you with that! I'm sorry that it came to the situation of parting ways with you as we've highly valued your business and it certainly hasn't been our intention to seem unhelpful in resolving your concerns with the service. If you could please private message me your account number, it would be my pleasure to take a look and provide you with further assistance!
Daniel t,
Thank you for your post and I'd be happy to help you with that! We hated to have seen you go! What the communication was is that there was a price-lock specifically on the America's Top packages up to that time, not on pricing in general. If you could please private message me your accout information, it would be my pleasure to look over it and assist you getting your concerns straightened out. Please understand that not everyone uses our shipping method to return our equipment to us, so we don't feel that it's fair to increase everyone's monthly rate to cover the cost of shipping. You are by no means required to use our method of shipping, but we make the option available to you. Thank you very much for your efforts and I'll look forward to speaking with you further!
LACA,
I completely understand your frustration from that and would be more than happy to help you! Can you please private message me your phone number or email address so I can securely get some information from you about these calls to resolve this matter? Your efforts would be appreciated and I hope to hear from you!
L. Wilkerson,
That's unfortunate to hear of your frustrations with the service and I would be more than happy to help you in getting this straightened out! Could you please private message me your phone number so I can review your information and assist you further? I would appreciate your efforts and will look forward to speaking with you!
linda scheuvront,
It would absolutely be my pleasure to help you in getting that situation straightened out! I will send you an email to discuss this further and I'll look forward to speaking with you!
mkstitch,
It would be my pleasure to help you! I came across your post and wanted to inquire about that. Could you please provide me with some more details in a private message as to what you're referring to just for clarification? I'll look forward to your response!
mkstitch,
I understand your concern and had requested a private message just for your security of any personal information. We hated to have seen you go! What were the offers that were proposed?
didontlikescams,
I understand your concern as I saw your post and would be happy to help you! We do bill a month if advance for upcoming service and because there will be a charge on the first bill that's issued after the promotion expires, we do apply the appropriate prorated credit for that charge on the bill after it. Could you please private message me your account number so I can take a look at it and resolve this issue? Thank you for your efforts!
chunt110,
I see your frustration given the situation and would be more than happy to assist you in getting it straightened out! Did you have TV service set up at all and could you please private message me with your account or phone number so I can look up your information and see what options we have? I'll look forward to your response!
Alex1008,
Your post caught my attention and I would like to assist you! When a customer moves, we do everything we can to establish signal at their new residence. Could you please private message me with your account number so I can take a look at your information and assist you further?
marceljulie,
I appreciate the information in the responses to your situation and would love to help you! If you could please send me your account number in a private message, I can look over everything and further assist you. Thank you very much for your cooperation and I look forward to hearing from you!
CWi,
I understand your frustration about this and appreciate your feedback! I'll have it forwarded along to look into improvements. I encourage you to check us out at dish.com for information about our pricing and promotions and let me know if you have any questions. Thank you.
CWi,
It's clear from your description of the situation you went through that you were simply looking for details about hypothetical service. It was an inquiry on your part rather than a request to get signed up. I understand. We will definitely look into some improvements to prevent this type of customer support from reoccurring.
pmackey12345,
I had a chance to review your post and definitely want to get this situation looked into and resolved. Can you please private message me your account number so I can have a look at your information to review the status of the shipment back to us? Thank you for your efforts and I hope to hear from you!
ConcernedDishCustomer,
Your post caught my attention as I found it interesting and would be more than happy to assist you! We hate to see you go. Please understand that not everyone uses our method of shipping to return our equipment to us so we don't feel that it's fair to increase everyone's monthly rate to cover the cost of shipping. You are by no means required to use our shipping method but we make the option available to you if you choose to. Please do not worry about returning the pole mount as it's too large of a piece of equipment to hassle with and not significant enough to return. I'd love to discuss this matter further with you if you have any additional questions, so feel free to private message me and I'll await your response!
th!sman,
I'm sorry to hear about your poor experiences with our service and it certainly hasn't been our intention to seem unhelpful and unprofessional as we strive to provide the highest quality service and support in the industry. I'll be happy to pass along your feedback and if you could please let me know which specific charges you had a concern with, I can assist you further! Thank you.
Howard Luken,
I'm sorry to see it came down to a situation like that where you had to take such measures. If there's anything further I may be able to assist you with, please let us know as we do strive to provide our valued customers with the highest quality support in the industry!
Rock,
I realize how long ago your post is from but just wanted to reach out to you to let you know I'm always here help you if you ever need assistance with your service. How are you liking it at this point?
lostinAlaska@seward.net,
I can understand how you were frustrated from that and am always happy to provide you with some additional assistance if you ever need help with anything!
cabo rick,
That's a site we enjoy monitoring to help resolve our customers concerns and I'd be delighted to further assist you with anything you may need help with! Please let me know!
Kryswilson123,
I can see how that was aggravating for you and if I was in your shoes, I'd feel the same way. Were you able to get that situation resolved? Any damage done to your home is definitely we're happy to look into and I'll await your follow-up!
My suggestion,
It's unfortunate to hear of the frustrations you were going through with the billing and I just wanted to check in with you to see if you needed any further help! Please feel free to send me a private message with some details of what the situation was so I can at least take down some of your feedback. Thank you.
Dishnetworksucks,
I can understand it can be quite frustrating to not see your bill to determine your ending balance after cancelling the service and would be more than happy to help you! Have you been able to get this issue resolved properly? Please let me know so that I may follow up with you if necessary and I would appreciate it, also, if you could provide me with some details on why you chose to cancel your service with us as we always enjoy reaching out to our customers for any feedback they can provide us about the experience they've had with us. Thanks!
Tom_USA_411,
Your frustration is understandable from a situation like that and hate to hear it came to that means of getting your issue handled. If you haven't already been able to get that resolved, please let me know as I'll be more than happy to follow through for you and see what we have going on!
fort worth 99,
We know it's not the easiest situation to go through when you move, which is why we strive to not only make it as easy and convenient for you as possible but also to do everything we can to reestablish service at your new residence. I would love to look into this further for you if you wouldn't mind letting me know whether or not you've already gotten this resolved correctly. Feel free to private message me with your account information if I can provide you with some further assistance!
