Dear stephaniel13,
I would first like to sincerely apologize for the troubles you have experienced with our company. The Lakeside Collection strives to make your shopping experience a positive one and truly regret to have disappointed you.
I would really like to help you locate your order and discuss what can be done to better accommodate you with regards to the shipping and handling confusion. Please email me your order and account information directly to help@lakeside.com and I will be more than happy to assist.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Care Specialist
The Lakeside Collection
Dear FanK56,
I am truly sorry to hear about the inconvenience you have experienced in trying to get in contact with our company. LTD Commodities is concerned when a valued customer tells us that some aspect of our service has been unacceptable, as we strive to provide 100% customer satisfaction and regret to have disappointed you.
I would really like to help you with any questions or concerns you have. Please email me your account information directly to helpline@ltdcommodities.com, and I will be more than happy to assist.
I look forward to hearing from you.
Sincerely,
Melissa Martinez
Customer Support Specialist
LTD Commodities
Dear ok42day,
I would like to sincerely apologize that you received your Room Divider in the condition you described. The Lakeside Collection is concerned when a customer tells us that some aspect of our service or products has been unacceptable and we truly regret to have disappointed you.
I really would like to get this rectified and get a replacement Room Divider out to you. Please contact me directly at help@lakeside.com with your account and order information and I will be more than happy to assist you in getting this corrected.
I look forward to hearing from you and again apologize for the inconvenience.
Sincerely,
Melissa Martinez
Customer Support Specialist
The Lakeside Collection
Dear twinspop,
On behalf of abc distributing, I would like to apologize that you were shorted one of the two pairs of Pajamas you ordered. abc distributing strives to provide valued customers such as yourself with 100% customer satisfaction and we are truly sorry to have disappointed you.
I do appreciate and thank you for taking the time to send me an email directly with more specific information regarding your missing item and expect that the issue was resolved to your complete satisfaction.
Should you have anymore questions or concerns, please do not hesitate to contact me directly at helpline@abcdistributing.com and I will be more than happy to assist.
Sincerely,
Melissa Martinez
Customer Support Specialist
abc distributing
Dear michelleym,
On behalf of The Lakeside Collection, I would like to offer my sincerest apologies for the broken glass coasters that were received. It is our intent to provide our customers with quality products and customer service, and we truly regret to have disappointed you.
The manner in which your items were received was most definitely unacceptable. I will do my absolute best to get this matter rectified and make sure a refund for your return is sent.
So that I may research your return properly I ask that you please email me your account and return information directly to help@lakeside.com.
I look forward to hearing from you and I again, apologize for this inconvenience.
Sincerely,
Melissa Martinez
Customer Support Specialist
The Lakeside Collection
Dear futurelover,
On behalf of The Lakeside Collection, I would like to apologize sincerely for the delay in receiving your items and for the troubles you have experienced in trying to get in contact with us.
I want to assist you in locating your missing order, so I ask that you please email me your account and order information directly to help@lakeside.com. Once that information is received, I will do my absolute best to get you any order status information immediately.
Sincerely,
Melissa Martinez
Customer Support Specialist
The Lakeside Collection
Dear ZacO74,
I appreciate the time you took to email me directly at helpline@abcdistributing.com.
As I mentioned in the email reply, I do truly apologize for the inconvenience you experienced with us due to the delay in getting a response. Your feedback will be forwarded to the appropriate person.
Please do not hesitate to contact me back directly should you have any further questions or concerns and I will be more than happy to assist you immediately.
Sincerely,
Melissa Martinez
Customer Support Specialist
LTD Commodities/abc distributing
Dear marthamom,
On behalf of The Lakeside Collection, I would like to apologize for the manner in which you received your package and for our hold times. Being so close to the holidays, our wait and response times have been delayed and we sincerely apologize for that.
I am happy to hear that you were able to get in contact with someone with regards to getting a pre-paid return label sent to return the damaged merchandise. We take our customer’s feedback very seriously as it helps us improve the way we serve our customers. Please contact me directly so that I can further look into this matter at help@lakeside.com.
I hope you will reconsider and give us another chance.
Sincerely,
Melissa Martinez
Customer Care Specialist
The Lakeside Collection
Dear RacG67,
On behalf of LTD Commodities, I would like to sincerely apologize for the inconvenience you have gone through with regards to the cancellation of your order and for not being notified properly.
The MP4 player is one of our most popular items and the overwhelming response of this item has caused a manufacturer delay and quite a few cancellations. We do make every attempt to notify customers of cancellations and we update your online order status every day to keep you informed of any changes made to your order.
I truly understand the frustration this all must have caused you being so close to the holidays. I am confident I can work with you in finding some type of resolution as we want all of our customers to have 100% satisfaction when shopping with us. We recently were able to secure more of the MP4 players and will be receiving them shortly. If you would still like to receive one, I will work hard to make sure one is sent to you. I ask that you please email me your account and contact information directly to helpline@ltdcommodities.com so that I can be in contact with you immediately.
I look forward to hearing from you!
Sincerely,
Melissa Martinez
Customer Care Specialist
LTD Commodities
