Dear Kathy,
I apologize for the service you received in trying to resolve an obvious error on our part. Please provide me with your account number so that I can quickly look into this situation.
Email me at helpline@ltdcommodities.com with your account information so that I may move forward in finding a resolution to this issue.
I look forward to hearing from you.
Melissa Martinez
Customer Support Specialist
Dear Thomas,
It is the intent of abc distributing to provide efficient and friendly customer service and we sincerely apologize your concerns were not handled in this manner. We do make every effort to ship our customers as much merchandise in the same box as possible. However, depending on the availability of certain items, doing so is not always possible.
I would like to work with you on the shipping costs you’ve referred to and find a resolution regarding the item that did not meet your expectations. Please email me your account information at helpline@ltdcommodities.com.
I look forward to hearing from you.
Melissa Martinez
abc distributing
Alen,
I’m really sorry to hear that your experience with our company wasn’t at the level of service we strive to provide. I’d like for you to email me your account information at helpline@abcdistributing.com so that I can look into the high shipping charges you mentioned in your post and also, reimburse you for the item that did not meet your expectations.
I look forward to hearing from you.
Melissa Martinez
abc distributing
Judy,
I’d first like to apologize for the trouble you’ve experienced with our company in not receiving the items you’ve ordered. I’d like to help you trying to resolve this issue and reimburse you for the missing items. Please email me your account information at helpline@ltdcommodities.com at your earliest convenience and I will contact you as soon as possible.
I look forward to hearing from you.
Melissa Martinez
Customer Care Specialist
Diane,
I want to first apologize for the delay in receiving the order in question. I’d really like to assist you in locating your order and properly refunding your money. Please email me your account information to help@lakeside.com so that I may further assist you.
I look forward to hearing from you.
Melissa Martinez
The Lakeside Collection
Contact Center Specialist
Rachel,
I’d like to sincerely apologize for the lack of order status information on your order. Please email me your account and order information to help@lakeside.com so that I may further research this issue and contact you back with any updates regarding the order in question.
Melissa Martinez
The Lakeside Collection
Contact Center Specialist
Dear k. m,
I apologize for the delay in receiveing your order. I'd also like to assist you in locating your missing items. Please email me your account information to helpline@ltdcommodities.com and I will further research your issue.
Melissa Martinez
LTD Commodities
Customer Care Specialist
Susan,
I can not apologize enough for the negative experience you had with our call center and that you were not treated with the respect you deserve; I would really like to look into this further. Please email me your account information to helpline@ltdcommodities.com so that I may assist you in getting your payment situation rectified. Once I receive your information, I will further research this issue and contact you so that we may refund the overpayment.
I look forward to hearing from you.
Melissa Martinez
LTD Commodities
Customer Care Specialist
Hi Drogan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Peter!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Stan!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Finally Had Enough!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Beth!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi CattyCat!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi idacajun!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Unsatisfied Customer!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Eleonor Hicks!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Johns!
I was following up on your previous blog comment on LTD's shipping policies.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.ltdcommodities.com
or let me know how I can answer any questions by emailing me at helpline@ltdcommodities.com
Thanks!
Melissa M
Account Specialist
LTD Commodities
Hi Warlock!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
Hi Polly!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
Hi Anita New!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
Hi Alen!
I was following up on your previous blog comment on abc’s shipping policies.
At abc distributing, we really take customer feedback seriously. We heard your requests and I am really excited to let you know we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you want to learn more about these great changes please visit us at www.abcdistributing.com
or let me know how I can answer any questions by emailing me at helpline-abc@abcdistributing.com.
Thanks!
Melissa M
Account Specialist
abc distributing
Dear Tamara,
I would first like to apologize for all the trouble you’ve experienced with us due to our shipping and handling charges.
At LTD Commodities, we really take customer feedback seriously. We heard your requests and I am really excited to let you know that on June 1st we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
If you contact me with your specific order information I may be able to help you further. Please email me at helpline@ltdcommodities.com.
I look forward to hearing from you.
Melissa Martinez
Customer Support Specialist
LTD Commodities
Dear John,
I’m really sorry to hear that your experience with our company wasn’t at the level of service we strive to provide.
As of June 1, 2009 we made significant improvements to our shipping policies by creating a shipping rate chart! Now you can know your total shipping costs up front, and whether we ship your order in one box or several, you’ll never pay more than what our chart indicates.
Additionally, please rest assured we do not charge additional shipping cost for a catalog that has been included in your shipment. Shipping and handling charges are calculated prior to final packaging and are based on merchandise only.
I ask that you please send me your account information to helpline@ltdcommodities.com so that I can look into the shipping and handling charges for the order in question.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist
Dear BillV,
I am truly sorry for the inconvenience you have experienced with our company and that you still have not received your items ordered on 5/26/09. We strive to make your shopping experience memorable and regret that we have disappointed you.
I would really like to help you in locating your order. I ask that you please email me your account and order information directly to helpline@ltdcommodities.com.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist
LTD Commodities
