I think its the repair center causing issues, my laptop crapped out and they, the service center refused to repair due to "physical damage" being someone messed up plastic around a screw hole and a 1/8" plastic broke off near one of my Ram housing cover.
I have spent over 4 hrs on the phone with different people at the warranty company number all of which cannot understand why the claim was denied.
I have escalated my case, I suggest you do the same, write a letter to
Assurant Solutions Resolution Team
POX BOX 105689
Atlanta, GA 30348
The repair center took 3 pictures of the unit and sent them to assurant.
This is the physical damage for which the repair center cannot honor my warranty.
My repair has been denied due to a minor piece of plastic broken that is nowhere remotely NEAR any part of the motherboard. RadiosShack (since this is who i have to send the computer out with) denied the repair work due to this "physical damage", I am sorry to hear you are having trouble, suprisingly they've been very helpful with the matter.
Ask to speak to a supervisor or try to contact the manufacturer directly regarding the matter
Keep fighting.
Good Call. I am having the same issue with their physical damage claims, but they fail to produce photographs. Had my service denied twice what they are claiming as physical damage is nothing more than a cosmetic issue unrelated to motherboard not operating. Toshiba authorized tech has confirmed this.
Bruce, check your terms and conditions, I bought my computer in 2008 and my basic coverage covered a ONE time battery replacement and a ONE time screen replacement. Assurant Solutions took over the service plans for electronics purchased after 2006.
[protected].
im suprised you paid 549 $ for coverage, seems awfully high, what did you get? The accidental damage plan?
If you still feel you are not getting help, speak to managers, if they dont help you can always contact the better business burea or even state attorney general, but attempts to repair must first be made. Gather up all your reciepts, statements and whatever has proof of your purchases.
Agreed, stores have policies, upto 30 days on some items for cash, upto 90 for store credit. But there is no excuse for unprofessionalism.
I guess its pretty bad when a company tells you not to buy its products haha. I know this post is two years old, i hope things worked out for you though.
its garbage man. sorry to hear.
I've had nothing but 2 months of repair run around on my laptop. unrepaired due to false claims of physical damage, have dealt with rude floor superviors. I agree with you, techs were nice, but one too many assured me they did not see what the problem was and why my unit was denied repair and assured me it would be repaired the second time around(this was not the case). Nope. Just wonder if they are told to console customers on the phone, I can image people get down right rude and nasty to them.
I took my claim to the BBB and Attorney general.
So you sent your unit out and no refund? Is that kinda scammy? Definately contact the BBB and be prepared for them (Assurant) to send BBB a bogus story.
Good Luck to you, I hope it all works out for you in the end. I know for me, once this is all said and done, I am canceling every single service plan I purchased at circuit city.
You're the ignorant one Consumeroo. Apparently you cared enough to write about this gentleman and his complaint. You can read terms and conditions all day and agree with them and the company will still find some way to shaft someone.
oh yeah, they make sure they state in Terms and Conditions that due to fast paced technology they replace at current value and not what you paid for. It sucks man.
I had my laptop since Jan 2017, it failed in August 2017. I have an extended service im getting a round around with right now. let me know how you resolve the issue.
Are you in USA or outside of USA? If inside, contact BBB seek assistance. or write letters to the company directly
I realize this is an old post, but it was earlier this september that kids claiming they were college students competing in a contest to win a trip to Europe by selling magazines and books. Lacked professional appearence. I politely interupted him and told him I was not interested. I think 3 kids must have knocked on my door that day, it was very unusual for a quiet neighborhood.
I was always curious what that Rent A Wreck was on St. George. Sorry to hear about the experience
If I'm reading this complaint correctly, You had something sold to you in 2007 and tried to exchange in 2009? I'm sorry but no such store honors policies like that. I am not an employee but worked for many stores in the past. I understand you were given the wrong product initially, but why did you not take care of it within the first 30 days back in 2007? And if I understood correctly, you left the old unopened package on the shelf and proceeded to take the one you needed after you were told it wasn't going to be exchaged - That's theft, It doesnt matter how right you think you are and thats probably why you were asked to sign a statement that you will not enter another best buy. It was an 11.99 item and if you didn't take care of it within the alloted return/exhange policy, then there was nothing more they could do for you. I don't think that 11.99 ink was worth the police trouble and embaressment.
And if you were sexually harassed, thats a completely different story and as the person before me said, that should have been brought to the attention immediately.
I just want to correct myself and agree with the gentlemen above too, if they deliberately did not place the ink you were forced to buy in the bag, that's another story too.
If it makes you feel any better, I have been shafted for 2 months regarding my computer warranty. I involved the BBB and Attorney general regarding my case. Keep calling and harrasing them until you get what you accepted.
Just to inform you, it is not best buy's issue. All of the statements have a recommended mail date and if you were to pay your bill online it tells you it takes a few business days to post to your account. You're always advised how to make a timely payment.The days of crediting accounts and waiving fees is over, APRs are going up. And the longer you play the game of not paying what you owe, the more you will owe. It's your credit score after all.
It amazes me how one thing goes wrong, and everyone throws the "They just lost a customer" flag up.
To add to this old post : If you purchase an extended service contract, and that item is REPLACED, THERE IS NO such thing as a "prorated" warranty refund. It states in all terms in conditions that upon replacement of the unit (at current market value) or issue of a cash reimbursment (at current market value)..the service contract is fufilled.
You can pay $1500 for a TV today, and in a few years, if a comparable unit it valued at $700. You will get either that unit or $700.
I went through this with a computer I paid $900 for at circuit city, I was issued $500 due to current value. Service plan was fulfilled. (after a 3month battle with claims)
The only good part about paying for ESPs is that they cover power surges, manufacturers coverage don't.
I have this issue now w/ a 2006 pt cruiser, no light burn out yet but I am guessing the seal is worn out but it's not like we have old cars. i've had terrible luck w/ chryslers and the pt cruiser. i am so done with them.
car dealers are unbelievable sometimes. I'm sorry for your troubles.
Yeah I am sorry to hear that. Banks took advantage of this new policy. All of my cards APRS went up and I owe more on interested now. Its always about whats best for them and not the consumer.
