Menu
Write a review
File a complaint
YVONNE profile
Send message Copy link

YVONNE

Manotick, CA
Registration date: Dec 13, 2008
0 helpful votes

YVONNE’s comments

I ordered from bloomex not only did the flowers arrive on time but they were beautiful .. fresh and so nice to recieve ... ive ordered a few times and have never had a problem ... the service was great
Nov 07, 2008
3:03 pm EST
I was employed in May by Bloomex at 11.00$ hrly plus 3.5% commission, operator pay $5.00 per incorrect email .. plus a break fee that u pay if you take one, on an 8 hour shift the operator is not paid for a bathroom break, coffee break or lunch break or any other break, If you pee you pay or rather dont get paid .. A contract was signed. 6 months down the road they decide that operators wont be doing customer service although we answer most calls for customer service (part of the run around)so they are lowering our pay rate to $10 hrly from $11 and commission will be given $1 if you sell so many orders over 60.00 and $1.5 if your conversion is good ... but an accurate conversion is not possible. It works out that if you get your bonus it is equal to the hrs you worked that pay period .. so if you worked 25 hrs you get 25.$ extra ... whoopie compared to the 3.5% . In the long run people they give the customers the run around to get money back or a service they paid for and they do the same to the employee's ... By Joining the Bloomex Team You can get Screwed as well as being a customer ..
Nov 08, 2008
12:24 pm EST
To all bloomex customers that placed an order with bloomex in the past
5 months,

I am an ex operator for bloomex, I am the operator that placed your order
For flowers or a gift basket. you are entitled to a small refund with bloomex,
There is a glitch in the system and you will notice that I asked you for your
Credit card information before giving you the total of your order, the reason
For this is that the price increases after the order has been confirmed.
The following is a note from the manager of bloomex angela, all operators
Were instructed to do as her letter requested.

This is how bloomex works, please read the following especially #4. which explains why we should not give a total till after the credit card goes threw...!

Hi everyone!

A few things ;

1. credit card security codes. must be asked for, when you are taking the number over the phone, we are finding a lot of orders stay in pending when they could have just been paid for.
It is because the security code was not put in. please remember.

2. vase and card combo. this is not an order we can send out by itself. the vase is large and with 3 roses in it, it is not pretty! so, please ensure that you are using it as an add on, not as an order alone.

3. if you have someone who is sending to 2 different people, you need to create 2 different orders. this is because both orders cannot be processed with 1 delivery. if you have any questions about this, please ask.

4. when you are finalizing the order, tell the customer the price after the order confirmation. this is a better reflection of the price. then you can tell them the order number as well. (it is a glitch in the system that we cannot find, but we are working on it... customers for the most part do not notice. do not draw attention to it, please. just be aware of it! and tell the customer the price only at the very, very end of the transaction.!)

5. please make sure that you have all of the information. we know by now that you are tired of hearing this, but we are still having orders go through without postal codes, etc. it is not that hard to find this information on 411. ca or canada post, and if it is a business you can goggle the business. please and thank you.! oh yeah, we must have a phone number for the recipient incase the order has to go with teleflora.

6. be a positive and professional voice over the phone. that is what continues to work with the customers and helps you make sales.!

7. add on sales. it is now a very smart way for you to build your sales by adding on extra touches. the balloons, the full size cards, the vase and card combo etc... all will help build our average ticket sale!

Thanks guys. angela

Just fyi,
Some changes to the schedule you may have noticed, david h has decided to leave us. we thank him for his help and dedication to bloomex.
Stephanie p, sophie, rolly and stedman have all gone now and we wish them the best of luck.
Nov 09, 2008
1:58 pm EST
Just so everyone knows... the sales operators do not work at an office, they work out of there homes, this is why you can't be transferred.. if your a complaint operators are told not to waste time with the customers complaints.. they have people in customer service that have been trained to hang up on you or leaving you hanging on the live chat.. they know you get tired of waiting and hang up.. thats the game they play... if your working for them I would suggest you check your pay hours you'll find each pay you have been deducted for something if its $5.00 for a wrong email, its something else.. I think office staff angela m, michelle, marilyn and megan get bonus if they get back funds from you... they screw you to benefit themselves... ask me I know.. you can contact me if you like and I will give you all the information about this company... its so easy to collect your credit card info with this company... it wouldnt surprise me if the head office was already doing this for there own purpose... if your not wise enough to read these notes from people you deserve to get screwd... and they will screw you... they would screw over there own mothers if they had the chance...!
Nov 09, 2008
7:59 pm EST
a message from the owner for telling people the truth ...
Yvonne,
You signed contract for non disclosure of company information. Your file will be handled to McGuire & Mills law firm on Monday morning. Pls contact Angela first thing in the morning to rectify the situation untill legal action against you will take place,
Dimitri
Sent from my BlackBerry device on the Rogers Wireless Network

I think me letting customers know that they are being ripped off has upset someone tsk tsk ... doesnt pay to be dishonest ... does it Dimitri ! you wanted me to work for free ... I am ... more volunteer work for bloomex.ca
Nov 10, 2008
8:37 am EST
If you are ordering flowers from bloomex, or making a complaint the reason the operator cannot transfer your call is because we all work out of our homes and not in an office with other people.. we are just individuals like yourself, sitting a home selling flowers on line.. your credit card information is only as safe as the computor its being processed on. please do not take out your frustrations on the operators, they are instructed by head office to not help a complaining customer.. you as the customer should realize that you are not the only ones getting screwed, if you give the operator the wrong email address $5. is deducted from you pay for each address that is wrong, we are not paid for breaks not 10 min breaks or lunch not even paid if we go pee, we are deducted. we were being paid $11 hrsly plus 3.5% commission, but that changed overnite to $10. hrly and commission only if you sell so many orders over $60. then you get an extra 1$ an hour which works out to if you worked 20 hrs for the week you get $20. bonus, this is a significant drop in pay, dropped mine over 400. a paycheck.. the reason I was told for the change is because operators are no longer doing customer service, the commission wasnt for customer service it was for sales, and then its based on a conversion that megan in the office does, so if you get 30 calls a day and 15 are sales and 15 are customer service its still figured that you missed 15 sales and this counts towards your sales bonus, but they make sure you can't get that either. bloomex no doubt can write a book on how to screw the customer and employee in 10 easy steps.. they have had lots of practice.. check face book groups and see how many people they have screwed royally.. have a nice day! do yourself a favor and order from anywhere else. pay the extra 10$ in the end it will be worth it...!
Nov 10, 2008
9:52 am EST
To anyone and everyone who has been ripped off by bloomex. ca flowers on line.. including ex employee's who have also been ripped off by bloomex. dimitri the owner of the company has decided that he is pursuing legal action against me for informing customers that they have been ripped off. which is true, any customer who has placed an order in the last 5 months has been overcharged this is the reason the operator takes your credit card # before giving you a total.. it increases after they process the credit card. I have notified some of my customers and I have approximately 1000 left to notify by email.. so join the fight and help put this company out of the business of legally stealing from every one.. contact me at bloomexrippedmeoff@hotmail.com lets fight them together... have a nice day
Nov 14, 2008
10:21 am EST
a new number for those who cant reach bloomex during regular hours ... try the owner at home ... [protected]
Nov 17, 2008
1:52 pm EST
When ordering from bloomex be sure to read the policies, they count on you not reading them and then you kick your butt for not... pay close attention to the $9.99 charge to pick up the dead flowers they send 2 or 3 days late... then the time you waste trying to get someone to help you.
! buyer*beware!
Nov 19, 2008
4:52 pm EST
BLOOMEX; AS DIMITRI STATES IN HIS REBUTTAL, HE HAS A CALL CENTRE ... SALES OPERATORS WORK FROM HOME, HE HAS SOMEONE IN THE MANOTICK OFFICE, CHECKING TIME ON OPERATORS, CUSTOMER SERVICE WHERE MAYBE 2 OPERATORS ARE ... MAYBE IF THERE NOT OUTSIDE SMOKING, OR BUSY PUTTING YOU ON IGNORE ...SALES OPERATORS DO NOT HAVE A PHONE # FOR DIMITRI THE OFFICE STAFF ANGELA DOESNT LET ANYONE GET TO DIMITRI WITHOUT GOING THREW HER FIRST, AND IF YOUR A CUSTOMER CHANCES ARE SLIM ... SHE IS ALL SWEET AND ACCOMADATING ON THE PHONE, , , BUT IM SURE YOUR AWARE OF THE WOLF IN SHEEPS CLOTHING OR JUDAS ...
Nov 21, 2008
7:06 pm EST
I did as Dimitri told me to do, mail a letter telling customers I was psm'ing and then moon was full, he still won't pay me. So
if there are any other ex employee's that have quit or fired from bloomex and have a grievance please contact me, We should talk.
Thanks
Nov 25, 2008
1:19 pm EST
Terms of use -

Services and conditions of use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. upon notice published through the service, we may modify this agreement at any time. you agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. please note that you will be referred to as 'customer' in this agreement.
Rules for online conduct
By using the service, you agree that you will not attempt to undermine the integrity of this web site.
Limitation of liability and warranty
Customer agrees that use of the service is entirely at customer's own risk. services are provided 'as is, ' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. specifically, we disclaim any and all warranties, including without limitation: 1) any warranties concerning the availability, accuracy or content of information, products or services; and 2) any warranties of title or warranties of merchantability or fitness for a particular purpose.
This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with customer.
Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. customer hereby acknowledges that the provisions of this section shall apply to all content on the service. we are not responsible for late deliveries caused by acts of god (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons.
Trademarks
All trademarks appearing on the service are trademarks of their respective owners.
Nov 25, 2008
1:57 pm EST
Dim Tri refuses to pay me unless I retract what I said and Lie about Bloomex and Bloomex Standards, I absolutley refuse to do this. However Dim Tri is Holding my last weeks pay which was due on Nov. 18-2017. According to Revenue Canada an employer has 7 days or the next pay date to pay the final pay, after this point interest is due..
If you have not been paid for your work please email me, DimTri wants to go to court and I will be pleased to go to court also ..
If you have ordered flowers and have not been satisfied please email me..
I have already compiled a long list of unhappy customers and a few unhappy employee's . I am sure there are a lot more out there ... drop me a line .
Thanks Yvonne
Nov 26, 2008
8:36 am EST
Bloomex guarantee's to ruin your special day. the owner of this company who is being sued by a few people refuses to give refunds unless you fight him all the way. this is how is gets away with out giving refunds. operators are told to hang up on customers that complain, sales people are for selling, you need your sales if you want your bonus. not only are customrs charged $9.99 to pick up dead flowers, or a $25.00 cancellation fee, sales operators are also charged if your email address is wrong this cost the operator $5 each time, if you clock in 1 minutes early or late your charged, operators are not paid for breaks whether they take them or not.. you dont take a break you still don't get paid for the time you worked. there is someone sitting in the office just timing the sales operators. they don't bother to put anyone extra on customer service,, the important place to put them is to time the staff so they don't get a minute of pay that they shouldnt. dimtri can find more ways to rip the customer and employee off, he should write a book 50 ways to rip people off and smile doing it.. this company is nothing but a scam.. order and be ripped off... its the company motto!
dimtri is still holding my pay after I quit nov. 7th-2017 because they shorted me again on my pay.. he will only pay me if I tell customers I lied and there is no glitch in the computor system that changes the price once you give your credit card... he does't want to have to refund each and every customer that he has ripped off...
Nov 27, 2008
11:16 am EST
bloomex is the middle man ... ask them the address of the shop flowers are coming from,
BLOOMEX is guaranteed to Ruin your special occassion, rarely do you get what you order, in all the orders I have placed not once have the receiver received what I actually ordered for them, my daughter received chocolate covered alcohol dipped chocolates, they advertise bottecelli chocolates, she doesnt use alcohol ever, at all. But because I was an employee I didnt complain, actually I did say something to the manager Angela and she laughed thought it was funny, needless to say the chocolates are still untouched, unopen...and I most of all know the hassel to get a refund.
There are lots of good florist out there, read up on Bloomex before ordering, be sure to read the policies on having to pick up the dead flowers or rotten fruit they send .. its a $9.99 charge for picking up the quality product that Bloomex sent and charged you for!
BUYER BEWARE BLOOMEX WILL MAKE YOU MISERABLE!
Nov 27, 2008
11:27 am EST
Buyer beware; read the bloomex policy before ordering on line. it clearly states to order at your own risk.. there is a $9.99 charge for picking up an order that was delivered in poor quality. $25.00 cancellation fee. and many other fee's.. the word refund is not in thier vocabulary... check your order and ask for a price before giving your credit card info! also you should be aware the sales operators all work out of thier homes, that is the call centre... good luck if you choose to order with the scammers.. you're going to need it...
Nov 27, 2008
11:55 am EST
people need only read whats here Michelle and the truth speaks for itself ...
BUYER BEWARE OF BLOOMEX.CA read the policies carefully
Return of a damaged product $9.99
read all the policies and the complaint boards and decide for yourself..
Anything I have posted my name is there.
Check out other complaint sites, check the BBB and decide for yourself!
DO YOU REALLY WANT TO ORDER FROM THERE?
Nov 27, 2008
12:09 pm EST
To the gentleman that sent me the email W. Thank You very much for your input.

They don't like to read postings about the service and the quality issues. Post your complaint on every complaint site that you can. You can also Contact Ellen Roseman at the Toronto Star. The BBB keeps a file on them also.
Most of all share your experiences with your friends and family, word of mouth goes a long way.
Good Luck,
Nov 28, 2008
9:46 am EST
Buyer beware! bloomex your on line florist guarantee's
To rip you off and ruin your special occassion.
Before ordering with this company check out complaint sites new paper articles and better business bureau.
There are very few good comments about this company and you can almost be that the good posting come from bloomexpr michelle r.
Do yourself a favor and save the aggrivation order anywhere else.. bloomex will rip you off..
Nov 28, 2008
1:31 pm EST
Thank You appreciate your advice ..
Dec 01, 2008
8:03 am EST
BUYER BEWARE! ORDER WITH BLOOMEX BLOOPERS AND AND YOUR SURE TO BE UNHAPPY. READ THE POLICIES BEFORE ORDERING,
-if you get dead flowers or rotten old fruit with rat feces this is going to cost you to return it $9.99
-cancellation fee
and absolutely no safisfaction
Bloomex thrives on avoiding unhappy customers ..
READ THE POLICIES BEFORE ORDERING might seem like your saving money with Bloomex You Get What You Pay For ...
Dec 02, 2008
8:33 am EST
I order flowers from this company, the flowers that I ordered were not sent instead they changed the order, I had chosen a specific flower my mother's favorite of course and what did they send they flower she hates the most. to boot I ordered chocolates and they sent alcohol chocolates cherries in alcohol, my mother is 84 years old and has never had a drink in her life. policy is they can substitute. and I can pay $9.99 to return the chocolates.
not only do they expect me to pay for the return of something I didnt order, its near impossible to get someone in customer service and when you do they disconnect you.
Bad bad place to buy flowers, terrible customer service and I think these people don't care as long as they get your money.
Also when I asked for the total before giving my credit card # they gave me 1 price and when I recieved the invoice the price went up.. how does that work?
Dec 02, 2008
11:05 am EST
Bloomex still refuses to pay me unless I stop posting the truth, they even have office employess messaging me, telling me they want to help from the inside... like you can trust bloomex yikes! when I get my pay I will stop telling the truth about everything, including the glitch that they are trying to cover up by saying its taxes.. well I guess consumer affairs will look after that and they truth will prevail...
So dimtri don't ask your gopher's to contact me.. deposit my last pay that you owe me... simple
Dec 03, 2008
9:00 am EST
''''BUYER BEWARE'''''
Before ordering flowers or fruit from Bloomex be sure to read all the policies, check the fee's for different things, there is a charge for picking up any of the damaged or rotten product that you return, that they sent you.
As well check out cancellation fees and other charges.
Be SURE TO ASK FOR A TOTAL BEFORE GIVING YOUR CREDIT CARD, THEN CHECK YOUR INVOICE TO BE SURE TOTALS ARE THE SAME, THEY TEND TO CHANGE.
Also be sure to search the company itself and see how many complaints have been filed against this company ..
And if you choose to order with this Rip Off Company,
The Best of Luck to you
Dec 04, 2008
9:23 am EST
I'm hoping someone will check this before ordering (what I should have done) and save time and money.
Please do not order from bloomex. I ordered flowers that never got there and then got the runaround from there operators, "we will investigate and call you back", "they will be delivered today (4 days late) and we will send you a email confirmation", etc... they never call you back, never send you an email. i'm trying to get my money back now and getting the same "if you have not heard back in 48 hours call us back"

Needless to say, i'm not to hopeful for the refund. I had used ftd in the past and wish I had stuck with them